Shipping and Website Use Terms and Conditions

 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

 

Our legal company name is Keyword Farm, LLC

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. Our company name is Keyword Farm, LLC. Credit card payments will show up under Keyword Farm, LLC on your credit card statement.

RETURN POLICY

You have 3 days to return new equipment for a full refund less shipping and a 20% restocking fee.  Custom equipment like dipping carts or used equipment cannot be returned and must be accepted upon delivery. We guarantee custom equipment and used equipment will be in working condition when you receive it, and if not, as long as you report the mechanical problem within the first 14 days you have the equipment, we will get it fixed and cover the complete cost of doing so. Custom or used equipment cannot be returned under any circumstances. Should it not be in working order when you get it, we will get it fixed. If we can’t get it fixed, we will refund your money. On standard new equipment, you must notify us within 3 days by sending an email to equipment@turnkeyparlor.com stating that you want to return the equipment. We will refund your payment less appropriate shipping and restock fees and coordinate for the equipment to be picked back up.  The refund will take place the day after the equipment is picked back up.   NOTE:  Returns are only accepted on brand new equipment. Custom and USED equipment cannot be returned or refused.

SHIPPING DAMAGE POLICY

Please make sure that you  inspect the equipment carefully when you receive it. If there is any visible damage, please mark “damaged” on the carrier paperwork. Do not let the delivery person rush you into signing the paperwork before you have a chance to unwrap and inspect it. You need to make sure you unwrap the equipment – all boxes/pieces to make sure that everything ordered is there, and that it isn’t damaged. WE CANNOT PUT IN A CLAIM IF YOU DO NOT MAKE A NOTATION OF SOME SORT ON THE SHIPPING PAPERWORK. The delivery person can’t leave until you sign the paper work. If there is a chance that the person who placed the order and is reading this policy will not be there during delivery of the shipment, make sure the store personnel is aware of the policy. Damages not noted because you were not there at the time of the delivery, and someone else received it who did not note them on the paperwork, will not be eligible for the claims process. PLEASE make sure everyone who might be there to receive the shipment understands this. Again, a notation of damage on the paperwork will make it easier for us to put in a claim. If the damage is excessive, refuse the shipment and have them send it back to us. We will ship a replacement unit out immediately. If the damage is minor or obviously cosmetic, please note this on the paper work and go ahead and accept the equipment. You can call and e-mails us a few pictures of the cosmetic damage, and we will work out a partial refund that is relative to the damage and acceptable to you.If the equipment does not work when you plug it in, give us a call right away. Our goal is to make sure you are happy with what you get and that it works right from day one. We will troubleshoot it over the phone first and if necessary, send a technician out to fix it. If it is not a simple fix, we will replace the unit.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of KeyWord Farm, LLC. The collective work includes works that are licensed to KeyWord Farm, LLC. Copyright 2008KeyWord Farm, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with KeyWord Farm, LLC or purchasing KeyWord Farm, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with KeyWord Farm, LLC or to purchase KeyWord Farm, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by KeyWord Farm, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of KeyWord Farm, LLC used in the site are trademarks or registered trademarks of KeyWord Farm, LLC

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, KeyWord Farm, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. KeyWord Farm, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. KeyWord Farm, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

KeyWord Farm, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if KeyWord Farm, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a KeyWord Farm, LLC product is mistakenly listed at an incorrect price, KeyWord Farm, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. KeyWord Farm, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, KeyWord Farm, LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by KeyWord Farm, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

KeyWord Farm, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to KeyWord Farm, LLC.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Delaware, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of KeyWord Farm, LLC products) shall be in the state or federal courts located in Delaware. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of KeyWord Farm, LLC products) must be commenced within one (1) year after the claim or cause of action arises. KeyWord Farm, LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. KeyWord Farm, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a KeyWord Farm, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

KeyWord Farm, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, KeyWord Farm, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, KeyWord Farm, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to KeyWord Farm, LLC in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless KeyWord Farm, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, KeyWord Farm, LLC may link to sites operated by third parties. However, even if the third party is affiliated with KeyWord Farm, LLC, KeyWord Farm, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of KeyWord Farm, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, KeyWord Farm, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

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