Post Tagged with: Ice Cream Business


Ice Cream Dipping Cart – Nelson BD4-DIP-CE-00 Scooping Cart Video

15 January, 2014

http:www.turnkeyparlor.com

Mobile Dipping Cart with cold plates. Perfect for Ice Cream, Gelato, Italian ice or custard. http://www.turnkeyparlor.com
Visual sneeze guard, digital thermostat, dry storage.

Turnkey Parlor also offers:

Frozen Yogurt Machines for sale

Used Self serve machines


Nelson Ice Cream and Gelato Dipping Cases VIDEO

7 January, 2014

C. Nelson Manufacturing High Visibility dipping cabinets. BD8DIP HV, BD12DIP HV, BD16DIPHV. Ice cream, Italian Ices, Gelato. These cabinets can handle it all and they last a long time

 

http://turnkeyparlor.com/

 


Ice Cream Business Guide! Immediate, Free Download

2 December, 2013

open an ice cream store book

Free, immediate download of TurnKey Parlor’s Ice Cream Business Guide! Just put in your name and email and you can download the free guide RIGHT AWAY! 

 

Enter your name and email address to download your free guide right away!

The guide includes information on:

Setting up/organizing your business

First Steps in starting an Ice cream business

Good Ice Cream Shop locations

Cost per scoop analysis

Samples of profit/loss statements

Different items to sell in your ice cream store

Soft serve ice cream

Choosing what brand of ice cream you want to use

Estimated initial investment in an ice cream shop

How to develop your menu

Ice cream product and getting the most out of your suppliers

How to staff your store

Sample store layouts


Turnkey Parlor Help Chat Transcripts

5 August, 2011

Please wait. An operator will be with you shortly.
One moment please…
Neil says:
Hi Kim. Neil Williams here. How can I help you today?
Neil says:
You still there?
Kim says:
I am interested in the Flavor-Rails ( Nelson BDF10 ) Can you tell me the the LxWxD for the containers
Neil says:
You mean of the actual freezer
Neil says:
or of the jars
Kim says:
No the Jars
Neil says:
got it
Neil says:
not positive i have that, will have look into it
Neil says:
why do you ask?
Neil says:
do you already have some jars that you are trying to figure out if they will fit?
Kim says:
We do Soft Serve Ice Cream and I like the Topping Bar but I prefer a Pizza Prep Station.
Neil says:
hm
Neil says:
i don’t really understand
Neil says:
hold on brb
Kim says:
I want the condiment disp. I don’t want the freezer with the sliding doors on top.
Neil says:
ah
Neil says:
i see
Neil says:
–can you call me real quick 877-81
Neil says:
877-817-5716
Kim says:
calling
Neil says:
k
Neil says:
press option 1
Kim says:
press what number

The chat session has timed out.

Please wait. An operator will be with you shortly.

Reginald says:
Hello, I am interested in a package deal for two (2) 12 flavor Dipping Carts #SP12H, One (1) Acrylic Ice Cream Cone Display # 16″H X 19″ W, One (1) Ice Cream Topping Bar and One (1) Hamilton Beach Single Spindle Blender.
Neil says:
ok
Neil says:
what is your email Reginald
Neil says:
so that I can put the deal on an email to you
Neil says:
our SP 12H units are on deal for $2499 including shipping and can holders
Neil says:
this price goes up by $275 on March 1
Reginald says:
You already have my email
Neil says:
I would have everything delivered to your freight forwarder in South Florida
Neil says:
ok
Neil says:
how soon would you be placing an order if you decide you like the total cost?
Reginald says:
I am presently looking to locate all of my equipment and I expect to purchase by the 3rd. week in March for new store opening in April 2011
Neil says:
ok
Neil says:
Our deals our good through end of Feb. the price will go up on March 1
Neil says:
We can take payment, and then delay shipment until the 3rd week in March if you want us to
Neil says:
unless you are waiting to put together the cash, we I would fully understand
Neil says:
I’ll go ahead and send you the package deal, including shipping to your freight forwarder
Neil says:
in south flo
Neil says:
thanks!
Reginald says:
I will also be interested in a standing freezer for soft drinks and an Ice Cream cart with sliding glass door
Neil says:
ok
Neil says:
i’m assuming you mean a cooler (refrigerator) with a glass front for the beverages, correct?
Reginald says:
Yes
Neil says:
ok cool
Neil says:
so I’ll add a one door beverage cooler and a glass slide top freezer on wheels for an ice cream cart
Neil says:
give me till tomorrow to put everything together for you in an email
Reginald says:
Correct

Please wait. An operator will be with you shortly.
One moment please…
Neil says:
Hi matt. Neil Williams here. How can I help you today?
matt says:
hi, i bought two freezers from you a couple of months back and i have a question about one of them
Neil says:
ok
matt says:
the euro 16 lid has an opening in one of the lids is there supposed to be a plug for that
Neil says:
there should be yes
Neil says:
that is where the little locking mechanism goes
Neil says:
is it missing on both units?
matt says:
is that what it is, we dont have that
Neil says:
when you don’t but the lock
Neil says:
it should have a little thing there to seal the hole
Neil says:
i’m pretty sure
Neil says:
but let me double check with the parts guy
Neil says:
I’ll see if I can get 2 mailed to you.
Neil says:
i meant when you dont buy the lock
Neil says:
what was your account name
matt says:
i dont know but my name is matthew powell
Neil says:
ok cool
Neil says:
the baseball player…or did I imagine that?
matt says:
nope
Neil says:
another matthew i guess
Neil says:
i got you in the system and I’ll go ahead and get two of those mailed to you
matt says:
my other question is about the dipping cabinet we ordered, how do you adjust the thermostat on the side
Neil says:
You should be able to remove the grill and get access to the tstat
Neil says:
is the ice cream too cold?
matt says:
there is a hole on the side that has numbers around it
Neil says:
does it look like you can put a screwdriver in to turn it up or down?
matt says:
yeah
Neil says:
ok
Neil says:
is the problem that the ice cream is too cold, or too hot?
matt says:
i dont know we dont have our ice cream yet we are just testing the unit out
Neil says:
ok
Neil says:
so, this is the way it should work
Neil says:
if you turn the dial toward the higher number, it should get colder
Neil says:
toward the lower number, should get warmer
matt says:
so do i turn it with a screw driver
Neil says:
correct
matt says:
one more question, did you ever hear back about the claim for the damaged equipment
Neil says:
let me pull up your account
Neil says:
and shoot you an email or give you a call later
Neil says:
i have to look into it and see what came of it
Neil says:
i apologize for dropping the ball
Neil says:
on this one
Neil says:
did you get the replacement lids?
Neil says:
i guess you did if you are asking about the holes
matt says:
yeah
Neil says:
ok
Neil says:
let me check on the claim
Neil says:
will get back to you
matt says:
ok so you will get back to me today
Neil says:
yes
Neil says:
as soon as I can
matt says:
sounds good thanks for your help
Neil says:
thank you
Neil says:
keep in mind that when you turn the tsta dial
Neil says:
tstat dial
Neil says:
that it takes about 24 hours to settle to the new setting
Neil says:
takes a while for the compressor to cycle on and off and find the new temp
matt says:
good to know
Neil says:
talk to you soon
matt says:
sounds good

The chat session has timed out.

Please wait. An operator will be with you shortly.

Janet says:
Hello
Neil says:
Hi Janet. Neil Williams here. How can I help you today?
Janet says:
I’m looking for a 8 flavor used or new ice cream dipping cabinet, with the holders. What is the best deal you have?
Neil says:
Right now, we have the TKPEDC-8 brand new, with shipping and can holders
Neil says:
for $1849
Neil says:
less $100 discount
Neil says:
makes it $1749
Janet says:
Do you have any used ones or scratch and dent?
Neil says:
unfortunately no
Neil says:
nothing used and we just sold out of the scratch n dents
Neil says:
if you purchase a new one today
Janet says:
Do yo offer financing?
Neil says:
I will drop the price to $1649
Neil says:
that is the best I can do
Neil says:
no financing, sorry about that
Janet says:
Ok thanks, let me check around.
Neil says:
I will actually honor the $1649 for you
Neil says:
through the end of February
Neil says:
just let me know and remind me that I made you that offer
Janet says:
Ok, I might be back in touch with you. Thanks
Neil says:
or call me or chat me next week and see if we have scratch n dents again
Neil says:
those will go for $1299 if I have them
Janet says:
Sounds good.
Neil says:
great thanks!
Janet says:
That sounds more like what I was hoping for

Please wait. An operator will be with you shortly.
Neil says:
Hello Antoine. My name is Neil how can I help you?
Antoine says:
Hi Neil, I am intrested in dipping cabinets
Neil says:
ok
Neil says:
for starters, the TKPEDC-8 will not work well in Canada
Neil says:
the Canadian tubs are too tall for the unit to work right
Antoine says:
The ones with curve glass top
Neil says:
No, those SP Units will work
Neil says:
The SP 12H is great for Canada
Neil says:
unless you need a smaller unit, which would be an SP 8H or and SP 4H
Neil says:
Did you get a chance to watch the video on the SP 12H?
Antoine says:
the 12H will do
Antoine says:
yes i did watch it
Neil says:
here is the link to the video
Neil says:
http://turnkeyparlor.com/Videos/12_Hole_Ice_Cream-Gelato_Dipping_Cabinet_Video.htm
Neil says:
http://turnkeyparlor.com/Videos/12_Hole_Ice_Cream-Gelato_Dipping_Cabinet_Video.htm
Neil says:
the only small issue is that the skirt that sits over the top of the 3 gallon tubs wont sit perfectly on the canadian plastic tubs
Neil says:
but that is a minor issue
Neil says:
the cost on the SP 12H is $2599 with shipping to Canada included
Neil says:
You will have to pay GST, and a broker fee for customs (about $75 from what I’ve been told)
Neil says:
the shipping company that carries the freezer to you will have a customs broker call you when it arrives, and they will handle all the customs paperwork for you for the $75
Antoine says:
no problem. This is austrian made product I uderstand
Neil says:
correct
Neil says:
service is not an issue as we have these units all over the US and Canada
Neil says:
Nestle uses them
Antoine says:
Is the curve top more than adequate to display on it or we risk to have displayed items following
Antoine says:
Is the same manufacturer makes a 16H exactly similar in look
Neil says:
sorry, no 16’s
Neil says:
the curve has some flat space on top to display stuff
Neil says:
but you always run a risk
Neil says:
if you want a really nice 16 curved glass unit, the Nelson BD16DIP High Visibility
Neil says:
is a great cabinet, but costs $6,000
Neil says:
here is a like to a 15 second youtube video on that model
Neil says:
http://www.youtube.com/watch?v=5W6UFl_Azhw
Neil says:
http://www.youtube.com/watch?v=5W6UFl_Azhw
Antoine says:
How about 12 plus 4. what is the price for the 4
Neil says:
I can do an SP 4H delivered in CA for $1990
Neil says:
so, $2599 + $1990
Neil says:
but I’ll take $200 more off for a volume discount
Neil says:
so $4389 for the 2 units, with shipping included
Antoine says:
2 8H price?
Neil says:
$2289 each
Neil says:
$4578
Neil says:
less $200
Neil says:
$4378 for 2 SP 8H
Antoine says:
Lead delivery time?
Neil says:
ship 3 days after you order, arrive about 7-10 days later
Neil says:
probably faster than that
Neil says:
what part of canada?
Antoine says:
If I want to see a unit in NH or MA is it possible?
Antoine says:
Quebec City
Neil says:
I have to search for older customers, but I can see if I can locate one
Neil says:
shoot me an email at sales@turnkeyparlor.com with a reminder to do so, and I’ll see if I can locate someone there that bought one
Antoine says:
Ok should I wait?
Neil says:
I won’t be able to get to that until Monday
Neil says:
shoot me an email so that I have your email
Neil says:
or give me your email onow
Antoine says:
I will send u an email care of Neil. I am going to the show in Colombus Ohio. Are u going to exhibit in it?
Neil says:
I don’t think I’m going to exhibit, but I might make it there to browse
Neil says:
I’ll be looking out for the email.
Neil says:
thanks!
Antoine says:
R u going to be in Colombus Show. My email
Neil says:
got it
Neil says:
I think i will be at the columbus show, but i haven’t decided yet
Neil says:
will let you knwo and we cna meet
Neil says:
got your email thanks
Antoine says:
Thanks and bye now
Neil says:
thank you

The chat session has timed out.

Please wait. An operator will be with you shortly.
Neil says:
Hi steve. Neil Williams here. How can I help you today?
steve says:
hello, i have 2 taylor soft serve machines that are in perfect condition that i would like to sell. do you buy equipment?
Neil says:
I don’t buy it outright, but I definitely can sell them for you
Neil says:
basically broker them
Neil says:
what model, approximate age and where are they?
Neil says:
water cooled or air cooled, single or 3 phase?
steve says:
taylor model 342, single air cooled…serial number starts K1 but this unit was purchased at auction and never used before….used 3 months by a shop in cohasset and does not have customer base for frozen beverage product
steve says:
the other is a K2 model 390 single air….countertop machine very clean inside and out….i have photos of both
steve says:
also a taylor
Neil says:
cool
steve says:
i worked for Taylor for 6 years, I now service their equipment with my own company as well as sell equipment for my customers
Neil says:
send me photos and what you would expect to get for them
Neil says:
call me let’s talk
steve says:
the 342 is in cohasset and the 390 is in burlington ma
Neil says:
877-817-5716
steve says:
ok
Neil says:
press option 1

The chat session has timed out.

Please wait. An operator will be with you shortly.
Neil says:
Hi April. Neil Williams here. How can I help you today?
April says:
Hello. on your home page if you click on the “ice cream store equipment” tab it shows you a photo of a young lady over ice cream cabinet.
Neil says:
ok
April says:
I need the separators shown in that photo.
April says:
What are those called and how do I order those?
Neil says:
they are called can skirts….
Neil says:
the problem is I don’t have them
Neil says:
unfortunately
April says:
Ah! Skirts! Great to know! Can you also get a lid that fits over the ice cream to keep fresh?
Neil says:
do you know the brand of freezer you have?and model #?
Neil says:
can holders, can skirts, can collars..lots of different ways to refer to them
April says:
No, I do not. I just know I can fit 8 3 gal ice cream inside it.
April says:
Hoping I could get the skirts and a lid to keep it fresh and neat looking.
Neil says:
yea….i get this question a lot.
Neil says:
still trying to find a source for those skirts.
Neil says:
the problem is that the company that made them went out of biz
April says:
Oh no. I hate it when that happens. At least I know what they are called. I will keep checking to see if you get them in.
April says:
Thank you so much.
Neil says:
what is your email. if i can locate them, i’ll let you know
April says:
That would be great!
Neil says:
ok. will do. thanks!

Please wait. An operator will be with you shortly.
Neil says:
Hi Becca. Neil Williams here. How can I help you today?
Becca says:
Hi Neil, I just received an email about the refurbished Taylor 754 machines and I was wondering if Turn-Key would ship these to New Zealand (where I am)?
Neil says:
We don’t ship direct out of the country, but if you have a freight forwarder, we will get the machine to your freight forwarder, and then you can work with them to get it to NZ
Neil says:
This is how we ship to Hawaii and the Caribbean, etc
Becca says:
Ah, I see. Do you know the cost of the machines plus the service to getting them to a freight frowarder?
Neil says:
I include that in the $5940
Neil says:
so we get it to your freight forwarder anywhere in the 48 states
Neil says:
for the $5940
Neil says:
and you pay the freight forwarder to get it from there to NZ
Becca says:
Ok, that makes sense. The email mentioned a discount for multiple machines, my partner and I are looking to buy three. Would there be any discounts for three of them?
Neil says:
Yes, I could drop the per machine price by $300 per unit, saving you $900. Total, with shipping included for 3 machines would be $16,920
Neil says:
there might be some small charges depending on whether you need special electrical specs…
Neil says:
i need to check with my technical guy on that
Becca says:
hm, okay. Yeah, I’m not sure if NZ has any special electrical requirements
Neil says:
ok
Neil says:
but it would be worth it for you to look into these questions
Neil says:
is new zealand 50 or 60 cycle?
Neil says:
will you have single or 3 phase power
Neil says:
those are the two biggies to make sure we know of
Becca says:
NZ is 50 cycle I believe. What’s the difference between a single or 3 phase power?
Neil says:
i’m not an expert on power, but single phase is simpler and more common, 3 phase is used when you have larger electrical machines and it costs a little less to buy from the electric company
Becca says:
Gosh, I really don’t know. I just did a quick google search and some people are saying that NZ is three phase
Neil says:
i think you have a choice
Neil says:
in the us
Neil says:
the basic power is single phase
Neil says:
but some commercial establishments that are going to have heavy machinery will have 3 phase converters installed to try and save money in the long run
Neil says:
so if you go into a basic location, it is most probably single phase power
Becca says:
hm, I see. Well, my partner and I are planning to set up shop in a mall, so I would assume it’s going to be basic single power phase
Neil says:
but those are questions you should ask an electrician
Neil says:
yup, that would be my guess single phase
Becca says:
ok, single phase it is :)
Neil says:
:-)
Neil says:
keep in mind that for 3 machines, you will need at least 60 amps per machine
Neil says:
so 180 amps just for the machines
Neil says:
and then more amps for all your other stuff
Becca says:
okay
Neil says:
maybe a 300 amp panel to be safe
Neil says:
i gotta go
Neil says:
but we can chat again another day
Neil says:
thanks!
Becca says:
yup, thanks for all your help!
Becca says:
bye

Please wait. An operator will be with you shortly.
Neil says:
Hi dan. Neil Williams here. How can I help you today?
dan says:
I am looking for a cake display freezer
dan says:
hopefully used
Neil says:
Don’t have anything used right now unfortunately
dan says:
i understand
dan says:
Thanks
Neil says:
and as you probably already know, these aren’t cheap new
Neil says:
The FIP-50 is your best bet,
dan says:
what is the price
Neil says:
but close to $6k when you factor shipping, etc.
dan says:
wow!!
Neil says:
yup
dan says:
who is the manuf
Neil says:
Masterbilt
Neil says:
or you can go with a 1 or 2 door upright glass front freezer
dan says:
do you have any 1 door upright
Neil says:
or last choice would be to merchandise the cakes in a bunker style slide top cabinet
Neil says:
don’t have any used freezers right now.
dan says:
ok
Neil says:
lowest cost way to merch the cakes is in a glass top bunker style
dan says:
never seen one
Neil says:
hold on, i’ll send you a link in a second
dan says:
ok, thanks
Neil says:
http://www.turnkeyparlor.com/Display%20Freezer%20Ice%20Cream_pricing.htm
Neil says:
http://www.turnkeyparlor.com/Display%20Freezer%20Ice%20Cream_pricing.htm
dan says:
got it, thanks
dan says:
you have been helpful.
Neil says:
cool
Neil says:
thanks
Neil says:
i’m running out of the office, but feel free to call me or email me questions down the road
dan says:
have a good day
Neil says:
thanks!

