Please wait. An operator will be with you shortly.
One moment please…
Neil says:
Hi Kim. Neil Williams here. How can I help you today?
Neil says:
You still there?
Kim says:
I am interested in the Flavor-Rails ( Nelson BDF10 ) Can you tell me the the LxWxD for the containers
Neil says:
You mean of the actual freezer
Neil says:
or of the jars
Kim says:
No the Jars
Neil says:
got it
Neil says:
not positive i have that, will have look into it
Neil says:
why do you ask?
Neil says:
do you already have some jars that you are trying to figure out if they will fit?
Kim says:
We do Soft Serve Ice Cream and I like the Topping Bar but I prefer a Pizza Prep Station.
Neil says:
hm
Neil says:
i don’t really understand
Neil says:
hold on brb
Kim says:
I want the condiment disp. I don’t want the freezer with the sliding doors on top.
Neil says:
ah
Neil says:
i see
Neil says:
–can you call me real quick 877-81
Neil says:
877-817-5716
Kim says:
calling
Neil says:
k
Neil says:
press option 1
Kim says:
press what number
The chat session has timed out.
Reginald says:
Hello, I am interested in a package deal for two (2) 12 flavor Dipping Carts #SP12H, One (1) Acrylic Ice Cream Cone Display # 16″H X 19″ W, One (1) Ice Cream Topping Bar and One (1) Hamilton Beach Single Spindle Blender.
Neil says:
ok
Neil says:
what is your email Reginald
Neil says:
so that I can put the deal on an email to you
Neil says:
our SP 12H units are on deal for $2499 including shipping and can holders
Neil says:
this price goes up by $275 on March 1
Reginald says:
You already have my email
Neil says:
I would have everything delivered to your freight forwarder in South Florida
Neil says:
ok
Neil says:
how soon would you be placing an order if you decide you like the total cost?
Reginald says:
I am presently looking to locate all of my equipment and I expect to purchase by the 3rd. week in March for new store opening in April 2011
Neil says:
ok
Neil says:
Our deals our good through end of Feb. the price will go up on March 1
Neil says:
We can take payment, and then delay shipment until the 3rd week in March if you want us to
Neil says:
unless you are waiting to put together the cash, we I would fully understand
Neil says:
I’ll go ahead and send you the package deal, including shipping to your freight forwarder
Neil says:
in south flo
Neil says:
thanks!
Reginald says:
I will also be interested in a standing freezer for soft drinks and an Ice Cream cart with sliding glass door
Neil says:
ok
Neil says:
i’m assuming you mean a cooler (refrigerator) with a glass front for the beverages, correct?
Reginald says:
Yes
Neil says:
ok cool
Neil says:
so I’ll add a one door beverage cooler and a glass slide top freezer on wheels for an ice cream cart
Neil says:
give me till tomorrow to put everything together for you in an email
Reginald says:
Correct
Please wait. An operator will be with you shortly.
One moment please…
Neil says:
Hi matt. Neil Williams here. How can I help you today?
matt says:
hi, i bought two freezers from you a couple of months back and i have a question about one of them
Neil says:
ok
matt says:
the euro 16 lid has an opening in one of the lids is there supposed to be a plug for that
Neil says:
there should be yes
Neil says:
that is where the little locking mechanism goes
Neil says:
is it missing on both units?
matt says:
is that what it is, we dont have that
Neil says:
when you don’t but the lock
Neil says:
it should have a little thing there to seal the hole
Neil says:
i’m pretty sure
Neil says:
but let me double check with the parts guy
Neil says:
I’ll see if I can get 2 mailed to you.
Neil says:
i meant when you dont buy the lock
Neil says:
what was your account name
matt says:
i dont know but my name is matthew powell
Neil says:
ok cool
Neil says:
the baseball player…or did I imagine that?
matt says:
nope
Neil says:
another matthew i guess
Neil says:
i got you in the system and I’ll go ahead and get two of those mailed to you
matt says:
my other question is about the dipping cabinet we ordered, how do you adjust the thermostat on the side
Neil says:
You should be able to remove the grill and get access to the tstat
Neil says:
is the ice cream too cold?
matt says:
there is a hole on the side that has numbers around it
Neil says:
does it look like you can put a screwdriver in to turn it up or down?
matt says:
yeah
Neil says:
ok
Neil says:
is the problem that the ice cream is too cold, or too hot?
matt says:
i dont know we dont have our ice cream yet we are just testing the unit out
Neil says:
ok
Neil says:
so, this is the way