Please wait. An operator will be with you shortly.
One moment please…
Neil says:
Hi joe. Neil Williams here. How can I help you today?
joe says:
i am interested in cold plate freezers…I live in Hawaii.
Neil says:
ok
Neil says:
tell me what you want to do with them
Neil says:
and i’ll tell you what i would recommend
Neil says:
are you talking about cold plate carts with wheels
joe says:
put it in a small ice cream mini van….shipping costs?
Neil says:
or an actual cold plate freezer to put in a truck
Neil says:
ah, i see
Neil says:
put it in a van
Neil says:
shipping depends on where in HI
Neil says:
but i can look into it.
joe says:
honolulu
Neil says:
ok
Neil says:
best way to do it is for us to ship it to a freight forwarder in CA, which our HI people normally use a company called Royal Hawaiian
Neil says:
have you heard of them?
joe says:
sure i have heard of them….i am looking at a craigslist ad for a kevry ckd-300 i think i can pick it up in new condition for 1900 locally..
Neil says:
never heard of kevry
Neil says:
but if you can see it live and in color and it looks good, that might be your best deal
joe says:
it was purchased by a cold stone creamry franchisee
Neil says:
you will pay more for a nelson, then have maybe $600 in shippng between US and ocean freight
joe says:
google search kevry ckd 300 and it should pop up
Neil says:
ok hold on
joe says:
i appreciate your time…
Neil says:
no problem.
Neil says:
yea, it looks good
Neil says:
if it has cold plates and is in working condition, that is your best bet
Neil says:
if not, come back to me and I’ll work out pricing on something similar, but it will definitely be more $
joe says:
great thanks…aloha
Neil says:
aloha!

Please wait. An operator will be with you shortly.
Neil says:
Hi Martine. Neil Williams here. How can I help you today?
Martine says:
yes please
Martine says:
i’m looking to get a price for the Nelson Model BD8RB-04
Martine says:
as well as shipping cost to zipcode 10804. and do you install?
Neil says:
not much to install
Neil says:
you can pay for what they call white glove delivery
Neil says:
which means they take up to 15 minutes in your store to unpack and put the cabinet in place
Neil says:
but its not cheap….adds about $200 to the shipping cost.
Martine says:
cool. so can i get a seperate quote for the equipment vs basic delivery vs white glove delivery?
Neil says:
are you using the larger tubs?
Martine says:
yes, replacing a unit in the store today and my franchise recommended this model
Neil says:
got it
Neil says:
ok
Neil says:
what is your email address, i’ll get you a quote with both shipping options
Martine says:
robekswykagyl@live.com
Neil says:
got it
Neil says:
I’ll shoot you an email before end of day today.
Neil says:
thanks,
Martine says:
thanks

Please wait. An operator will be with you shortly.
Neil says:

Hi mike. Neil Williams here. How can I help you today?
mike says:
Can you provide a quote for two CTL-8
Neil says:
Non refrigeration? IN other words, the CLT-8 NR? Or are you looking for them with a refrigeration unit? What is your zip code?
mike says:
Nelson CLT-8 Complete W/Locking accessories My zip code is norfolk, VA 23505
mike says:
still there?
Neil says:
yup
Neil says:
I will have to find out the lead time for you.
mike says:
ok
Neil says:
might be 4-6 weeks on that model
Neil says:
how soon do you need them if you decide to buy?
mike says:
If your price is right, will order on 10/22/10
Neil says:
$2337 X 2 = $4674 + $535 shipping for 2 = $5209
Neil says:
I’ll make it an even 5K if you put the order in by 10/22
mike says:
What are the locking assessories?
Neil says:
That is standard with the cart. it’s a locking bar that sits on the lid
Neil says:
you would need to furnish the actual padlock though
Neil says:
If you watch the video on the BDC-8 cart, it has me showing how it works
Neil says:
here the link to the video
Neil says:
for the cold plate BDC-8
mike says:
Please draft an official quote regarding this transaction and email to me: dixonbrothers@msn.com
Neil says:
http://www.turnkeyparlor.com/Videos/Ice_Cream_Italian_Ice_Cart_Video_BDC-8.htm
Neil says:
http://www.turnkeyparlor.com/Videos/Ice_Cream_Italian_Ice_Cart_Video_BDC-8.htm
Neil says:
ok, i’ll draft the quote
Neil says:
keep in mind that the BDC-8 is a different cart, runs about $3200 without the canopy…
Neil says:
I’ll get that quote out to you shortly
mike says:
This will be for a government agency. My contact number is 301.346.5598
Neil says:
Sounds good. I think you guys might have contacted me earlier this year or at some point last year (corrections facility?)
mike says:
This purchase for that a government agency. My contact number is 301.346.5598
Neil says:
got it

Neil says:
ok
Neil says:

keep an eye out for my email.

Please wait. An operator will be with you shortly.

Neil says:
Hi matt. Neil Williams here. How can I help you tonight?
matt says:
what is the difference between your economy dipping cabinets and your high end dipping cabinets?
Neil says:
Are you looking at gelato or ice cream dipping cabinets?
matt says:
gelato dipping cabinet for ice cream
Neil says:
are you making your own ice cream? and planning to put it in 5 liter gelato pans?
matt says:
I have a distributor who makes ice cream and puts in 5 liter pans
Neil says:
ok. got it
Neil says:
The difference between the AHT cabinets with gelato racking, and the higher end models is
Neil says:
for one, the higher end models have what is called forced air refrigeration
Neil says:
which means there is air flowing inside the cabinet
Neil says:
this is necessary if you are going to be sculpting gelato
Neil says:
but to scoop ice cream out of pans, you don’t really need to go overboard and spend that kind of money
matt says:
does it matter if i am using ice cream
Neil says:
no it doesn’t matter
Neil says:
the economy cabinets are actually perfect for the situation you describe
matt says:
is aht a quality brand
Neil says:
with the AHT models, you are essentially getting an ice cream dipping cabinet that is racked for gelato pans
Neil says:
it is definitely a quality brand
Neil says:
there are thousands of AHT cabinets all over the world
Neil says:
you get a 5 year warranty on the compressor and parts are easy to find because there are many cabinets in the US.
Neil says:
Nestle, Haagen Dazs and many others use AHT all over the US
Neil says:
so service is not an issue should you need it
Neil says:
plus, the curved glass sneeze guard is a really nice look…did you watch the video?
matt says:
how are you able to sell your dipping cabinet so cheap compared to other websites?
Neil says:
http://www.turnkeyparlor.com/Videos/12_Hole_Ice_Cream-Gelato_Dipping_Cabinet_Video.htm
Neil says:
http://www.turnkeyparlor.com/Videos/12_Hole_Ice_Cream-Gelato_Dipping_Cabinet_Video.htm
Neil says:
How do I sell so cheap?
Neil says:
I buy at the lowest possible cost from the manufacturer and I move a lot of volume
matt says:
did you ever sell that blaster freezer
Neil says:
so I get excellent pricing and pass that on to my customers
Neil says:
I have someone who wants it and said they would call me tomorrow, so no worries
Neil says:
I’ll move it
matt says:
sorry about that we decided that buying the ice cream would just be easier
Neil says:
i agree
Neil says:
don’t be sorry, you made the right decision. a blast freezer is expensive
Neil says:
when are you going to buy the freezers?
Neil says:
did you get the debit card?
matt says:
yeah we got it and we are going to put the order in tomorrow. I was wondering if i could get the specs on the tuero freezer?
Neil sends the file:
 EURO Specs.pdf
Neil says:
there you go…did it show up?
Neil says:
it’s the EURO-16
matt says:
yeah thanks, how many 5 liter pans will it store
Neil says:
you have to admit, that was pretty cool, sending the spec sheet via chat.
Neil says:
im sure you’re impressed:-)
matt says:
how soon could we get the freezers and waffle cone maker
Neil says:
Not really sure how many 5 liter pans it will store. Tell your supplier how its 15 cubic feet and that it holds about 18 three gallon tubs and ask him how many pans he thinks you can get in it
Neil says:
what city, state are you in? what is your phone #? if you order tomorrow, I should be able to get you everything by end of next week, or early the following week
matt says:
We are located in lompoc california which is just about an hour north of Santa Barbara
Neil says:
cool
Neil says:
ok. give me a call tomorrow around 10PT and lets get the order in
Neil says:
Thanks!

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Neil says:

Hi T-Tom. Neil Williams here. How can I help you ?
T-Tom says:
What is the cheapest way to hold and serve Frozen Custard and Italian Ices. I have a small Hussman dipping cabinet for serving. But don’t know if I can hold both in this and also need backstock holding. Very small rural store, just trying to get things together. Thanks.

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One moment please…
Neil says:
Hi John Burgess. Neil Williams here. How can I help you today?
John Burgess says:
I am looking into opening several yogart stores and am tryinh to find suppliers for both the yogart machines & the yogart product?
John Burgess says:
can you help me with this?
Neil says:
yes
Neil says:
i can help you
Neil says:
are you planning to open a self serve concept store?
John Burgess says:
Can you direct me to the companies tyhat would have these, how do I contact them?
Neil says:
We sell machines
Neil says:
and we can help you with the equipment you would need to open a store
Neil says:
what type of concept do you have in mind?
Neil says:
self serve frozen yogurt?
Neil says:
what have you seen in the market that you want to try to be like?
John Burgess says:
YES, I looked into a Franchise Yogartland but they do not have any available in my area. Therefore I am looking into to opening my own stores .
Neil says:
got it
John Burgess says:
Therefore I would need the equipment and the product
John Burgess says:
As they say if you can’t beat them join them.
Neil says:
I hear you
Neil says:
We can set you up with a sweet deal on multiple machines
Neil says:
And give you a few options for buying product
John Burgess says:
sounds great , how do we proceed?
Neil says:
what kind of time frame are you looking at to get this thing going?
John Burgess says:
couple of months, I am in the process looking inot commercial retail space in seven different locations.
Neil says:
what state?
John Burgess says:
Colorado
Neil says:
Got it.
Neil says:
First thing we do is set up a conference call, you, me and our soft serve expert, Kevin
Neil says:
we can discuss why the Stoelting machines are your best option
Neil says:
what is your email address?
John Burgess says:
birgy@prodigy.net
Neil says:
i will email you the spec sheet on the new Stoelting F231, which was made specifically to meet the needs and demands of the self serve concept
John Burgess says:
sounds great , how about Yogart product?
Neil says:
ok, look out for an email from me with the machine info, take a look at it with the pricing and then let’s plan on a conference call
Neil says:
I will also give you some good options on where to buy the yogurt
John Burgess says:
sounds good
Neil says:
one last thing, since your going to be in the business
Neil says:
it’s yogurt, not yogart:-)
Neil says:
couldn’t keep letting you misspell it
Neil says:
you still there?

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Neil says:
Hi John Cooley. Neil Williams here. How can I help you today?
John Cooley says:
hi neil
John Cooley says:
im interested in dipping cabinets with floppy doors
Neil says:
ok
Neil says:
any particular size?
Neil says:
how many tubs do you want to scoop?
John Cooley says:
well i have capacity for up to 16 in our store, but im not sure what my budget will allow
Neil says:
I’ve got a bd10
Neil says:
that you can squeeze 15 tubs on top
Neil says:
and 10 below in storgae
Neil says:
let me grab the price for you
John Cooley says:
wowok
John Cooley says:
ok
Neil says:
what’s you’re zip code for shipping?
John Cooley says:
30303
Neil says:
Atlanta area?
Neil sends the file:
 BD-10.pdf
Neil says:
see the drawing for this unit
Neil says:
you should be able to click on that file and have it open
Neil says:
22.5 cu.ft.capacity, 15 tubs facing, 10 can storage, (25 Total) 3-gal cans
Neil says:
cost $2995 + $285 shipping to 30303
Neil says:
next model up is the BD 12
Neil says:
$3799 + $320 shipping
Neil says:
29.5 cu.ft. capacity, 21 tubs facing, 18 can storage , (37 Total) 3-gal cans
John Cooley says:
sorry about that
John Cooley says:
had a few customers
Neil says:
no problem
Neil says:
take your time
Neil says:
i just sent you a file with a drawing, and put pricing on there for the two different choices
John Cooley says:
seems like that may be out of my immediate price range… do you have any reccomendations on used equipment
Neil says:
unfortunately I don’t have anything used right now
John Cooley says:
ok… did the file go to my email
Neil says:
the other option would be to go with a more generic brand of flip top dipping cabinet.
Neil says:
I carry ones made by Fogel out of central america
Neil says:
they are good quality and I sell a lot of them too
John Cooley says:
what is a flip top dipping cabinet
Neil says:
i can get you one of those just under $2k with shipping
Neil says:
i’m assuming you mean flip top by floppy top
Neil says:
maybe i assumed wrong
John Cooley says:
yes
Neil says:
so you mean the old style diner ones
Neil says:
that you can’t see through
Neil says:
correct?
John Cooley says:
what kind of capacity do the generic brands have
Neil says:
hold on
Neil says:
i’ll get you pricing on the two models
Neil says:
and capacity
John Cooley says:
the product that we sell is similar to italian ice or frozen lemonade, so we dont want our product to be displayed
John Cooley says:
we would prefer a freezer without the glass top
Neil says:
makes sense
John Cooley says:
i actually saw a model i liked in a brewsters ice cream… it was a nelson
Neil says:
yea
Neil says:
they order the BD14, which is a monster, and almost $5k
John Cooley says:
and silver with the flip top doors
Neil says:
really nice unit
John Cooley says:
i ll say!
John Cooley says:
yes it was!
Neil says:
sorry
Neil says:
i had a phone call
John Cooley says:
ok
John Cooley says:
cool!
Neil sends the file:
 HFF Specs.pdf
John Cooley says:
ok
Neil says:
the HFF-8 or the HFF-12 could work for you
Neil says:
cost as follows and include shipping to Atlanta
John Cooley says:
ok
Neil says:
$1897 on the HFF-8 (includes shipping) – 5 year warranty on the compressor
John Cooley says:
ok
Neil says:
$2347 includes shipping on the HFF-12
John Cooley says:
can i adjust the temps to hold around 5 and 10 degrees F
Neil says:
yes
Neil says:
you can
John Cooley says:
sweet!
Neil says:
range is -10 to +10
Neil says:
if you ended up needing more than +10
Neil says:
that’s not a problem
John Cooley says:
how many containers will the hff 8 hold
Neil says:
you just buy a wide range thermostat for $40
Neil says:
i can sell that to you too
John Cooley says:
gotcha
Neil says:
12 tubs on top
Neil says:
for the HFF-8
Neil says:
9 underneath
Neil says:
you can probably squeeze a 13th tub on top
John Cooley says:
wow! thats plenty of space!
Neil says:
ok
Neil says:
so think about it
Neil says:
the HFF-8 is a good freezer
John Cooley says:
i definitely am!
Neil says:
i can take a credit card over the phone when you’re ready
Neil says:
just call
Neil says:
877-817-5716
Neil says:
Talk to you soon!
Neil says:
Thanks,
Neil says:
Neil
John Cooley says:
thanks neil!
Neil says:
takes about 2-3 days to ship
John Cooley says:
have a good 1
Neil says:
then 2-3 days to ATL
Neil says:
you too
John Cooley says:
yeah, we are looking to get one in the off season
Neil says:
i can forward you an email of the chat if you want
John Cooley says:
end of oct or novemeber
Neil says:
just need your email address
Neil says:
that way you can hold me to those quotes:-)
John Cooley says:
frozencooleys@gmail.com
Neil says:
ok
Neil says:
have a good one bye
John Cooley says:
appreciate it!

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Neil says:
Hi Rick. Neil Williams here. How can I help you today?
Rick says:
Am i able to sell equipment on Turnkey? i have two batch freezers that i would like to sell
Neil says:
Here’s how it works
Neil says:
I make 10% commission
Neil says:
so you have to build that in to the price
Neil says:
I get $100 of that up front
Neil says:
to post the ad
Neil says:
then I send out an email to my list letting them kow
Neil says:
know
Neil says:
what type of batch freezers are they?
Rick says:
thompson 40 qt
Neil says:
send me a few pictures, some detailed information, approx age, model, etc
Neil says:
email: sales@turnkeyparlor.com
Neil says:
I can sell them for you fairly quick
Neil says:
always have folks looking
Rick says:
that sounds good. i see them on your website often and am also wondering if you can let me know what a fair price would be
Neil says:
Rick
Neil says:
give me a minute
Neil says:
I’ll be right back
Rick says:
re booting computer back in 5

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Neil says:

Rick
Neil says:
not sure what a fair price is yet
Neil says:
need more detailed info
Neil says:
go ahead and send me pics and jot down as much info as you can think of
Neil says:
on an email
Neil says:
and I will see if I can help you set a price point
Neil says:
sales@turnkeyparlor.com
rick says:
i will send over all of the exact info right no with the pictures. i appologize. what was your name again?
Neil says:
Neil
Neil says:
no problem
Neil says:
I’m heading out of the office now, but we can talk about it tomorrow
Neil says:
you can call 877-817-5716
Neil says:
talk to you soone
Neil says:
soon
Neil says:
Thanks
Neil says:
Neil
rick says:
i wll send them right now. call you tomorrow. thanks neil
Neil says:
did you buy the units new or used?
rick says:
used
Neil says:
ok
Neil says:
sounds good
Neil says:
just make sure you have approximate age on there
rick says:
they have extra blade and belts and much more. will do on the age
Neil says:
ok
Neil says:
talk to you tomorrow

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Neil says:
Hi Christi. Neil Williams here. How can I help you today?
Christi says:
Hi Neil. I am in Arkansas and we are researching costs to open a yogurt/ice cream shop.
Christi says:
My first question, do you have the flush mount self serve yogurt machines that everyone is using these days?
Neil says:
u mean the ones that are being used for the self serve soft serve yogurt concept stores?
Neil says:
that go behind a wall
Christi says:
yes
Neil says:
yes
Neil says:
the Stoelting Machines are probably the best option for that
Neil says:
have you heard of Orange leaf?
Neil says:
they just built a store in Chapel Hill, NC
Neil says:
and are kicking butt
Christi says:
yes, they just put one in arkansas
Neil says:
they put 8 machines in there
Christi says:
which ones? how much are they
Neil says:
i see, do you know if they used Stoelting machines in the arkansas store?
Neil says:
they did in Chapel Hill
Neil says:
cost depends on how many you buy
Christi says:
not sure
Neil says:
but plan on paying around $13k per machine
Neil says:
it’s not a low cost investment play
Christi says:
does that mean they sell two flavors with twist option
Neil says:
but the volume these stores are doing is huge
Neil says:
yup
Neil says:
that is the F131 twin twist
Neil says:
you might be able to find used machines
Neil says:
but that is a little risky and hard to find
Neil says:
good ones
Neil says:
we are working on a “turnkey” concept
Christi says:
i think we would be more interested in new ones
Neil says:
yes, new makes sense
Christi says:
what is that concept
Neil says:
the self serve shop concept, just like orange leaf, menchies, and all the others out there
Neil says:
who are doing it
Neil says:
it is definitely the best business model
Neil says:
you can see some of them in action on youtube
Christi says:
but we could be independent without franchise costs?
Neil says:
yes
Neil says:
independent, no franchise
Neil says:
that is my plan
Christi says:
what is that cost?
Neil says:
haven’t gotten that far yet
Neil says:
working on it, but it won’t be expensive.
Neil says:
our angle is to make money on the sale of machiens
Neil says:
machines
Neil says:
and a little on consulting
Christi says:
i would be interested in hearing more about that!!! :)
Neil says:
but make it so that it it s a much better deal for you
Neil says:
than a franchise
Neil says:
stay tunes
Neil says:
tuned
Neil says:
if you sign up for pricing on the soft serve page
Neil says:
you will be in our data base and will hear more about it as we develop it
Neil says:
just put your first name and email address in there
Neil says:
i promise not to send you too much spam:-)
Christi says:
we do NOT want franchise, but would like to have a little help with getting started. we have a town in Arkansas that does not even have an ice cream shop
Neil says:
sounds good
Christi says:
would you recommend only going yogurt, or maybe adding ice cream too
Neil says:
i was thinking about the combo idea
Neil says:
and i don’t think its a bad one
Neil says:
but i have to give it more thought
Neil says:
you have to really figure out a way to distinguish the two
Christi says:
how soon would you get back with us on turn key concept
Neil says:
and make sure that there isn’t confusion
Neil says:
should have something within 2-4 weeks that we can share with you
Christi says:
why would there be confusion
Neil says:
confusion between what is yogurt, and what is ice cream
Christi says:
gotcha
Neil says:
make sure the signage is good
Neil says:
etc
Neil says:
but it could work well
Neil says:
ok, i’m taking the rest of the day off:-)
Neil says:
keep in touch!
Christi says:
thank you!
Neil says:
you too
Neil says:
don’t forget to check out you tube
Christi says:
what do i look up
Neil says:
search
Neil says:
self serve soft serve stores
Neil says:
and some good stuff will come up….you sort of have to sift through some irrelevant stuff
Neil says:
and teenage vides
Christi says:
thanks!! Please get back with us.
Neil says:
or self serve frozen yogurt stres
Neil says:
stores
Neil says:
ok will do
Neil says:
don’t forget to sign up for the pricing so that you go in our database
Christi says:
will do right now

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Neil says:
Hi larry nelson. Neil Williams here. How can I help you today?
larry nelson says:
just checking on 8 compartment freezer and waffle cone
Neil says:
ok
Neil says:
do you have questions on it?
Neil says:
The TKPEDC-8 is $1749
Neil says:
that includes shipping and the can holder system
Neil says:
I do have a scratch n dent unit available, but it won’t last long
larry nelson says:
yes does the dented freezer have a sneeze hguard
Neil says:
it does
Neil says:
brand new in the crate
Neil says:
but if you don’t need it, I can reduce the cost of the dented freezer
larry nelson says:
is it 110 or 220
Neil says:
110
larry nelson says:
great will be checking back when i get words about my loan thank you
Neil says:
sounds good
Neil says:
feel free to give me a call, or shoot me an email or a chat when you’re ready
Neil says:
have a great rest of the weekend
larry nelson says:
how much is mixer three spidle on it i could not fing price
Neil says:
follow this link to the pricing on our mixers
Neil says:
http://www.freezerplanet.com/category-s/62.htm
Neil says:
http://www.freezerplanet.com/category-s/62.htm

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Neil says:
Hi Carol Weidner. Neil Williams here. How can I help you today?
Carol Weidner says:
Hi Neil! I have a couple questions about the freezer we bought last month.. First I really need a copy of an invoice.. can you e-mail it tome?
Neil says:
yes
Neil says:
will do that today
Carol Weidner says:
awesome! it’s info@trailend.com. Second.. I never heard back about the racking system.. any word?
Neil says:
i’m so sorry i dropped the ball on the racking system
Neil says:
please remind me so I can revisit
Neil says:
you only got racks?
Carol Weidner says:
oh.. we got the frerezer with the white tops (no lids) and there’s supposed to be racks, I’m sure and lids.
Carol Weidner says:
right now, we’re sitting tubs on tubs and just using those white square tops to kinda hold things in place.
Neil says:
got it
Neil says:
ok
Neil says:
let me check and see if the lids are included. I know for sure you are supposed to have racks
Neil says:
i don’t know for sure that hussmann makes lids
Neil says:
but i will double check
Carol Weidner says:
okay.. I’m more concerned about the racking.. but the freezer’s working fine whuich is good cuz we’re in a warm spell!
Neil says:
great to hear the freezer is working well for you.
Neil says:
thanks for being nice about me dropping the ball
Neil says:
i appreciate you being civil about it:-)
Neil says:
I will follow up later today with an invoice and an update on the racks.
Carol Weidner says:
naw.. I know what it’s like to be busy.. and I can serve ice cream! so long as we get them I’m happy =) And if you send that invoice I can get the lease underway.. Thanks a bunch!
Neil says:
got it
Neil says:
have a great day!
Carol Weidner says:
you too!

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Neil says:
Hi Gerda. Neil Williams here. How can I help you today?
Gerda says:
Hi Neil still looking for the 8 dippingfreezer I live in hawaii
Neil says:
did we talk on the phone or via email already?
Gerda says:
Yes we did,my computer was broke so i got it fix’t
Neil says:
I see
Neil says:
Cost on a brand new TKPEDC-8 Ice Cream dipping cabinet
Neil says:
with shipping included to Hawaii is $2349
Neil says:
no tax
Neil says:
i charge no tax
Gerda says:
Ok that sound good are you open for buisness to day
Neil says:
yup
Neil says:
open all day today
Neil says:
you can call me with a credit card and place the order
Neil says:
if you get our voice mail, leave me a message that you are ready to buy
Neil says:
and I will call you back.
Neil says:
i have to run out of the office right now for about an hour. be back at 12:30 eastern time
Gerda says:
Wher can I get some info about icecream Toppings
Neil says:
i will look into that and email some local companies
Neil says:
i have to run out now Gerda. I will be back shortly.
Neil says:
Thanks!
Neil says:
Neil
Gerda says:
Ok will call you.
Neil says:

ok!

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Neil says:
Hi tommy. Neil Williams here. How can I help you today?
tommy says:
hello i want to buy ice cream carts
Neil says:
ok
Neil says:
what do you want to do with them?
tommy says:
i want item sent before july 6
Neil says:
sorry tommy
Neil says:
i can’t get it to you that quick
tommy says:
bc health department need to check item before renew licen to me
Neil says:
will take about 2 weeks to get you a cart
tommy says:
yes i know for a favorite for me
Neil says:
sorry
tommy says:
i will buy more item here more
tommy says:
how long i can get a item
Neil says:
ok
Neil says:
it depends on which cart you want
Neil says:
some i can get you in 2 weeks
tommy says:
bdc10
tommy says:
or 8
Neil says:
2 weeks on the BDC-8
Neil says:
maybe less if you order tomorrow
Neil says:
If you want to call me in the morning
Neil says:
i can give you a better eta
Neil says:
on when it would get to CA
tommy says:
bc my health department meet on july 6 i think or 7
Neil says:
BDC-8 is $2874 +$300 shipping
Neil says:
I might be able to get it to you by July 5 or July 6, but can’t tell you until tomorrow morning for sure.
tommy says:
i want to know how differen bdc 10 and bdc 8s or bdc 8
Neil says:
July 6..i think monday is a holida
tommy says:
no july 5
Neil says:
same thing, bdc-10 is just much bigger
Neil says:
i think the 5th is a holiday
Neil says:
shipper won’t deliver
tommy says:
one more think
Neil says:
ok
tommy says:
if i dont sell ice cream can i put soda beer can and water bottle
tommy says:
bc after summer time i sell a beer at football season
Neil says:
not a good idea
Neil says:
they will freeze
Neil says:
unless you manage the cold plates
Neil says:
like plug them in two days before
Neil says:
let them sit
tommy says:
i can turn a freeze little low
Neil says:
and then use the cart 2 days laters
Neil says:
but you will have to learn to manage that and test it a few days after charging the cold plates
Neil says:
i think you can do it
tommy says:
simple if i sell beer tomorrow i put a beer inside maybe 2 hours
Neil says:
yup
Neil says:
if you are serious about the cart, make sure you check with me in the am to put in the order
Neil says:
i can take any major credit card
tommy says:
i worrie one thing is a better can is plates maybe take a eletc pass trought
tommy says:
thourgh
tommy says:
beer
Neil says:
you can keep the cart plugged in
Neil says:
at all times if you want
Neil says:
and it will act like a freezer
tommy says:
how long a batter will take
tommy says:
without pulg a power
Neil says:
the cart will hold below zero temperature for up to 12 hours without electricity
tommy says:
wow
tommy says:
about beer and soda and water which temperature will take
Neil says:
it is made for ice cream temperature
Neil says:
the only way to use it for been and soda will be to plug it in 2-3 days before you plan to use it for beer and soda, then it will be warm enough to keep the 35 degree temp for beverages
tommy says:
can i choice 35 degree temp
tommy says:
on a carts
Neil says:
no
Neil says:
actually yes
Neil says:
you can
Neil says:
there is a digital thermostat
tommy says:
how do i know is 35 degree tmp
tommy says:
ohic
tommy says:
i want one
Neil says:
ok
Neil says:
call me tomorrow
Neil says:
what is your email address?
tommy says:
if i put beer and soda and water
tommy says:
how many can or bettle
tommy says:
my godtommy30@yahoo.com
Neil says:
ok
Neil says:
let’s touch base early tomorrow
Neil says:
i’ll let you know if we can hit the date you are looking for
tommy says:
that good
tommy says:
how many can or water bottle can fix in a carts
Neil says:
not really sure
Neil says:
it’s 8.5 cubic feet
tommy says:
i want to make a soda float
tommy says:
bdc10
Neil says:
bdc-8
Neil says:
you can see the drawings and dimensions here
Neil says:
http://www.turnkeyparlor.com/ice_cream_carts_for_sale.htm
Neil says:
http://www.turnkeyparlor.com/ice_cream_carts_for_sale.htm
tommy says:
please hold
tommy says:
do item come with umbrella
Neil says:
$125 for umbrella
tommy says:
i need a my bussiness icon on carts
Neil says:
you can do that locally for a lot less
Neil says:
ask for a vynil decal
Neil says:
we charge $600 for that
Neil says:
locally it can be around 150
tommy says:
i talking about a sign
tommy says:
on top
tommy says:
do u think health department will look a ice cream carts on that day
Neil says:
i don’t know
tommy says:
which one more better
tommy says:
incule soda float with a icecream
tommy says:
which carts can do that
tommy says:
i have to go now what time u will on line again tomorrow
Neil says:
6 am california time
tommy says:
please giveme which day u can do
tommy says:
i live in ca too
Neil says:
i live in north carolina
tommy says:
where
Neil says:
call me in the morning with a credit card if you want to place the order for the BDC-8
Neil says:
that is the only one we can get you quickly
Neil says:
maybe
Neil says:
I’ll know in the morning
tommy says:
i live in san leandro ca
Neil says:
ok
Neil says:
call me tomorrow
tommy says:
give me a phone
Neil says:
877-817-5716
tommy says:
bye
Neil says:
ok
Neil says:
bye

The chat session has timed out.

Please wait. An operator will be with you shortly.

Neil says:
Hi tadas. Neil Williams here. How can I help you today?
tadas says:
8 Hole (flavor) Ice Cream Dipping Cabinet Model #TKPEDC-8
tadas says:
hello
tadas says:
what is the price of the product indicated above
Neil says:
normally $1849, no only $1749 with shipping and can holders included.
Neil says:
ships in 2-3 days, arrives 3-4 days later
tadas says:
total time about 7 days
Neil says:
correct
tadas says:
taxes excluded:)
Neil says:
no taxes!
Neil says:
you would be buying from an nc business
Neil says:
so no worries
Neil says:
$1749 is your net cost
tadas says:
ok. i put you guys on my top list:)
tadas says:
thank you for your time.
Neil says:
sounds good
Neil says:
thanks Tadas

Please wait. An operator will be with you shortly.
One moment please…
Neil says:
Hi Bob . Neil Williams here.
Neil says:
Are you still there?
Neil says:
sorry about the delay
Bob says:
yes
Bob says:
Neil I was looking at Nelsen dipping cabinets on your site and had inquired about a price
Neil says:
ok
Bob says:
the e-mail I got detailed all sorts of cabinets but NOT the Nelson that I inquired about
Neil says:
Which one do you need a price for
Neil says:
is it an 8 flavor or 12?
Bob says:
well.. to tell you the truth, I forget now — but the Master Bilt equivalent I am researching holds 14 + 11 Its a DC 10D model if that tells you anything
Neil says:
i see
Neil says:
so its a flip top correct?
Neil says:
not a visual dipping cabinet
Bob says:
yes a back of the counter type not display type
Bob says:
its something in the range of 66 inches long +/-
Neil says:
ok
Neil says:
give me a few minutes
Neil says:
and i’ll get you the cost
Neil says:
what is your shipping zip code?
Bob says:
thank you
Bob says:
44203
Neil says:
bear with me…a few more minutes
Bob says:
ok
Neil says:
$4100 + $225 shipping
Neil says:
let me price out the masterbilt for you too
Bob says:
please do
Neil says:
the nelson is 29.5 cubic feet holds 14 on top 12 in storage
Bob says:
yes.. Just re-located the spec sheet.
Neil says:
ok
Neil says:
i know the masterbilt is cheaper…
Neil says:
working on that price
Bob says:
ok
Neil says:
I gave you the wrong freight on the Nelson – should be $125…you are in OH
Neil says:
On the masterbilt
Bob says:
ok
Neil says:
DC-10D
Neil says:
you are looking at
Bob says:
yes
Neil says:
$2812
Neil says:
$225
Neil says:
shipping
Neil says:
So, $3037 total
Bob says:
ok.. any idea on availability and expected shipping time to Ohio?
Neil says:
what’s your phone #?
Neil says:
I can call you back with that
Neil says:
Just want to check with the warehouse
Neil says:
and confirm stock
Neil says:
if it’s available, it will go out within 3 days, and arrive in OH 3 days after
Bob says:
just e-mail me please. bob@1pricepizza.com Thanks. .. I have to run here.. appt to get to
Neil says:
perfect. will do. Thanks!

Please wait. An operator will be with you shortly.

Neil says:
Hi Peter Stewart. Neil Williams here. got someone else on the line
Neil says:
but will be with you in a few minutews
Peter Stewart says:
Neil, I reviewed all your material. Subject to my submission to Fayetteville, zoning in the next week or so, I will be ready to get serious. I want to use you to help me put my final plans together and work up operational plans. Will you have any free time in the next few weeks. I will be glad to drive up to Chapel Hill.
Neil says:
sounds good
Neil says:
I prefer to work over phone and internet
Neil says:
as this time of the year is insane
Peter Stewart says:
Neil as background, I spoke with you last week. I have spent my career in the auto business. I have the land and capital to build and open a small shop. My concept is a Ice cream / hot dog restaurant by a Park in the Downtown Fayetteville area.
Neil says:
putting meetings together is a challenge.
Neil says:
got it
Neil says:
i remember talking to you
Peter Stewart says:
OK, the phone is my preferred way. I am about a week or two away. What I need is a general idea of what you need to help me put this to operation together.
Peter Stewart says:
Can I fax you my concept layout to review.
Peter Stewart says:
If you are busy now I will contact you later.
Peter Stewart says:
Thank you.
Peter Stewart says:
My phone # is 910-485-2080 Cel 910-977-5770
Neil says:
sorry peter
Neil says:
jumped off the desk
Peter Stewart says:
Ok still here
Neil says:
absolutely
Neil says:
fax me what you got so far
Peter Stewart says:
what is you fax #
Neil says:
877-632-2210 (fax)
Peter Stewart says:
OK , I will sent you my lay out as well as my cost of operation estimate. I look forword to working with you. For now. Good by. The fax will be coning shortly.
Neil says:
sounds good
Neil says:
thanks peter

Please wait. An operator will be with you shortly.
One moment please…
We apologize for the delay. A representive will be with you shortly.
Neil says:
Hello Patricia.
Neil says:
neil here
Neil says:
Sorry to make you wait
Neil says:
Do you have a question?
Patricia says:
Yes, Can you tell me at what temperature the hot fudge topping dispenser holds the sauce?
Patricia says:
I am looking for something to use with Gold Brick topping (chocolate with pecans –it turns hard when spooned over ice cream or anthing chilled) that must be held at 95-100 degrees.
Neil says:
hold on a sec
Neil says:
oh i see
Neil says:
i thought you were asking me what temperature the sauce should be kept at
Neil says:
give me a second and I’ll find out what the range is
Patricia says:
that’s what I need to know
Neil says:
wow..
Neil says:
can’t seem to find such simple information
Neil says:
can you give me your email address and I’ll find the spec sheet and shoot you an email?
Neil says:
ill get it out to you shortly
Patricia says:
that’s what I was just getting ready to type thanks, this has been my first on-line chat
Neil says:
chat works pretty good doesn’t it:-)
Neil says:
I’ll get the spec sheet out to you shortly.
Neil says:
thanks
Patricia says:
yes, thanks….looking forward to receiving that temperature range via e-mail. good bye

Please wait. An operator will be with you shortly.
Neil says:
Hello Brit. My name is Neil
Neil says:
can i help you?
Brit says:
Neil, I believe we have emailed before and spoken about the 12H ice cream dipping freex=zer
Brit says:
freezer
Neil says:
ok
Neil says:
still have questions?
Brit says:
i can not locate the email with the price of that 12H and would I still be eligible for the $300 off?
Neil says:
yes
Neil says:
i’ll still do the deal with you
Neil says:
after discounts
Neil says:
the SP 12H is $2499
Neil says:
if you want gelato racking its $2649
Neil says:
those prices include shipping
Brit says:
and if this freezer was left outside would it it be durable in the rain?
Neil says:
it can handle rain
Brit says:
just want the ice cream….we changed our mind about gelato =)
Neil says:
but I would do my best to dry it off and try and protect it
Neil says:
at the very least see if you can buy a tarp for it
Neil says:
i can’t guarantee that it won’t rust over time
Neil says:
if it keeps getting wet
Neil says:
but I don’t think it will affect it mechanically
Brit says:
exactly what we were thinking…i got ya…also would it be durabel in the sun ?
Neil says:
while in the sun
Neil says:
you will have to dial it down as cold as it will go
Neil says:
the thermostat i mean
Brit says:
right i understand
Neil says:
ideally you have some sort of shade cover
Neil says:
keep it out of direct sunlight
Brit says:
ike an umbrella of some sorts
Brit says:
like*
Neil says:
exactly
Neil says:
or even better
Neil says:
a tent type thing
Neil says:
with four poles
Brit says:
right
Brit says:
ok thank you for your help….we are clearing the space and as soon as that is set I will email you to make the order. i need my husbands business credit card and dont have it on me.

Please wait. An operator will be with you shortly.
Neil says:
Hello Daniel. My name is Neil. How can I help you?
Daniel says:
I’m trying to order your cart vending business guide book but the check out feature on your site is not working
Neil says:
ok
Neil says:
today’s your lucky day
Neil says:
I’ll give you the upload page for free
Neil says:
hold on a second
Neil says:
download page for free
Neil says:
hold on
Daniel says:
ok’
Please wait. An operator will be with you shortly.

Neil says:
Hi Kelly Harris. Neil Williams here. How can I help you today?
Kelly Harris says:
Neil,
Kelly Harris says:
I met you at Steve Thompsons in June. I am looking for a Batch freezer and Blast freezer. What do you have?
Neil says:
I don’t have batch freezers – Steve sells those direct
Neil says:
I can sell you a blast freezer
Neil says:
about $5600 for a one door, or $7200 for a two door
Neil says:
shipping with lift gate service is included in those prices
Kelly Harris says:
Are they new?
Neil says:
brand new
Kelly Harris says:
do you like carpigiani batch freezers. There are a few of them locally that I can get….not sure which is better????
Neil says:
I don’t have anything negative to say about carpigiani
Neil says:
if you can get a good deal on one
Neil says:
I wouldn’t tell you not to go for it.
Neil says:
I do think the Emery Thompson is a little bit better, but again
Neil says:
if you can find a great deal on a used one, like from an old cold stone creamery
Neil says:
that might be the way to go.
Kelly Harris says:
ithought I should start out with either a used Thompson machine or Carpigiani batch freezer. I was also looking for a used blast freezer….but haven’t been able to find one. If our plan works, then we would buy new to continue the growth……
Neil says:
sounds good Kelly
Kelly Harris says:
How much Ice cream/gelato will a blast freezer hold for a one door vs a two door
Neil says:
I’ll keep my eyes open for a used one
Neil says:
in 3 gallon tubs
Kelly Harris says:
thanks Neil….have a good night
Neil says:
the 2 door holds 43 tubs
Neil says:
the one door holds 20 tubs
Neil says:
not really sure about 5 liter pans
Neil says:
you have a great night too.
Kelly Harris says:
we would probably used the two door. we are making ice cream for 21 outlets….
Neil says:
WOW!
Neil says:
that sounds like a lot
Neil says:
let me know when you’re ready
Neil says:
thanks,
Neil says:
neil
Kelly Harris says:
I hope it is a lot!!!

Please wait. An operator will be with you shortly.
Neil says:
Hello brad freeman. My name is Neil. Can you hold on for about 5 minutes?
brad freeman says:
sure i guess
Neil says:
ok
brad freeman says:
alright neil. i wanna know if i can put those automatic thermostat controls on a dipping freezer
Neil says:
you mean swap out the thermostat that is in the freezer to begin with?
Neil says:
our dipping cabinets already have thermostats
brad freeman says:
i want to be able to tell my freezers to stay at 0 or 5 degrees or whatever temp, not a power of 2 or 6
Neil says:
i see, so you mean put in a digital thermostat?
brad freeman says:
yep, but it also control the temp, not one that just tells me it is too warm or cold, and i have to go adjust the power
Neil says:
in theory, you should be able to set a digital thermostat to, lets say, zero
Neil says:
and then wait for it to get there
Neil says:
the compressor will turn on and off on its way there
Neil says:
but it needs time to find the temp you set it a
Neil says:
usually takes about 24 hours
Neil says:
to get there
Neil says:
any thermostat, digital or dial
Neil says:
works this way
brad freeman says:
is the thermostat accurate, or is it giving me the temp of my wall, which has very little to do with my product (might be having that problem now)
Neil says:
that could be the problem
Neil says:
the temp of the wall
Neil says:
is your ice cream too soft?
brad freeman says:
it is wierd, some flavors are soft, some hard, but mainly i don’t have control over it the way i want. i don’t know what is going to happen when i have it out on a 90 degree day
brad freeman says:
i don’t guess i could make a thermostat on a string, that i could hang in the middle of the freezer?
Neil says:
you are talking about a temperature gauge
Neil says:
a temperature gauge is different from a thermostat
Neil says:
the thermostat goes inside the machine, and controls when the compressor starts and stops
Neil says:
the temperature gauge just gives you the temperature inside the freezer
Neil says:
here’s an idea
brad freeman says:
right, control the machine, but get the temp from the right area
Neil says:
i see
Neil says:
ok, here’s my thought
Neil says:
that might or might not help
Neil says:
flavors in the corners are always going to be harder
Neil says:
because they are up against 2 walls
Neil says:
chocolate flavors are traditionally harder
brad freeman says:
yep, like a freakin rock
brad freeman says:
i jsut set that out on the counter
Neil says:
ok
Neil says:
put those super hard flavors in the middle of the cabinet
Neil says:
and those that you’ve identified as softer flavors
Neil says:
put them in the corners.
Neil says:
you can rotate as needed
Neil says:
this won’t solve all your problems, but it will help some
brad freeman says:
moving on to a different topic.
Neil says:
ok
brad freeman says:
my health department won’t let me dip ice cream from a cart. i have to be in a stearilized trailer. how are others doing it?
Neil says:
some states simply won’t let you do dairy products outdoors
Neil says:
what state are you in?
brad freeman says:
tn, i do, it is just a major major pain
Neil says:
i see
Neil says:
the health dept can be a challenge.
brad freeman says:
i am going to bust my butt today to set up a commisary, at a potential store front location, so i can have the mobile food vender permit to serve at teh farmers market
brad freeman says:
and get water tanks installed on my trailer.
brad freeman says:
….but i can hand out prepackaged stuff from an exposed cart, so 1. have you ever heard of that before, 2. is that a good choice or a can of worms i don’t even want to mess with
Neil says:
you mean is pre packaged a problem?
brad freeman says:
yea, like having a commercial kitchen or certifications
Neil says:
pre packaged ice cream bars is easy
Neil says:
should not be a problem at all.
brad freeman says:
oh no, i mean prepacking my own stuff
Neil says:
ahh
Neil says:
i see
Neil says:
now
brad freeman says:
i am too high class for pos dove bars
Neil says:
haha!
brad freeman says:
jk
brad freeman says:
i hate those guys, and italian ice
Neil says:
i hear you
Neil says:
i wish i could tell you what the right thing to do it
Neil says:
is
Neil says:
but i have a feeling you already know
Neil says:
its a pain in the ass to go through all of this
brad freeman says:
i HOPE there is someone that know more about this than me
Neil says:
but i think if you do it, and you make a good product
Neil says:
it will be worth it
brad freeman says:
it is like the only one that knows anything, if at all, big if, is the inspectors
Neil says:
unfortunately, that’s true
brad freeman says:
oh, people love my shit
Neil says:
they control
Neil says:
and determine everything
Neil says:
down to the county
Neil says:
and in many cases the individual inspectors
Neil says:
have their own interpretation
Neil says:
so its tough
brad freeman says:
i should have just done kettle corn
Neil says:
ha
Neil says:
yup
Neil says:
but they’d probably mess with you for that too
brad freeman says:
oh no, that is uncontroled, you could have rat shit in that and he can’t do anythign
brad freeman says:
he said so
Neil says:
haha!
Neil says:
maybe rat shit will add flavor
brad freeman says:
do you have a used ice cream shop to move
Neil says:
not right now
Neil says:
http://www.turnkeyparlor.com/new_page_30.htm
Neil says:
just some italian ice stuff as a package here:http://www.turnkeyparlor.com/new_page_30.htm
brad freeman says:
how bout a used batch freezer
brad freeman says:
blast, tempering, storage, and some of those digy therms
Neil says:
I have some stuff I’m sourcing, but won’t know the details until Saturday.
Neil says:
Check with me next week if you can
brad freeman says:
what is sourcing
Neil says:
“getting”
Neil says:
i work with a guy here in NC that has access to cold stone creamery’s, etc. that have closed
Neil says:
and he refurbishes the stuff before we sell it.
brad freeman says:
how much are one of the digital thermostats. and chan i install one of those, or does it require flushing and stuff
brad freeman says:
can*
Neil says:
brad
Neil says:
sorry
Neil says:
i don’t carry digital thermostats
brad freeman says:
ebay? …….i have know idea
Neil says:
possibly
Neil says:
don’t think you have to flush anything.
Neil says:
might be an easy swap of some wiring

The chat session has timed out


Turnkey Parlor Help Chat Transcripts 2011



Check out our chat transcripts with Turnkey Parlor customers! We are always ready and available to help at Turnkey Parlor!

Please wait. An operator will be with you shortly.
Neil says:
Hi Chris. Neil Williams here. How can I help you today?
Chris says:
Looking to purchase a ice cream dipping cabinet. I just watched the video on the 8-can dipper. How much are these going for?
Neil says:
normally $1849
Neil says:
right now only $1749
Neil says:
and free shipping
Neil says:
all 48 states
Chris says:
ok and how long is that price available
Neil says:
at least 30 days
Chris says:
that works
Neil says:
includes the can holders for 3 gallon tubs
Neil says:
the SP 12H is normally $2749
Neil says:
now $2499 with free shipping
Chris says:
ok I am looking to open up in a few months in arizona
Neil says:
ok
Chris says:
which one is that
Chris says:
12 can?
Neil says:
that is the 12 flavor unit
Neil says:
yup
Chris says:
nice..
Neil says:
includes can holders and free shipping in the $2499
Chris says:
Okay what i am doin is writing all this down
Neil says:
you can always order it when ready, and ask me not to ship it until X date
Chris says:
i like the can holders, keeps thinkgs clean and organized
Neil says:
yea, the can holders are a nice feature
Neil says:
and they can be expensive, so keep that in mind when shopping around
Neil says:
make sure you are comparing apples to apples
Chris says:
ok neil and there is a maitenece package?warranty?
Neil says:
some sites don’t include the can holders – or shipping
Neil says:
800 number on all cabinets, nationwide service network
Neil says:
5 years on compressor
Neil says:
1 year parts, 90 days labor
Neil says:
i can email you a transcript of this chat if you want
Chris says:
yes please, ccheney805@gmail.com
Neil says:
ok, will do
Chris says:
you guys sell waffle makers?
Neil says:
yes
Chris says:
how much they going for?
Chris says:
like 8″
Neil says:
see the package deal
Neil says:
http://www.turnkeyparlor.com/waffle_cones.htm
Neil says:
http://www.turnkeyparlor.com/waffle_cones.htm
Neil says:
7″
Chris says:
i see
Chris says:
i like the package deal
Chris says:
would need the waffle iron too
Chris says:
i am liking your website..
Neil says:
cool thanks
Neil says:
i’ll follow up with the transcript, as well as an email with other details and stuff for you to consider.
Neil says:
any other questions?
Chris says:
not at the moment i wanna thank you for the help
Chris says:
:)
Neil says:
thank you. talk to you soon. bye
Chris says:
have a great day

Please wait. An operator will be with you shortly.
Carolyn says:
Need your fax #?
Neil says:
Hi Carolyn. Neil Williams here. How can I help you today?
Neil says:
877-632-2210 (fax)
Carolyn says:
Please check item # clt-6 for Qty 1 we are ready to purchase
Neil says:
ok
Neil says:
clt-6 with refrigeration, correct?
Carolyn says:
It was $2,490 on your site
Neil says:
correct
Neil says:
ok
Neil says:
will you be paying with credit card or by check?
Carolyn says:
probably credit card not sure,,,I’m not the buyer
Neil says:
ok, checking lead time.
Carolyn says:
Deb will be sending over a PO shortly
Neil says:
i can call you in a few with the answer, or email you. might take me a few minutes
Neil says:
the answer as far as how quick it can ship i mean
Neil says:
i’ll be looking out for the po via fax
Carolyn says:
Thanks..Carolyn
Neil says:
ok
Neil says:
thank you!

Please wait. An operator will be with you shortly.
Neil says:
Hi Chris. Neil Williams here. How can I help you today?
Chris says:
Looking to purchase a ice cream dipping cabinet. I just watched the video on the 8-can dipper. How much are these going for?
Neil says:
normally $1849
Neil says:
right now only $1749
Neil says:
and free shipping
Neil says:
all 48 states
Chris says:
ok and how long is that price available
Neil says:
at least 30 days
Chris says:
that works
Neil says:
includes the can holders for 3 gallon tubs
Neil says:
the SP 12H is normally $2749
Neil says:
now $2499 with free shipping
Chris says:
ok I am looking to open up in a few months in arizona
Neil says:
ok
Chris says:
which one is that
Chris says:
12 can?
Neil says:
that is the 12 flavor unit
Neil says:
yup
Chris says:
nice..
Neil says:
includes can holders and free shipping in the $2499
Chris says:
Okay what i am doin is writing all this down
Neil says:
you can always order it when ready, and ask me not to ship it until X date
Chris says:
i like the can holders, keeps thinkgs clean and organized
Neil says:
yea, the can holders are a nice feature
Neil says:
and they can be expensive, so keep that in mind when shopping around
Neil says:
make sure you are comparing apples to apples
Chris says:
ok neil and there is a maitenece package?warranty?
Neil says:
some sites don’t include the can holders – or shipping
Neil says:
800 number on all cabinets, nationwide service network
Neil says:
5 years on compressor
Neil says:
1 year parts, 90 days labor
Neil says:
i can email you a transcript of this chat if you want
Chris says:
yes please, ccheney805@gmail.com
Neil says:
ok, will do
Chris says:
you guys sell waffle makers?
Neil says:
yes
Chris says:
how much they going for?
Chris says:
like 8″
Neil says:
see the package deal
Neil says:
http://www.turnkeyparlor.com/waffle_cones.htm
Neil says:
http://www.turnkeyparlor.com/waffle_cones.htm
Neil says:
7″
Chris says:
i see
Chris says:
i like the package deal
Chris says:
would need the waffle iron too
Chris says:
i am liking your website..
Neil says:
cool thanks
Neil says:
i’ll follow up with the transcript, as well as an email with other details and stuff for you to consider.
Neil says:
any other questions?
Chris says:
not at the moment i wanna thank you for the help
Chris says:
:)
Neil says:
thank you. talk to you soon. bye
Chris says:
have a great day

Please wait. An operator will be with you shortly.

One moment please…
Neil says:
Hi Jennifer. Neil Williams here. How can I help you today?
Jennifer says:
Hi I am looking at the Two Flavor Twin Twist Flavor Counter-top, Soft Serve Frozen Yogurt Machine, Gravity Freezer E131 or F131. Can you provide me a quote for this item?
Neil says:
hello?
Jennifer says:
Hi I am looking at the Two Flavor Twin Twist Flavor Counter-top, Soft Serve Frozen Yogurt Machine, Gravity Freezer E131 or F131. Can you provide me a quote for this item?

Please wait. An operator will be with you shortly.
Neil says:
Hi jose. Neil Williams here. How can I help you today?
jose says:
hello neil . well this is my ? my boss is interested in purchesing an eight flavor model i believe is the tkpedc-8 the price that was given to her is 1749. is that the amount she’s to wrie on the check?
Neil says:
yes
Neil says:
if you give me your email address, I’ll email you directions on how to pay with check
jose says:
ok how safe is it to buy by this means?
Neil says:
i would send the check overnight, just so that it doesn’t get lost
Neil says:
if you mail the check overnight, i will deduct $20
Neil says:
so it would be $1729 total
jose says:
and about the shipping .is it free i mean included in the 1729?
Neil says:
shipping is free within the US
jose says:
yes we are in yuma az
Neil says:
ok
Neil says:
perfect then
jose says:
give me a second
Neil says:
i can give you the directions now if you want
Neil says:
Mail the check for $1749 to:
Neil says:
sorry, $1729
jose says:
go right ahead
Neil says:
overnight to
Neil says:
Make check payable to Keyword Farm, LLC
Neil says:
attn: Neil Williams
Neil says:
6309 Zumirez Dr, Malibu, CA 90265 (this is our CA office)
Neil says:
Make sure you include a paper with the check that says:
Neil says:
for TKPEDC-8 ice cream dipping cabinet
Neil says:
and has the shipping address, your email address and 2 telephone #’s for shipping purposes
jose says:
yes .
jose says:
i was talking to my boss
Neil says:
ok
jose says:
and the ?S she was more concerned with is the mailing of the che and the secureness
jose says:
and this shipping will take aprox ?
Neil says:
this is why I ask that you mail the check overnight with tracking
Neil says:
that way it is more secure
jose says:
cool
Neil says:
if it is a personal or business check, i need to wait for it to clear, then it will ship
Neil says:
if it is a bank cashiers check
Neil says:
it will ship the day after we receive
Neil says:
and then arrive about 3-5 days later
Neil says:
we will email you a tracking # once it ships
jose says:
ok exelent
jose says:
i will be sending you the check today with hall the info youve requested
Neil says:
perfect
Neil says:
I’ll confirm when I receive
jose says:
thank you for your time okys
Neil says:
thank you too. Saludos!

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Neil says:
Hi Linda. Neil Williams here. How can I help you today?
Linda says:
Hi neil well the health dept shot me down on the push cart
Linda says:
what about dipping cabinet for a step van
Neil says:
wow
Neil says:
harsh
Linda says:
do you have anything used
Neil says:
no, nothing used right now
Neil says:
how many tubs do you want to scoop?
Linda says:
what would the price be in something that would work in a van
Linda says:
I think 6 maybe
Neil says:
are we talking italian ice?
Neil says:
can’t remember
Linda says:
yes and maybe prepacked ice cream
Linda says:
do I need a generator or would a cold plate unit be what I need
Neil says:
you still there
Neil says:
sorry about that
Linda says:
yeap
Neil says:
you would need a generator
Neil says:
a cold plate freezer would work if you have a way to plug it in at night
Neil says:
to charge the plates
Linda says:
I’m starting all over again
Neil says:
ok
Linda says:
I’m looking for a step van that I could convert over
Neil says:
got it.
Neil says:
i think that is a good first step, then once you have an idea of what you would be buying, you can start thinking of how to outfit it
Linda says:
not sure what would work best
Linda says:
how much would a nelson cold plate run
Neil says:
about $3k
Neil says:
or more depending on size
Linda says:
o do you ever get used one
Neil says:
very rarely, but if you are on our used equipment update list, you’ll get an email
Linda says:
I think I am
Neil says:
cook
Neil says:
cool
Linda says:
finger going to fast
Neil says:
ha
Neil says:
yes
Linda says:
do you have any idea on what step van model is the best

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One moment please…
Neil says:
Hi Ben. Neil Williams here. How can I help you today?
Ben says:
Hi, I’m planning to start a frozen chocolate-covered banana stand. I’ve been looking at the different options I may have and it seems the BD4-CE-00 or -01 is my best bet. What do you reccomend?
Ben says:
?
Neil says:
sorry Ben..spaced out…getting late:-)
Ben says:
No problem
Neil says:
that is an excellent choice.
Neil says:
will you have access to power or will you need cold plates?
Ben says:
I will need cold plates. Are the carts made just for icecream or will it work okay?
Neil says:
it will work just fine
Neil says:
it will hold zero or below if you need the plates to do so.
Neil says:
too cold is not an issue for the bananas, correct?
Ben says:
Awesome, do you know anything about having it on a trailer?
Ben says:
That is correct
Neil says:
let me get you the link to harbor freight and the trailers we recommend
Neil says:
hold on
Ben says:
That would be great, thanks
Neil says:
or would you prefer that I follow up with an email detailing the specs, etc with links, etc
Neil says:
that’s probably better
Neil says:
what is your email address
Ben says:
bendzurik@aol.com
Neil says:
ok
Ben says:
I appreciate all of your help
Neil says:
i’ll shoot you an email tonight, and then give me a buzz or a chat with your questions once you digest the info
Neil says:
what is your zip code for shipping purposes, so I can give you a full quote?
Ben says:
Sounds great, I will be talking with you later. Zip is 55391
Neil says:
got it. thanks. talk to you soon.
Ben says:
Thanks, will do

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Neil says:
Hi matt. Neil Williams here. How can I help you today?

matt says:
Hi, I have question about the sp 12 K dipping cabinet

Neil says:
ok
Neil says:

the 12G or the 12H?
matt says:
12H i think, which way do you turn the knob to raise the temp
Neil says:
hold on a sec
Neil says:
let me double check to make sure i give you the right info
Neil says:
matt
matt says:
yeah
Neil says:
should be clock wise to make it colder
Neil says:
when you look at the tstat
Neil says:
does it have the little snow flakes on the unit?
Neil says:
and numbers?
matt says:
so the higher the number the colder.those are snow flakes?
Neil says:
:-)
Neil says:
ya…snowflakes
matt says:
what is the temp range
Neil says:
-9 to plus 7
Neil says:
1 being plus 7
Neil says:
7 being -9
Neil says:
and four theoretically around +1
matt says:
is +5 ideal scooping temp
Neil says:
hard to say what is ideal because all products are a little different
Neil says:
i would start with the setting around 3 or 4 and then see how the product reacts. Each time you change the setting, you have to wait 24 hours at least, to see the effect it has on the product
matt says:
thanks for the help
Neil says:
no problem. thanks for your business.

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Neil says:
Hi Linda. Neil Williams here. How can I help you today?
Linda says:
containers do you think that the plastic are better than the cardboards.
Linda says:
sorry italian ice sorry
Neil says:
they probably do keep the product in better condition, at least a little more protected I would think
Linda says:
What do you think about Little Jimmy’s products I think they are the only one that put the products in it ?
Neil says:
they use cardboard. 3 and 5 gallon. the 5 gallon are a pain because they are too big to fit in a lot of freezers
Neil says:
the product does not taste as good as Via Veneto
Linda says:
What do you think about using the paper cups like little jimmys
Neil says:
that is fine. i don’t have a real opinion between paper cups or the squeeze cups or cardboard cups. not really sure which way to go with that. one of the suppliers you choose like via veneto could hel pyou there
Linda says:
thanks again for your time and answer
Neil says:
no problem at all
Neil says:
have a good day
Linda says:
you too
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Neil says:

Hi Jessica. Neil Williams here. How can I help you today?
Jessica says:
Hi there.. i was curious if your company ships ice cream dipping cabinets to canada
Neil says:
We do
Jessica says:
i emailed a few days ago for a quote but didnt get a response yet
Neil says:
oh sorry about that
Jessica says:
do you know how i would go about getting a quote
Neil says:
yes
Neil says:
give me your email address and let me look up your email
Neil says:
i’ll give you the quote right now
Neil says:
ok, give me a few minutes
Jessica says:
thanks
Neil says:
i can’t seem to find your request
Neil says:
are you looking at the package deal?
Neil says:
one thing I’ll tell you right off the bat
Neil says:
the TKPEDC-8 model won’t work well with the Canadian tubs
Jessica says:
well, i wanted a quote on 2 different sizes, but maybe you can just give me one on the 8 tubs freezer
Neil says:
i will have to quote you our SP models
Jessica says:
oh, why is that?
Neil says:
these work much better with the Canadian plastic tubs
Neil says:
the Canadian tubs are too tall
Neil says:
and they don’t fit right in the TKP models
Jessica says:
well then we dont want that :)
Neil says:
Do you want me to quote you the SP 12H and the SP8H or were you looking at a 4?
Neil says:
yup:-)
Jessica says:
how about just the 8.. a price of the machine and shipping quote
Neil says:
check your email to see if you just got one from me, I just want to confirm
Neil says:
that i have the correct email address
Jessica says:
also i was thinking about a soft serve ice cream that does the twist, something that maybe the product doesnt have to be dumped every night, and possibly a counter top
Jessica says:
k 1 min
Neil says:
what is your postal code
Jessica says:
L9Z1T5
Neil says:
ok
Neil says:
I’ll email you a quote with specs and more info in a few minutes
Jessica says:
lip
Jessica says:
oops
Jessica says:
sorry
Jessica says:
thanks
Jessica says:
got it!
Neil says:
soft serve machines are expensive – a twin flavor with a twist is about $13,000 US
Neil says:
I normally recommend that people stay away from soft serve
Neil says:
unless you really, really know you want to get into that business
Jessica says:
yeah i’ve heard they are a nightmare, but trying to compete with a competition store, so it was a thought
Neil says:
makes sense
Jessica says:
do you have reconditioned machines.. or would you not recommend that for soft serve machines?
Neil says:
i can shoot you a quote for a soft serve machine too
Neil says:
i would stay away from buying reconditioned online
Neil says:
maybe if you see a machine locally that you can see that it works well
Neil says:
then you might go for it, but not used online
Jessica says:
ok will do! thanks!
Jessica says:
do you sell waffle makers?
Neil says:
yes, we do. I’ll shoot you a link to that pricing along with the quote
Neil says:
look out for it in a few minutes
Neil says:
thanks!
Jessica says:
great! thank you!
Jessica says:
got the email! thanks.. another question tho.. do you know how much duty would be on top of these prices

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Neil says:
Hi Linda. Neil Williams here. How can I help you today?
Linda says:
I’m looking for a Italian Ice push cart? I watch you and Steve Thompson
Neil says:
cool
Linda says:
on the web cam
Neil says:
are you already making your ice
Neil says:
or will you be buying from a distributor?
Linda says:
No looking to start
Neil says:
i see
Neil says:
what is your email address?
Linda says:
I found two used emery thompson a cb2 and a cb350 but I did know if it would be better to buy from a distributo
Neil says:
i would say its better to start by buying from someone else
Neil says:
this way you get a feel for the business
Linda says:
do you have any good used push cart
Neil says:
don’t have anything used
Neil says:
but I will send you an email in a minute with some affordable options
Linda says:
what distributor do you recommend
Neil says:
hold on
Neil says:
let me look into it. you are in kansas, correct?
Linda says:
Yes
Neil says:
Tough to find suppliers in Kansas
Neil says:
you might have to search locally to see if anyone is making it
Neil says:
or, import pallet quantities and rent cold storage space.
Neil says:
or make it on your own like the initial plan.
Linda says:
what about the bigger company?
Neil says:
Via Veneto is a good product
Neil says:
and they will ship to you. you just have to have a way to store it
Neil says:
then maybe you can become a distributor in your area
Linda says:
I looked at there site I like the square tubs
Neil says:
yup
Neil says:
they are a good company
Neil says:
give them a call and talk to Jim. real good guy
Neil says:
i think you are better off starting by buying from them,
Neil says:
getting a good feel for your market, then graduate to making your own
Neil says:
a lot of people do it that way
Linda says:
so you feel it better to start by buying instead of investing in a batch machine
Neil says:
i think so
Neil says:
just because it gives you less stuff to buy at first
Neil says:
keeping your investment lower
Neil says:
and then you can “prove” the business
Linda says:
what push cart would be the best in the midwest Kansas. Do you think I need a cold plate?
Neil says:
if you are going to do the via veneto, i think you should go with a cold plate cart,
Neil says:
either the BD4-CE-00, or a BD6-CE-00
Neil says:
I will send you another email with the details on these.
Linda says:
what about the one you talked about at steve that has the removable plates
Neil says:
i sent you 2 emails, with both options for you to consider.
Linda says:
you like the nelson the best
Neil says:
yes
Neil says:
anything else out there is inferior
Neil says:
and I sell Nelson at the lowest prices, even lower than Nelson direct
Linda says:
you had a used one on your site do you still have that one
Neil says:
no sorry
Linda says:
Ok how often do you get used ones
Neil says:
rarely. they are very hard to find, especially at this time of the year
Linda says:
have you sold any cart to anyone in kansas?
Neil says:
not sure
Neil says:
will have to look into it. will send you an email if i can find a customer in KS
Linda says:
I’m still waiting to hear back from the health dept.
Linda says:
don’t know if I could sneak by the health dept for awhile I’m planning to do fundraising and summer ball
Linda says:
What about the unit you was talking about that has the removable cold plate
Neil says:
i just sent you 2 emails
Neil says:
with all the information on both the units with the removable cold plates and the ones with the built in cold plates.
Linda says:
ok I will check them over I did see anything about the removable plate I will look again
Neil says:
ok.
Linda says:
what flavors would you start with?
Neil says:
one of them should have some pictures of the removeable cold plates
Neil says:
not sure about flavors, the via vento guy could tell you the top 4-6
Linda says:
Ok I will call Jim and ask him
Neil says:
ok
Neil says:
once you go through the emails, feel free to contact me with questions
Neil says:
thanks!
Linda says:
Thanks for all the info I will look them all over and get back with you. When is a good time to call you
Neil says:
anytime
Neil says:
after 10am eastern
Linda says:
ok thanks again for your time
Neil says:
Thanks!

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One moment please…
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Neil says:
Hi Loris Nathoo. Neil Williams here. How can I help you today?
Loris Nathoo says:
Good afternoon Neil
Loris Nathoo says:
I live in Guyana
Neil says:
ok
Loris Nathoo says:
and I am in the final stages of planning an opening of an ice cream parlour and cafe
Neil says:
ok
Loris Nathoo says:
I am interested in the following list of equipment
Loris Nathoo says:
8 can illuminated dipping cabinet
Neil says:
ok
Loris Nathoo says:
4 can dipper unit
Neil says:
what kind of batch freezer are you using? are you using plastic tubs, or gelato pans?
Loris Nathoo says:
upright pie and freezer display unit
Loris Nathoo says:
plastic tubs
Neil says:
ok
Loris Nathoo says:
is there a number that i can call you on
Neil says:
3 gallon?
Loris Nathoo says:
it may be a quicker means of us communicating?
Neil says:
ok
Loris Nathoo says:
5 US gallons
Neil says:
424-644-0504
Loris Nathoo says:
Ok I will call now
Neil says:
what are the dimensions of the plastic tubs?
Neil says:
Loris
Neil says:
please try me in about 15 minutes
Neil says:
i’m on the line right now
Loris Nathoo says:
ok . . . I just tried and got a fax tone
Loris Nathoo says:
ok – let me give you the full list of equipment and then I will call
Loris Nathoo says:
Single door reach in freezer
Loris Nathoo says:
Automatic Coffee maker
Loris Nathoo says:
I am not sure if you only deal with the Ice cream equipment
Loris Nathoo says:
so I wouldnt send the list of the other items I need
Loris Nathoo says:
I would be interested in knowing whether you could arrange shipments CIF Georgetown Guyana South America

Neil says:
hold on
Neil says:

sorry about that
Neil says:
i have a person on the line that i’m having trouble finishing up with:-)
Neil says:
we would ship to a freight forwarder, but you would be responsible for arranging shipping to Georgetown
Loris Nathoo says:
Ok thats fine
Loris Nathoo says:
Tell me when its a good time to call
Neil says:
can you send me an email with the list? sales@turnkeyparlor.com
Neil says:
what type of power is used there? 220V?
Loris Nathoo says:
110 and 220
Loris Nathoo says:
I will need 110 Volts initially
Neil says:
good
Neil says:
thats easier
Loris Nathoo says:
I am going to get the size of the tubs by this afternoon and e-mail you that
Neil says:
sounds like a plan
Loris Nathoo says:
Scroll up and you will see the list of the other equipment I typed earlier

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Neil says:
Hi Linda. Neil Williams here. How can I help you today?
Linda says:
the push cart NR with removable cold plates what size of cart is it. You mentioned it on the web at steve’s the cost was $1890
Neil says:
the CLT-4 NR pacakge is $1890. that includes shipping, umbrella, 2 cold plates
Linda says:
thanks will it fit the tubs from Via Veneto
Linda says:
do you think going with the removable cold plate is a bad idea or should I spend the extra and go with the one I need to plug in
Neil says:
you can get 4 tubs in there
Neil says:
but not 8, because the tubs will be too tall
Neil says:
you can put the plates on the bottom of the cart, then the tubs
Neil says:
so you should be able to scoop 4 flavors
Neil says:
you are better off going with the plug in cart
Neil says:
and spending the extra money
Neil says:
this way, if you have power, you can rest more comfortable and not worry about the plates, etc.
Neil says:
so you can use it both ways.
Linda says:
what do you think about Famous Italian ice company
Neil says:
if you go with the plug in cart, i would suggest the clt-6
Neil says:
little bit bigger, more space inside
Neil says:
famous is good
Neil says:
don’t know too much about them,
Neil says:
but haven’t heard anything bad.
Linda says:
famous or via veneto
Linda says:
the clt-6 I have to stay plugged in all the time?

Neil says:
yes
Neil says:

but you can also unplug it and use it with the cold plates like the non refrig
Linda says:
O ok Just trying to see the best way to go for the money.
Neil says:
if i had to pick one, id go with via veneto
Linda says:
that’s what I wanted to hear
Linda says:
do you have the any other stuff that I need to get started other than the ice
Neil says:
no, sorry, just the equipment
Linda says:
no cups or scoop
Neil says:
scoops are easy to get at target or walmart
Neil says:
not really sure where to get cups, but the via veneto guys i’m sure can help you source that stuff
Linda says:
do you feel the italian ice is a good business
Linda says:
would I be able to sell prepacked ice cream along with the italian ice
Neil says:
i think its a very good business
Neil says:
you won’t be able to sell both at the same time, because the ice cream needs a much lower temp.
Neil says:
you can do one or the other.
Neil says:
at different times
Linda says:
why I ask about the business I live in a small rural town of about 1500 but I live 20 to 30 min from towns of about 10,000 to 15,000 I want to do fundraiser, summer ball, and fairs
Neil says:
i think you will do well with it, especially since you will have little competition
Linda says:
Italian ice is new in this area
Linda says:
thanks again for your time neil
Neil says:
no problem at all. good luck moving everything forward!
Linda says:
I will need the luck
Neil says:
you’ll be fine if you have the energy and drive to do it.
Linda says:
I have the drive that for sure, I have two kids that nickel and dimes us. But that FREE help

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One moment please…
Neil says:
Hi Phil. Neil Williams here. How can I help you today?
Phil says:
Do you offer a “Package Deal” with a 12 flavor dipping cabinet?
Neil says:
yes
Phil says:
Do you have a breakdown of what it includes? and the cost? or will you email me a quote?
Neil says:
email sounds good
Neil says:
what is it and I’ll get that to you in a bit
Phil says:
Thanks…send to my email, one more thing…do you have any suggestions for someone to carry say 12 toppings? We are a candy and nut store too and will have a lot of toppings from which to choose but challenged by a proper way to have them as toppings handy to the ice cream cabinet?
Neil says:
hold on one second, sorry
Phil says:
no problem
Neil says:
we have the 4 compartment topping rails that sit on a counter
Neil says:
but these might be overkill for what you need
Neil says:
they include the ice packs
Neil says:
for refrigerated toppings
Neil says:
you might be best off with basic acrylic candy dispensers
Neil says:
and put these on a counter behind the cabinet, or to the side of the cabinet
Phil says:
Ok thanks…please send me the package quote when you have a minute…I like the acrylic idea
Neil says:
will do. thanks!

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Neil says:
Hi charles abbott. Neil Williams here. How can I help you today?
charles abbott says:
I neeed to know how much domestic water will be used for a 8-10 gallon dipping machine (water cooled) ?
Neil says:
charles,
Neil says:
the dipping cabinet will not require water
Neil says:
it is a complete self contained refrigeration system
Neil says:
it is air cooled
Neil says:
I don’t know that any dipping cabinets are water cooled. which are basic freezers that you use to scoop the ice cream
charles abbott says:
I kow that air cooled models are but how about water cooled.
Neil says:
i honestly have never heard of a water cooled dipping cabinet
Neil says:
heard of water cooled soft serve machines
Neil says:
and batch freezers
Neil says:
but never a dipping cabinet.
Neil says:
if they exist, I am ignorant to them
charles abbott says:
Yes there are plenty out their and we have an older one.
Neil says:
i see

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Neil says:

Hi Smita. Neil Williams here. How can I help you today?
Smita says:
Hi, thank you. I’m looking to buy either 1.5 or 3 gallon ice cream tubs
Neil says:
ok
Smita says:
Do you sell those directly to me and what is your turnaround time?
Neil says:
did you see the ropak ones
Smita says:
yes, those will work, I’ve used them before
Neil says:
I could get them out next week
Neil says:
and probably to you by early the following week
Smita says:
I am in Artesia, CA;
Neil says:
need to know your zip, what you want to order and I’ll email you a quote
Smita says:
90701
Neil says:
are you looking for the 1.5 or the 3
Smita says:
Give me quote for both the 1.5 and the 3
Neil says:
1 case?
Smita says:
Yes, one case and the lids too
Neil says:
of
Neil says:
ok
Neil says:
what is your email address?
Smita says:
can you give me an estimated delivery date if I place the order today?
Smita says:
Neil says:
ok
Neil says:
I won’t be able to give you an ETA until Monday morning
Smita says:
oh ok; thats fine
Neil says:
but I know I can get them to you by March 8 or 9, possibly before
Neil says:
I’ll email you a quote in 10 minutes
Smita says:
I just want to make sure that I’ll have the containers ready for packing
Smita says:
ok,
Neil says:
ok
Neil says:
i’ll get the email out and then follow up with a call to see if you want to place the order.
Smita says:
ok sounds great, thank you
Neil says:
thanks!
Smita says:
I will look up the rest of your website to see if I see anything else I need
Neil says:
great.
Smita says:
Ok, then I will wait for the information. Where are you located?
Neil says:
our main office is in North Carolina and we have a sales office in Malibu, CA
Smita says:
Ok, great, thank you.
Smita says:
Are you still there Neil?
Neil says:
yes
Smita says:
I saw some ice cream equipment on your site; we sometimes cater events where we do an ice cream bar with 4 flavors
Smita says:
do you have anything that we can use?
Neil says:
http://turnkeyparlor.com/Ice-Cream-Dipping-Freezer.htm
Neil says:
http://turnkeyparlor.com/Ice-Cream-Dipping-Freezer.htm
Neil says:
you can choose either the 4 flavor back room dipper
Neil says:
or the 4 flavor dipping cabinet with a sneeze guard ($1599)
Smita says:
oh ok, let me check
Neil says:
the 4 flavor back room freezer is $995
Neil says:
both include shipping and there is a video on the $1599 one
Smita says:
I need one that will fit 4 litre pans and also some room for cups spoons etc
Neil says:
hmmm
Neil says:
i have one that will fit 5 liter pans
Smita says:
I signed up for the information, so I can keep looking
Neil says:
ok
Smita says:
we are already making 4 litre pans; so not able to change
Neil says:
will a freezer with 5 liter pan racking work for your ice cream…or no?
Neil says:
i see
Neil says:
I can get you a good Nelson freezer that is racked for 4 liter pans
Neil says:
but those are more expensive
Smita says:
Do you have a picture on your site?
Neil says:
would you want it to be a visual cabinet, where people could see the product?
Smita says:
yes; we use it at weddings or parties
Smita says:
don’t need a sneeze guard
Neil says:
ok
Neil says:
let me see what I can put together for you on that. don’t have a pic on the website for it
Smita says:
ok then, I’ll wait for your email regarding the tubs.
Neil says:
working on it now.
Neil says:
thanks!
Smita says:
ok, thank you

Please wait. An operator will be with you shortly.

Neil says:
Hi Kim. Neil Williams here. How can I help you today?
Kim says:
I am looking for a pushcart for my waterice business. Where are you located?
Neil says:
North Carolina, but the carts ship out of Ohio
Kim says:
Do u have a warehouse in Ohio where I could buy it directly. I have family in Ohio and may be able to pick it up
Neil says:
yes
Neil says:
you can pick up if you want
Kim says:
What is the price of a sturdy cart for italian water ice
Neil says:
We have our CLT-4 NR, which is a great little cart. Stainless steel inside, super strong lid, umbrella bracket, stainless steel lid, locking bar.
Neil says:
$1390 includes free shipping. $1260 if you pick it up in Oak Harbor, OH.
Neil sends the file:
 CLT-4.pdf
Neil sends the file:
 CLT-4.pdf
Neil says:
that is a drawing with dimensions of the unit
Neil says:
holds 8 three gallon tubs
Neil says:
this is a NO REFRIGERATION cart
Neil sends the file:
 CLT specs 2011.pdf
Kim says:
how would the water ice stay frozen
Neil sends the file:
 CLT specs 2011.pdf
Neil says:
you could use dry ice
Neil says:
or, when they are available, which will be in mid march, you could buy removable cold plates,
Neil says:
you will need 2 and they run $100 each
Neil says:
you need to freeze them the night before, then they will hold the ices in good shape the day you are selling
Neil says:
stay tuned for more information on these. We will have a package deal soon. Probably $1890 for the cart, 2 cold plates, umbrella and shipping.
Kim says:
ok is the the reg price or is it a sale price
Neil says:
what is your email address.
Neil says:
I will send you an email
Kim says:
k4toys@yahoo.com…I am very interested so i will look for information from you regarding the cart. Thank you
Neil says:
Ok. Thanks!

The chat session has timed out.

Please wait. An operator will be with you shortly.
Neil says:

Hi kevin. Neil Williams here. How can I help you today?
kevin says:
i was just woundering if you could help me out i am looking to open a dickie dee bike company this summer in Dunnville ontario and i am looking for a dickiedeebike
kevin says:
i was woundering if you could help me out with this i have looked everywhere for one and haven’t found one yet
Neil says:
Sorry, I’m not sure where to get one
kevin says:
ok thank you for your time have a good day
Neil says:
if you give me your email, I’ll ask a few of my contacts if they know where
Neil says:
and then I’ll shoot you an email
kevin says:
ok it is kevinstead2010@hotmail.com
kevin says:
thank you very much
Neil says:
ok
Neil says:
have a good one
kevin says:
how long will it take you to get back to me
Neil says:
hopefully not long
kevin says:
ok i will keep checking me email thanks
Neil says:
if you don’t hear back from me today, i probably can’t helpyou
kevin says:
have a good day
kevin says:
where are you from

Please wait. An operator will be with you shortly.
Neil says:

Hi Dedee. Neil Williams here. How can I help you today?
Dedee says:
I want have a Gelato Cart business, and have it up and running by Memorial day. I make my own gelato at home, but I’ve never used commercial equipment. I don’t know which would be the best machine for my business.
Neil says:
where will you be selling the product? outside, inside? what venues?
Dedee says:
I will be outside, most likely in a fixed location. I will have a commercial kitchen to use nearby
Dedee says:
It will be outside of a bed and breakfast/Inn and next to a park.
Neil says:
will you have access to power?
Dedee says:
Yes.
Neil says:
Ok
Neil says:
a couple of choices
Neil says:
a CLT-6 with refrigeration cart built by nelson
Neil says:
racked for gelato pans
Neil says:
do you make the gelato and put it in 5 liter pans?
Neil says:
or another type of container?
Dedee says:
Gelato pans would be ideal. My machine at home is for very small batches. I will need to get a bigger machine. I’ve been looking at the Carpigiani, but I’m not sure which model would be the best.
Dedee says:
I watched a video of one of your carts built custom for a woman that had gelato pans.. is that the CLT-6?
Neil says:
hmm
Neil says:
where did you see that video
Dedee says:
On your website.
Neil says:
oh yea
Neil says:
now i remember what you looked at
Neil says:
the molli coolz cart
Neil says:
no, the clt-6 is a much smaller, less expensive cart
Neil says:
that cart in the video goes for about $8k
Neil says:
the CLT-6, with gelato racking and shipping runs about $3k
Neil says:
or, you the unit will not be in direct sunlight, you could opt for the SP 4G or SP 6G
Neil says:
you can see those here
Dedee says:
Ok. Do these carts have a sink attached?
Dedee says:
Or would I need to have a seperate hand wash sink?
Dedee says:
Health departments regulations
Neil says:
give me a call so that we can talk it through
Neil says:
877-817-5716 press option 1
Neil says:
ask for Neil and tell Tish we have talked
Dedee says:
Ok. I’ll take a look at the carts first
Neil says:
cool
Neil says:
here is the link to the dipping cases with small wheels
Neil says:
http://turnkeyparlor.com/gelato_dipping_cabinet.htm
Neil says:
http://turnkeyparlor.com/gelato_dipping_cabinet.htm
Neil says:
the SP models might do the trick maybe if not in direct sunlight

Please wait. An operator will be with you shortly.
Neil says:

Hi Marcella. Neil Williams here. How can I help you today?
Marcella says:
Hi Neil! Do you still have the MB-IHC-27 used blast freezer for sale?
Neil says:
sorry Marcella
Neil says:
for the delay in answering
Neil says:
we do have them available
Neil says:
are you asking about the scratch and dent discounted model?
Marcella says:
Yes…the one on the turn key website.
Neil says:
I do
Neil says:
i mean
Neil says:
i have to double check
Neil says:
the warehouse
Neil says:
where would it ship to?
Marcella says:
Chestertown, MD

Neil says:
ok
Neil says:

what will you be using it for? do you want to call me first to talk about it?
Marcella says:
I maybe would have it shipped to Elkton, Maryland. Not sure…just doing research on equipment to make ice cream and your site came up from Emery Thompson’s site. And yes, I would call and talk about it. I wouldn’t want to buy it without first talking to you.

Neil says:
ok
Neil says:

please give me a call at your convenience
Neil says:
i’m on the other line right now, but should be off in a few minutes

Neil says:
877-817-5716 press option 1
Neil says:

Thanks!
Marcella says:
Thank you!


Turnkey Parlor Chat Transcripts

19 July, 2011

Here are some excerpts from Chats on TurnkeyParlor.com

Please wait. An operator will be with you shortly.
Neil says:
Hello Tea. My name is Neil. Can I help you
Tea says:
Hello Neil. I am looking for a used Italian Ice Cart sort of like a CG 15 EDL ser.# 9814701. My budget is $500. Do you know how much these carts run for?
Neil says:
hold on one minute
Tea says:
Ok.
Neil says:
sorry
Neil says:
hold on one more sec
Tea says:
That’s ok!
Neil says:
Tea, that model you refer to is a used one and has been sold
Neil says:
unfortunately
Neil says:
i don’t have more
Neil says:
the lowest cost item I have is the CLT-4 NR
Neil says:
no refrigeration cart
Neil says:
here’s the link to pictures and the video
Tea says:
Yes…I know but I want one like it-does your company sell them….what is the CLT-4 NR? O-nevermind. Does your company ever get that style in or make them?
Neil says:
http://www.turnkeyparlor.com/nelson.htm
Neil says:
http://www.turnkeyparlor.com/nelson.htm
Neil says:
tea, i can get you a small glass top freezer like that one for under $1,000, probably around $900 – brand new. But if you want to vend outdoors, that’s not the best choice
Tea says:
Yeah…that would be exactly what I am doing…outdoor vending…how much is the one on the link….but is that a good one? What is the best one to vend outdoors with for Italian Ice?
Neil says:
The one in the video would be the lowest cost choice because it doesn’t have refrigeration, but it holds the ice for a solid 3-6 hours
Neil says:
with a little dry ice you could get more time
Neil says:
Cost, brand new, shipping included $1240
Neil says:
holds 8 three gallon tubs
Neil says:
4 on top, 4 on the bottom
Tea says:
Um. I really like the used on I seen….someone advised that I should be able to use a regular chest freezer-is there any truth to that?
Neil says:
I’m sure you can use them and probably to ok. Not ideal though since transporting and vending outside will beat the heck out of a chest freezer fairly quicly
Neil says:
quickly
Neil says:
but i understand being on a budget
Neil says:
check with me next week
Neil says:
i might have a scratch & dent model
Neil says:
like the glass top chest
Neil says:
that i can sell you closer to that $500 budget
Neil says:
doing an inventory of the warehouse next week and have some units that were cosmetically damaged in shipping
Neil says:
still under warranty and new aside from the dings and scratches
Neil says:
call or chat with me next thur or friday
Tea says:
Okay…that will be PERFECT…..will you ship it to Michigan-and would you be able to send me pics-I want an umbrella as well…..if you cant ship I can drive down there to pick it up-what is your direct number?
Tea says:
I am just starting out in this business and did not want to invest too much money-in the event it does not work out-you know?
Neil says:
i hear you loud and clear
Neil says:
the glass slide top will ship from our warhouse in tampa
Neil says:
the umbrella you should buy locally, or I’ll give you some places where you can get it the chepest
Neil says:
cheapest
Neil says:
call me late next week 877-817-5716. you’ll reach me
Tea says:
PERFECT!! I REALLY REALLY APPRECIATE YOUR HELP-YOU’VE BEEN GREAT!
Neil says:
thanks, i just sent you an email so that you have my contact info. thanks and have a great weekend!
Tea says:
Ok…you do the same!

Please wait. An operator will be with you shortly.
Neil says:
Hello Alice. Neil here
Neil says:
have a question?
Neil says:
you were looking for the flip top units, correct?
Neil says:
from TN?
Alice says:
Can you please send me the detail for the dipping cart tome, I’m wanting my partner to see the details and chat with you.
Neil says:
ok
Neil says:
need to know which dipping cart
Neil says:
do you want me to call you now to talk for a minute?

Please wait. An operator will be with you shortly.
Neil says:
Hello Charles.
Neil says:
Neil Williams here
Neil says:
Did you have a problem downloading the e-book?
Charles says:
Hi, I purchased the Italian Ice Business Ebook, and it mentions that in Chapter 5 it will give access to a few lists of Italian Ice vendors, gelato vendors, ice cream manufactures, however its not in there. Can you supply me that list?
Neil says:
ah. good point
Neil says:
rushed the book to print a little to soon i guess:-)
Neil says:
what city, state are you in ?
Neil says:
Orlando, FL?
Charles says:
I’m in Orlando FL
Neil says:
Ok.
Neil says:
I have your email address.
Neil says:
I’ll get you some suppliers here shortly.
Neil says:
there are a few good ones in Orlando, so you should have some good choices.
Charles says:
Yes, but looking for vendors across the country not just in FL. So larger companies around the USA would be better. You can email me
Neil says:
ok
Neil says:
any particular reason you want vendors across the country?
Neil says:
are you looking to bring pallet quantities to Orlando?
Neil says:
and store the product?
Charles says:
Just looking into the idea of doing italian ice carts right now, and possible adding on extra like ice cream bars
Neil says:
ok. I’ll get that info to you by tomorrow. Some good stuff to chew on.
Neil says:
thanks for purchasing the e-book
Charles says:
Thank you for the book. Yes, email me the list of different companies you recommend around the USA or that can ship across the states! I have to get some sleep now its late here!

Please wait. An operator will be with you shortly.
Neil says:
hi Fred. Neil here. Can I help you?
fred shadel says:
The special that u have goin for $1350 italian ice pushcart brand new with free shipping. What all does it come with?
Neil says:
It didn’t come with the umbrella initially, but I’m adding the umbrella through Feb 15th
Neil says:
so, everything you need plus the umbrella
fred shadel says:
Is this the CLT model with the refrigaration or without?
Neil says:
without refrigeration
Neil says:
it is the CLT-4 NR
Neil says:
as in no refrigeration
Neil says:
but if you want refrigeration
Neil says:
I can do the CLT-6, with refrigeration
Neil says:
with free shipping and umbrella
Neil says:
for $2340
fred shadel says:
I see. The CLT-4 NR. How long does the product stay cool without using dry ice
Neil says:
that is very hard to say
Neil says:
but the range is 3 hours to 8 hours
Neil says:
depending on the type of ice
Neil says:
how hot and how busy
Neil says:
some people use a little dry ice later in the day
Neil says:
and put it underneath
Neil says:
under cardboard
fred shadel says:
thank u.

Please wait. An operator will be with you shortly.
Neil says:
Hello fabrice. Neil here. Have a question?
fabrice says:
How much for shipping to mass
Neil says:
Are you looking at the CLT-4 with no refrigeration?
Neil says:
the italian ice cart?
fabrice says:
a Model CLT8
Neil says:
with refrigeration or a dry ice cart?
fabrice says:
dry ice
Neil says:
ok hold on
Neil says:
what
Neil says:
is your zip code
fabrice says:
02126
Neil says:
Ok.
Neil says:
$1274 for the cart itself and $275 for shipping , so $1549 total. If you want an umbrella, that’s $125, but you can pick one up locally for less I’m pretty sure
fabrice says:
where
Neil says:
almost any outdoor table umbrella will do, Sams, Costco
Neil says:
I’ve been told
Neil says:
the one we offer for $125 is nice. red and white and says italian ice on it
fabrice says:
how long will it take to get it
Neil says:
I know the CLT-4’s are ready to ship. I need to check with the warehouse on the CLT-8
Neil says:
if they are ready the ship in 3 days
Neil says:
if not, it takes 4 weeks
fabrice says:
what about a Model CLT6
Neil says:
are you going to sell italian ice? if so, what brand?
fabrice says:
not sure about the brand
Neil says:
cool
Neil says:
i’ll know about both the 6 and the 8 in the am…
Neil says:
can you check back with me around noon tomorrow?
fabrice says:
it the shipping price the same
Neil says:
not much different
Neil says:
maybe $20 less
fabrice says:
ok
Neil says:
what’s your email address?
fabrice says:
can it be customize
Neil says:
best way to customize is to have a local sign shop do either a magnet for you
Neil says:
or vynil decals
fabrice says:
the price is good but the shipping is high
Neil says:
yea
Neil says:
let me check tomorrow
Neil says:
i’ll see if i can get a better shipping rate
fabrice says:
ok sounds good
Neil says:
i’m almost positive the CLT-6 and 8 are a 4 week lead time.
Neil says:
4’s are ready to ship
Neil says:
The 4’s are the best bet when not using refrigeration
Neil says:
because you can get 8 3 gallon tubs in there
Neil says:
and they stay colder for longer
Neil says:
because it is so compact.
Neil says:
I can deliver a CLT-4 to mass for $1250 including shipping.
Neil says:
you’ll have it by end of next week
fabrice says:
that’s good
fabrice says:
can the 6 be a little bit better (ship)
fabrice says:
will it pass inspection in mass
Neil says:
i could probably get the CLT-6 shipping to $200 or $175. As long as you can wait 4 weeks for it to ship. Regarding the health inspection, you need to do your homework and ask them what they require for selling italian ice at events on a temporary permint
Neil says:
permit
Neil says:
most counties only require you to use a different scoop for each tub, and that’s it. no sinks..
Neil says:
but checking on that is your responsibility
fabrice says:
ok i will do that
Neil says:
sounds good. talk to you soon!
Neil says:
what is your email address?
fabrice says:
ok
fabrice says:
unikloop@yahoo.com
Neil says:
cool. ok
Neil says:
I’ll email you a transcript of this chat so that you can refer back to it if you want
fabrice says:
cool

Please wait. An operator will be with you shortly.
Neil says:
Hello BEV. Neil here.
BEV says:
Is there anyone who will finance a cart for me?
BEV says:
Hello
Neil says:
sorry..
Neil says:
no financing yet
BEV says:
i know it will be successful but dont have the capital to start it . thanks
Neil says:
got it.
BEV says:
Bye from Orlando
Neil says:
i’m working on partnering with a leasing company, but probably won’t happen till 60 days
Neil says:
ok, bye!
Neil says:
thanks for visiting our site!
BEV says:
That is still a good thing
BEV says:
will it be in an e-mail when that happens?
Neil says:
yes, I will definitely send out an email to everybody on my list
BEV says:
Thanks have a good weekend
Neil says:
you too Bev. Thanks again for checking with us.

Please wait. An operator will be with you shortly.
One moment please…
Neil says:
hola.
Neil says:
mi nombre es Neil
ponce ice cream says:
hola soy jose y quisiera saber si tinen puhs carr usados
Neil says:
por ahora no tengo
Neil says:
a quien le compras hoy? Nestle o Sterling?
ponce ice cream says:
y cuanto valdria uno nuevo puesto en pr el mas peq
ponce ice cream says:
ambos
Neil says:
ok
Neil says:
el precio depended
Neil says:
depende
ponce ice cream says:
d q
Neil says:
de que clase de producto
Neil says:
paletas?
ponce ice cream says:
paleteria
Neil says:
or garafas?
Neil says:
ok
Neil says:
tengo 3 opciones
Neil says:
la opcion mas barata
ponce ice cream says:
kal
Neil says:
es el carrito de hielo seco
ponce ice cream says:
ok
Neil says:
me inmagino que to sale en como $1600 a Ponce
ponce ice cream says:
con placas
Neil says:
no
Neil says:
el de placas es much mas
Neil says:
te sale en como $3500 a Ponce
ponce ice cream says:
trae las placas
Neil says:
el de hielo seco no
ponce ice cream says:
galvanisadas
Neil says:
si
Neil says:
el BDC-8
Neil says:
el de $3500
Neil says:
tiene placas adentro
ponce ice cream says:
pudes mandar foto
Neil says:
que no se ven por el hojo
ponce ice cream says:
no entiendo
Neil says:
http://www.turnkeyparlor.com/Videos/Ice_Cream_Italian_Ice_Cart_Video_BDC-8.htm
Neil says:
puedes ver video aqui http://www.turnkeyparlor.com/Videos/Ice_Cream_Italian_Ice_Cart_Video_BDC-8.htm
Neil says:
ese es el BDC-8
ponce ice cream says:
ok
ponce ice cream says:
yo buscoun tipo de push car diferente fabricado en lima peru
Neil says:
el de $1600 puedes ver el video aqui:
Neil says:
http://www.turnkeyparlor.com/nelson.htm
Neil says:
http://www.turnkeyparlor.com/nelson.htm
Neil says:
ya veo
Neil says:
ok
ponce ice cream says:
let mi se
Neil says:
hablamos despues entonces
Neil says:
gracias!
ponce ice cream says:
adios

Please wait. An operator will be with you shortly.
Neil says:
Hello Roz. My name is Neil. How can I help you?
Roz says:
I need to know if u have any italian ice carts for sale
Neil says:
i do
Neil says:
i don’t have anything used rigth now thought
Neil says:
though
Neil says:
what brand of italian ice do you plan on selling?
Roz says:
still deciding
Neil says:
ok
Neil says:
there are 3 choices in types of carts – 1)no refrigeration 2) with refrigeration 3) with cold plates
Neil says:
here is a link that will give you more info on all 3 options
Neil says:
http://turnkeyparlor.com/ice%20cream%20carts.htm
Neil says:
http://turnkeyparlor.com/ice%20cream%20carts.htm
Roz says:
cold plates
Roz says:
i am looking at via veneto ice
Neil says:
ok
Neil says:
good
Neil says:
here’s the deal
Neil says:
i just sold great carts, for via veneto specifically
Neil says:
to two different buyers
Neil says:
i will send you the same email I sent them
Neil says:
they are cold plate carts
Neil says:
just a little bit bigger so that they can accomodate the bigger via veneto square tub
Neil says:
what is you email address?
Roz says:
rgrigger@comcast.net
Neil says:
ok
Neil says:
email on the way
Roz says:
ok… thanks
Neil says:
two good options for you to consider
Roz says:
hello
Roz says:
the pictures shown with the email, are which model??
Roz says:
are you still there

Please wait. An operator will be with you shortly.
Neil says:
Hi Rica
Neil says:
did you get the screws for the dip well?
rica miranda says:
Hi Neil,
rica miranda says:
No not yet and am stressing out alrdy. Pls advice what’s the status?
Neil says:
hmmm
Neil says:
wow
Neil says:
i can’t believe they didn’t get them out
Neil says:
i will find out what the problem is first thing monday morning
Neil says:
i have requested them twice
rica miranda says:
My husband & I are firing up the cabinet and he can’t find the required temp settings in the manual. can you help?
Neil says:
I recommend that you leave the thermostat where it is set
Neil says:
and then adjust from there
rica miranda says:
what do you recommend for setting for hand-dipped ice cream?
Neil says:
it is hard to say…but the recommended temperature is between zero and +5 degrees farenheit
Neil says:
that is where the temp is set out of the factory for the dipping cabinet
Neil says:
do you know what brand of ice cream you will be selling?
rica miranda says:
kemps and a tropical brand which is a premium quality.
Neil says:
sounds great
rica miranda says:
we’re also selling itti bitz.
Neil says:
cool
Neil says:
i like those
Neil says:
too
rica miranda says:
so going back to the screws, we weren’t able to get the permit for plumbing yet but have been told they will issue next week.
Neil says:
ok. I will copy you on the communication to the warehouse
Neil says:
and ask them to overnight the screws
Neil says:
on the temp setting
Neil says:
again i recommed you leave it as is until you get a feel for it
Neil says:
here is an article I wrote that might help a bit
Neil says:
http://www.turnkeyparlor.com/ice-cream-temperature-setting.htm
Neil says:
http://www.turnkeyparlor.com/ice-cream-temperature-setting.htm
Neil says:
http://www.turnkeyparlor.com/ice-cream-temperature-setting.htm
Neil says:
http://www.turnkeyparlor.com/ice-cream-temperature-setting.htm
Neil says:
sorry…didn’t mean to sent the link repeatedly
rica miranda says:
okay, thanks for your help, will look forward to reading your communication. have a great weekend.
Neil says:
you too
Neil says:
good luck with the opening
Neil says:
i’m sure you will do great!
rica miranda says:
thanks

Please wait. An operator will be with you shortly.
Neil says:
Hello Kori. My name is Neil. Can I help you?
Kori says:
I am looking for batch freezers, do you know of any that are available?>
Neil says:
Don’t have anything used right now
Kori says:
what about new?
Kori says:
Or do I deal directly?
Neil says:
best to go to Emery Thompson directly
Neil says:
http://www.emerythompson.com
Neil says:
www.emerythompson.com
Neil says:
talk to Steve Thompson
Neil says:
great guy
Kori says:
Ok, great thanks. I signed up for for your emails I think, if not could you add me kori@winegars.us in case you get anything new

Please wait. An operator will be with you shortly.
Neil says:
Hello luigi. Neil here. Do you have a question
luigi says:
what is the price of the single door blast freezer?
Neil says:
What state are you located in?
luigi says:
Hawaii, but I ship to a container in gardenia california
Neil says:
$5790 on the IHC-27 includes lift-gate delivery to CA
luigi says:
are there any smaller ones?
Neil says:
No sorry, nothing smaller
Neil says:
the two door is $7190 on the IHC-48 includes lift-gate delivery
Neil says:
the one door holds 20 3 gallon tubs
Neil says:
the two door holds 43 three gallon tubs
luigi says:
I am doing ice cream as an add on to my business. I am not opening an ice cream shop
Neil says:
i see
Neil says:
what type of business do you have now?
luigi says:
cones and cups only
Neil says:
i hate to say it, because I’d love to sell you a blast freezer, but you probably are better off sourcing a premium ice cream
Neil says:
from a distributor in Hawaii
Neil says:
unless getting service is a nightmare
luigi says:
I have an Italian mexican rest. lots of foot traffic and no one is doing ice cream.
Neil says:
i see
Neil says:
do you have a batch freezer already?
luigi says:
you are suggesting I buy the ice cream and not make it?
Neil says:
that is my first thought, yet
Neil says:
yes
Neil says:
probably better to buy
Neil says:
have you purchased a batch freezer to make the ice cream?
luigi says:
I am looking at a used emery T
Neil says:
ok
Neil says:
you could go either way
Neil says:
buying or making
Neil says:
in the islands, its not easy to get good service, and the prices for buying it are very high
Neil says:
so maybe its worth the investment to make your own
luigi says:
yes
Neil says:
maybe you try making the ice cream
luigi says:
I am also a chef and look forward to making a great product
Neil says:
i see
Neil says:
maybe you make the ice cream in small batches
Neil says:
and serve it fresh daily
Neil says:
and don’t harden it
Neil says:
that’s one option
Neil says:
could be a good marketing thing…
Neil says:
but could get expensive
luigi says:
I thought of that except we are a very busy rest. and I am not sure I have the time unless I train somebody to make it
Neil says:
yup…it could get ugly real quick….
luigi says:
hahah
Neil says:
lol
Neil says:
yea, the
Neil says:
thought of making a very high quality gelato
luigi says:
yes
Neil says:
and only making a days batch
luigi says:
yes
Neil says:
is very appealing, but not real realistic
Neil says:
if you are busy
Neil says:
anyway…
Neil says:
back to the hardening cabinet
Neil says:
i think if you are going to do it, you will have to make a few batches
Neil says:
and harden for the week
Neil says:
or for a few weeks at a time
Neil says:
maybe a few flavors
luigi says:
I plan on keeping it simple
Neil says:
makes sense
Neil says:
ok, think it through and let me know if you want the hardening cabinet.
luigi says:
a couple of tropical fruit flavor sorbets and four flavors of ice cream
Neil says:
that would be a nice mix
Neil says:
I could ship it within a few days of you placing the order and it would take about 4 days to get to CA
luigi says:
do you ever come across used batch freezers?
Neil says:
every now and then…but they are very hard to find
luigi says:
ok
luigi says:
you seem to have the best price I have found so far thanks Neil. I also like your news letter
luigi says:
very informative
Neil says:
thanks Luigi. I appreciate it. Let me know as you get closer if you want equipment. If I come across a used batch freezer, I’ll let you know.
luigi says:
thank you. ALOHA!!
Neil says:
thanks!

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Neil says:
Hello Jennifer Leddy. My name is Neil how can I help you?
Jennifer Leddy says:
Hi Neil, Can you please give me a price on a Master Bilt IHC-27 blast freezer?
Neil says:
what state are you in?
Jennifer Leddy says:
Maine
Neil says:
ok
Neil says:
hold on
Neil says:
$7190 + tax on the IHC-48 includes lift-gate delivery to your city in Maine $5790 + tax on the IHC-27 includes lift-gate delivery to your city in Maine
Neil says:
I will take $200 off either model to help you with sales taxes
Jennifer Leddy says:
OK. I got a better price from Dvorsons at $4995 with free shipping.
Neil says:
for the Masterbilt?
Jennifer Leddy says:
yeah
Neil says:
wow
Neil says:
buy it from them for sure:-)
Neil says:
make sure that you are buying the unit
Neil says:
that has the compressor
Neil says:
sometimes they do that….but maybe not in this case
Jennifer Leddy says:
Wouldn’t they all have a compressor?
Neil says:
I may have to renegotiate the pricing I’m getting from masterbilt
Neil says:
not necessarily
Neil says:
sometimes they advertise the unit
Neil says:
with a remote compressor
Jennifer Leddy says:
OK, I’ll check on that.
Neil says:
that you would hook up outside for an inside unit
Neil says:
yea
Neil says:
let me know too if they charge you sales taxes
Neil says:
at worst, i learn a little about the biz and why they can charge so much less
Neil says:
but if that is their real price, jump on it!
Jennifer Leddy says:
OK. I don’t think they charge sales tax. I bought a dipping cabinet from them last year and I don’t think it had tax but I’ll check. Thanks. I’ll get back to you if they don’t include the compressor.
Neil says:
cool
Neil says:
thanks!

Please wait. An operator will be with you shortly.
One moment please…
Neil says:
Hello Jim Boland. My name is Neil how can I help you?
Jim Boland says:
yes good morning Neil I was just inquiring about wether or not you would be interested in some saniserv 40qt machines?
Neil says:
i might be able to help you sell some through our site
Neil says:
how many do you have and where are they located?
Jim Boland says:
at the present time we have 12 of them here at our Pensacola, FL warehouse.
Neil says:
i assume we’re talking used machines, correct?
Jim Boland says:
yes all wrapped in shrink wrap and in good shape
Neil says:
ok
Neil says:
i am actually traveling all day today, but would like to talk about how we can help you sell them. I’ll be back in the office all day tomorrow
Neil says:
what is your phone # and email address?
Jim Boland says:
(850-982-6807jboland53@yahoo.com if you like we can send you a few pics.
Neil says:
perfect
Neil says:
go ahead and email me pictures and any other pertinent information
Neil says:
to sales@turnkeyparlor.com
Neil says:
And I’ll give you a call tomorrow
Jim Boland says:
where do we need to send to?
Neil says:
sales@turnkeyparlor.com
Jim Boland says:
thanks Neil , Jim
Neil says:
thanks

Please wait. An operator will be with you shortly.
Neil says:
Hello iris. My name is Neil. Do you have a question?
iris says:
Yes. I am looking for a used italian ice cart
Neil says:
We don’t have any available right now, but you can sign up for our updates and when there is one available, you’ll get an email
Neil says:
click this link, then put your first name and email address at the top of the page
Neil says:
http://www.turnkeyparlor.com/new_page_30.htm
Neil says:
http://www.turnkeyparlor.com/new_page_30.htm
iris says:
thanks neil, I think i already did that on-line. Do they come around often?
Neil says:
not very often,…
Neil says:
but I go have a guy who just contacted me
Neil says:
and said he has one
Neil says:
so you might see that one come through shortly
iris says:
thanks very much. What is the diffeerence in price im looking at? and will it have any guarantee?
Neil says:
no guarantee. Not sure what the price will be
Neil says:
probably about $500 or more difference
iris says:
would you happen to know an ice cream delivery co. from new york to florida? im having a hard time finding one
Neil says:
try looking for Edy’s ice cream
Neil says:
they deliver straight to your stoer
Neil says:
store
Neil says:
what state are you in?
iris says:
Florida. I have a local New York brand I want delivered here. Will they deliver.
iris says:
This is a small co. and do not deliver here

The chat session has timed out.

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Neil says:
Hello Chirag. My name is Neil. Can I help you.
Chirag says:
Hello Neil
Chirag says:
I am interested in buying a Cold plate push cart
Chirag says:
how soon they can be provided
Neil says:
10 days
Chirag says:
BDC – 8
Chirag says:
what kind of warrenty this cart has
Neil says:
hold on
Chirag says:
sure
Neil says:
5 year warranty
Chirag says:
great also your pdf says that the cold plate can keep temprature around zero for 12 hours, do we have to plug the cart in the night
Neil says:
yes
Neil says:
plug in at night
Neil says:
good for 8-12 hours the next day
Chirag says:
are you Neil Williams?
Neil says:
yes sir
Chirag says:
I received the email from you this afternoon
Neil says:
great
Neil says:
feel free to call me on the phone tomorrow if you want to talk more about it.
Neil says:
877-817-5716 I will answer
Neil says:
or call you back if you get my voice mail
Chirag says:
Sure, will call you tomorrow, I am very much interested in BDC-8
Neil says:
its a fantastic cart
Neil says:
really well built
Chirag says:
I will surely do that, also just last question
Neil says:
ok
Chirag says:
which italian Ice supplier you would prefer?
Neil says:
Via Veneto is the one I recommend the most
Neil says:
google Via Veneto
Neil says:
and go to their site
Neil says:
the contact us link
Neil says:
has a phone #
Neil says:
talk to Jim
Neil says:
he’s a great guy
Chirag says:
ok and how many of Via Veneto’s container BDC-8 can hold?
Chirag says:
That is Great info, I will call them to tomorrow
Neil says:
6 on top
Neil says:
2-3 below
Chirag says:
Perfact
Neil says:
they have 4 gallon containers
Neil says:
that measure 10X10 X13H
Chirag says:
Thats good info
Neil says:
thanks Chirag
Neil says:
talk to you tomorrow then!
Chirag says:
Appriciate you talking to me today, have a good night and ttyl
Neil says:
you too!

The chat session has timed out.

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Neil says:
Hello Alice Brenner. My name is Neil. Do you have a question?
Neil says:
Alice?
Alice Brenner says:
Yes. We have purchased beautifull italian ice pushcarts with umbrellas from Workmans Cycles, Inc in NY. Then we began to get the licensing to vend the italian ice in Austin, TX and we have come against a brick wall. Health departments in Austin, San Marcos, etc. are telling us that we caqn’t dip italian ice from a pushcart even if we rent a stationary position in the city. They say we must have sinks and dipping wells with running water. WE have applied for a variance but it doeswn’t look et
Neil says:
have you tried telliing them that you need a “temporary” permit?
Neil says:
sometimes this helps
Alice Brenner says:
Yes. We have allplied for avariance. They allow hawaian ice and snow cones without sinks in their vending units. What’s going on?
Neil says:
i agree that its unfair
Neil says:
if they are requiring
Neil says:
you to have a sink and dipwell
Neil says:
and not the hawaiian ice guys
Neil says:
tell them you will use a different scoop
Neil says:
for each flavor
Neil says:
this sometimes will do the trick
Neil says:
also remind them that the product is water based
Neil says:
non dairy
Neil says:
let me know how it goes with the variance
Alice Brenner says:
We have. I even found a CDC study that said that using 70% alcohol sanitizing gells was better at killing microbes than hand washing. They say that they have to be consistent in their giving of permits

Please wait. An operator will be with you shortly.
Neil says:
Hello Roz. My name is Neil. Do you have a question?
Roz says:
Nelson Mobile Ice Cream Push Cart Model BDC-8,
Roz says:
we talked before
Neil says:
ok
Neil says:
tell me
Neil says:
do you have a question on the BDC-8?
Roz says:
what is the price u sell it for
Neil says:
$2876 less 5%
Neil says:
this is lower than Nelson’s direct internet special price
Neil says:
shipping and umbrella are extra
Roz says:
ok….
Roz says:
that hold 6 tubs total correct?
Neil says:
are you almost ready to order?
Neil says:
yup
Neil says:
6 on top, 4 on the bottom
Neil says:
3 gallon containers
Roz says:
yeah almost ready to order
Neil says:
ok. let me know
Roz says:
so u can serve 6
Neil says:
yes
Neil says:
you can scoop 6 at one time
Neil says:
the others are underneath
Roz says:
ok
Roz says:
is this a cold plate cart
Neil says:
yes
Neil says:
plugs in at night
Neil says:
and the cold plates keep it cold
Neil says:
for up to 12 hours the next day
Roz says:
do u have financing?
Neil says:
with no dry ice or power
Neil says:
no financing right now
Neil says:
http://www.newequipmentleasing.com
Neil says:
but you can try www.newequipmentleasing.com
Neil says:
and talk to Denise there
Neil says:
let her know I sent you.
Roz says:
ok
Roz says:
what the cost with thshipping
Neil says:
what state are you in?
Roz says:
GA
Neil says:
ok
Roz says:
the reason I asked is that there is one on ebay for 2999 with shipping included
Roz says:
samr cart
Neil says:
so, without the umbrella, I could land it in GA for $2960
Roz says:
ok, questions
Roz says:
Is thee a freezer u can recommend for storing extra product
Neil says:
i would just go to best buy or lowes or home depot and buy a chest freezer or two
Neil says:
you could get them for around $300
Roz says:
ok
Roz says:
the person selling the other BDC8 sys it can only hold 6… Mustache Mike
Roz says:
and no storage
Roz says:
Hello, are you still there
Roz says:
?
Neil says:
yup
Neil says:
sorry hold one
Neil says:
on
Neil says:
sorry
Neil says:
i see
Neil says:
maybe he uses 5 gallon tubs
Neil says:
or bigger tubs
Neil says:
but the BDC-8 holds six 3 gallon tubs on top a
Neil says:
and 4 in storage
Roz says:
ok
Roz says:
what about warranty
Neil says:
$40 extra gets you a 5 year warranty on the compressor
Neil says:
otherwise its one year on the compress
Neil says:
or
Neil says:
also
Neil says:
you get 5 years on any insulation leaks
Roz says:
good, so its gonna be 3000.00 with the extended warranty
Neil says:
Correct
Roz says:
we gonna make a purchase
Roz says:
can u send me a invoice
Neil says:
yes
Neil says:
what is your email?
Neil says:
ok
Neil says:
I’ll get you the invoice in a few
Roz says:
Neil , I have a partner
Neil says:
ok
Roz says:
in this and she is going to pay with her credit card
Neil says:
ok
Neil says:
do you want to call me
Roz says:
yes please send me your contact info again
Neil says:
877-817-5716
Roz says:
need to double check in the state requirements
Neil says:
ok
Roz says:
Neil is there an umbrella bracket
Neil says:
yes
Neil says:
standard
Roz says:
ok cool
Neil says:
see all specs here:
Neil says:
All Nelson cold plate pushcarts are manufactured with stainless steel bottoms and have built-in cold plates for maximum efficiency and quick freezing for an overnight charge. Nelson cold plate pushcarts have an average of 3″ of poured insulation and oversized compressors and are capable of operating at the specified temperature in 90 degree weather. The tops on the Nelson cold plate ice cream carts are made of stainless steel with welded corners. All electrically operated Nelson carts will be ETL or UL listed for outdoor use. All Nelson pushcarts will be NSF listed for the appropriate use. All Nelson ice cream pushcarts have oversized electrical power cords suitable for outdoor use. Lid locks and umbrella brackets are provided on all ice cream carts as standard equipment. All Nelson ice cream carts have heavy-duty welded aluminum base frames for maximum strength and minimum weight. Nelson carts are standard for ice cream novelty temperatures. Alternate uses, such as carts for Italian ice, water ice, other products can be specified at time of order for other temperatures. Standard sizes of cold plate ice cream carts listed below. Model BDC8 Ice Cream Push Cart * Capacity 8.5 cu.ft. * Approx 850 Novelties or (6) 3-gal cans top +(4) lower storage, 10 ice cream tubs total. * Cold Plates Standard * 1/3 h.p. compressor * R404a refrigerant * 115 volts, 6 amps
Neil says:
Model BDC8 Ice Cream Push Cart * Capacity 8.5 cu.ft. * Approx 850 Novelties or (6) 3-gal cans top +(4) lower storage, 10 ice cream tubs total. * Cold Plates Standard * 1/3 h.p. compressor * R404a refrigerant * 115 volts, 6 amps ‘
Roz says:
been having slight issue with state requirements
Roz says:
getting the run around
Neil says:
ok
Neil says:
they are famous for that
Roz says:
so, i need to find out if I need a portable sink
Neil says:
hold on
Roz says:
no body seems to have an idea who handkes that part
Neil says:
a sec
Neil says:
i see
Neil says:
i might have an inexpensive option for you to take a look at on the sink
Neil says:
i don’t sell it, but can send you in the right direct
Neil says:
direction
Roz says:
ok sounds good
Roz says:
how long does it take once we order it?
Roz says:
are you still looking Neil
Neil says:
sorry
Neil says:
i disappeared
Neil says:
i talked to a guy who said this worked for him
Neil says:
http://www.amazon.com/Coleman-Water-Demand-Portable-Heater/dp/B0009PURE0
Neil says:
http://www.amazon.com/Coleman-Water-Demand-Portable-Heater/dp/B0009PURE0
Neil says:
He put the white jug with the hot water on a little table
Neil says:
and had a 5 gallon catch bucket under it
Neil says:
and that satisfied the requirement for a hot water hand washing station
Neil says:
works with a little propane tank
Neil says:
pretty cool
Neil says:
takes 2 weeks to get it once you order it
Roz says:
ok great!!!
Roz says:
PLease send invoice and we should purchase asap
Roz says:
do u need to speak to the credit crad holder
Roz says:
we are partners
Neil says:
ok
Neil says:
no don’t need to speak to the credit card holder
Neil says:
but here is what i need you to know
Roz says:
so… we should just do it now
Neil says:
ok call me
Roz says:
ok…. How long are you there
Neil says:
till late
Neil says:
maybe 7 or 8 eastern
Roz says:
ok
Roz says:
gonna wait for her to get here
Neil says:
ok cool
Neil says:
I’ll be here
Neil says:
leave me a message if you get my voice mail
Neil says:
and I’ll call you right back
Roz says:
you need me to know????
Neil says:
billing address
Neil says:
shipping address
Roz says:
ok
Neil says:
card #, exp, and
Neil says:
security code
Roz says:
we are going to cal u soon as she gets here.
Neil says:
ok
Neil says:
I’ll be here
Roz says:
we gonna ship to Atl, but she lives in VA
Neil says:
no problem
Roz says:
good, so will call u at about 6
Roz says:
7:00
Neil says:
ok
Roz says:
thanks for all your help!!!!!!
Neil says:
no problem
Neil says:
look forward to the call later
Roz says:
ok
Roz says:
talk to you then

Please wait. An operator will be with you shortly.
Neil says:
Hello Steven. My name is Neil. Do you have a question?
Steven says:
Good afternoon, I would like to find out more information on the dipping cart
Steven says:
i download the catalog online
Neil says:
ok
Neil says:
tell me
Steven says:
however, the detail spec is not available
Steven says:
one that I’m interested of getting is BD8-CE-04
Steven says:
i would like to know unit size
Neil says:
hold on
Steven says:
no problem
Neil says:
I’ll shoot you over a .pdf file drawing in a second
Steven says:
great, thanks
Neil sends the file:
BD-8CE-04.pdf
Neil says:
you should be able to click and save that
Steven says:
got it
Steven says:
i have another question
Neil says:
ok
Steven says:
how many 3 gallon tubs can it actually store in this freezer?
Neil says:
8 on top
Neil says:
6 on the bottom
Neil says:
14 total
Steven says:
i see, great
Steven says:
for the BD-10CE unit, is it a bit longer than the 8CE?
Steven says:
instead of 8 tubs, the 10CE would fit 10 on the top?
Neil says:
yes
Neil says:
but you can’t
Steven says:
great
Neil says:
really use that
Neil says:
size
Neil says:
because it is really way too big
Neil says:
when you put the sink and dip well on it
Neil says:
you might even be able to squeeze 9 tubs on top in the BD8
Steven says:
i see
Steven says:
i live in NYC
Steven says:
how much is the shipping charge for such unit?

The chat session has timed out.

 


Your Ice Cream Business: Cost Per Scoop Analysis

23 June, 2011

How do you set up and organize your new ice cream business? This article is an excerpt from our FREE Ice Cream Business Guide – Click the book cover below for details on how to download for free.

COST PER SCOOP ANALYSIS:

 

In general, parlor ice cream is packed in 3-gallon tubs.  Edy’s, Breyer’s, Blue Bell and most premium brands come in 3 gallon, round cans. A ballpark figure as far as cost is concerned is about $30/tub for premium ice cream. Some companies charge less for Vanilla, Chocolate and Strawberry and a little more for everything else. The $26 is a good average figure for premium ice cream. You are supposed to get 55 four-ounce scoops out of a 3-gallon tub. This works out to .47 cents per scoop. I like to add 8 cents to the cost to cover waste, giveaways, etc. So were looking at .55 cents per scoop. Many companies will try to manipulate these figures in their best interests, but I can tell you from experience that the $.55 per 4 oz scoop is pretty reliable. Add another 5 cents for cup and spoon or the cone for a total of .60 cents per scoop. Very doubtful that in real life it works out to be any less, even if you are paying a few bucks less for the tub. Cheaper tubs usually have more air whipped in and you yield less, therefore having the same or higher cost when it comes down to it. My recommended retail is $2.00.

$2.25-$2.50 isn’t out of the question, but might be too much depending on the area. You are in this to make money, so do some competitive research in your area and make sure that you start off as high as the market will seem to bear.  Raising prices later because you realize you aren’t charging enough is never good, so make sure you pay particular attention to your pricing strategy right off the bat. The majority of new business owners make the mistake of not pricing their products high enough. Don’t let this be you. A $2.00 retail makes the COGS (cost of goods sold) 30%. (.60/$2.00 = 30%).

Neil Williams
President

KeyWord Farm, LLC
www.TurnKeyParlor.com
877-817-5716
877-632-2210 (fax)
sales@turnkeyparlor.com
BLOG My Humble Beginnings in Paradise


Starting an Ice Cream Shop



How do you set up and organize your new ice cream business? This article is an excerpt from our FREE Ice Cream Business Guide – Click the book cover below for details on how to download for free.

Ice Cream Business Guide

Introduction

Starting any new business on your own can be stressful and frightening.  In this book, we will try to teach you the basics on how to choose an ice cream vendor, negotiate your lease, hire employees, and market the business.  Step 1 is…..don’t panic. You have a lot of information to go through and it will take time. You won’t necessarily understand everything, and not everything will make sense to you right away. If some of the business terms are foreign to you, don’t worry. You will learn little by little.

At the end of the day, the most important thing is your drive to succeed. If you are a people person, you will take good care of your customers and the business part will take care of itself….one step at a time.

Why should you choose the ice cream business?  It is said that 90% of Americans love to eat ice cream.  With that in mind why not choose a business whose product is loved and enjoyed by so many people?

In general, ice cream is a mixture of cream and milk, sweeteners, flavoring and air.  As it freezes air is beaten into the milk making the final product light and easy to eat with a spoon.  There are other ingredients such as eggs used in rich French ice creams and emulsifiers and stabilizers that are added to many commercial ice creams to help keep ice crystals from forming.  Quality, freshness of ingredients and the amount of air that is whipped into the product are factors that separate the best from the rest in the world of ice cream.  Dried milk products and a lower percentage of milk fats (butter fats) are usually seen in economy ice creams.  The higher quality ice creams are denser and less airy.  Fresh products are used in premium ice cream plus they contain up to 20% milk fat and include minimal additives.  The less air the higher the quality. If it doesn’t have at least 10% Butterfat or has more than 50% air, it has to be labeled “frozen dairy dessert”. Some of the major national ice cream manufacturers have product on the shelf that has a lot of candy chunks in it and because this adds cost, they either reduce the butter fat or add air in order to lower the cost. If you look closely, some of them are labeled “frozen dairy dessert” because they are more than 50% air.

The three segments in commercial ice cream are super premium (Ben & Jerry’s and Haagen-Dazs, premium (Dreyer’s, Edy’s and Breyer’s) and economy (supermarket Private Brand).  You should at least strive to sell premium ice cream in your ice cream parlor.  Customers can taste the difference and they expect something more that the local dairies ice cream, although it depends on your local dairy. Some dairies make a fantastic product, so give them a shot too and “see what they got”.

Neil Williams
President

KeyWord Farm, LLC
www.TurnKeyParlor.com
877-817-5716
877-632-2210 (fax)
sales@turnkeyparlor.com
BLOG My Humble Beginnings in Paradise

 


Planning Your Vending Cart Business

12 June, 2011

How will you plan your vending cart business? This article is an excerpt from our FREE Cart Vending Guide – Click the book cover below for details on how to download for free.

PLANNING:

  • Define your Goal – What is it that you want to do. How much would you like to make. How many days a month do you want to work? Full time, part time?
  • Attend events, scout potential locations around town that might be good for vending
  • When attending these events, talk to other vendors. Get a feel for what they do and how they do it. Most people love to talk.
  • Contact State and county health departments. Request a temporary and mobile licensing manual
  • Research potential product suppliers
  • Plan your storage and equipment needs. How will you transport your cart and where will you keep it and back up product.
  • Calculate your total start up costs
  • Understand your product costs and how much you will need to charge to make a solid profit
  • Open a checking account specific to your business (can be in your name, but keep it separate – this will help keep you organized)
  • Create a simple, basic business plan that includes:
    • General statement of what you want to do
    • Goals
    • Product you will sell and where you will sell it
    • Financial resources
    • Summary

Neil Williams
President

KeyWord Farm, LLC
www.TurnKeyParlor.com
877-817-5716
877-632-2210 (fax)
sales@turnkeyparlor.com
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Make Your Own Ice Cream or Buy 3 Gallon Containers from a Distributor?

17 January, 2011

Make Your Own Ice CreamWhat’s the better option, making your own ice cream or buying and reselling 3 gallon tubs of  a recognized brand? Truthfully, there is no right answer. Both could be great options. This  post will simply to outline reasons why you would go in one direction vs. the other depending on your specific situation and your specific goals.

This question is frequently debated and asked by almost everyone planning to enter the ice cream store business. In my opinion, it depends on many factors.  I encourage those of you who make your own or buy a national brand in 3 gallon cans to post what led you to your specific strategy.

I’ll start with the benefits of buying a national or strong regional ice cream brand that is pre-packaged in 3 or 2.5 gallon round tubs:

  • People like to buy what they are familiar with
  • Initial investment is lower – you only have to buy dipping cabinets and storage cabinets vs. a batch freezer, hardening cabinet, dipping cabinets, etc.
  • Less machinery means less utilities expense
  • Product consistency – making your own can also be consistent if you are the only one doing it, but once you have employees start making ice cream too, it can get tricky to maintain that consistency
  • Simplicity – no manufacturing labor – you buy 3 gallon tubs from an ice cream distributor, you drop them in the dipping cabinet and scoop away

Ok, now we move on to why making your own ice cream  might be the best choice:

  • Cost – normal markup on ice cream you purchase from a distributor allows you to make around 70% gross profit when charging what the market will bear.  In other words, if you charge $2 for a scoop, your cost is about $.60 for that scoop. When you make your own, the materials cost is much lower. That $2 scoop should cost you more  like $.30-$.40. If you make Italian Ices, your cost is even less
  • Exclusivity – Only YOU can sell your ice cream. Customers can buy national brands in many parlors and can also pick them up at the local grocery store
  • Variety – With an Emery-Thompson Batch Freezer, you can make not only ice cream, but you can also make your own Italian Ice and Gelato.
  • Homemade - People love homemade ice cream. Customers like the idea that the ice cream is made fresh and with a local twist to it. Customers like to see and know the owner of the business
  • Creativity – You can invent new flavors. You can make changes to the product suit your region’s tastes. You can hold contests for new flavors using social media tools. The options are limitless
  • CLICK HERE FOR INFO ON BUYING PLASTIC ICE CREAM CONTAINERS

As you can see, the decision to make your own or purchase a pre-made product depends on many factors. You can make good money with both options.  For those who are on a tighter budget, the best option might be to start with a pre-packaged product.  For those of you who are creative and have the necessary start-up financing, you might want to consider making your own.

Look forward to hearing the comments and stories of those who have made the decision one way or another.

Interested in attending a FREE, live webcast on how to make ice cream, gelato and italian ice? Click the link below to read more and to sign up if you’re up for it. Don’t forget to come back here and post your comments!

Thanks again for reading this post!

Neil

CLICK HERE TO SIGN UP FOR FREE, LIVE WEBINAR ON HOW TO MAKE ICE CREAM, GELATO AND ITALIAN ICE

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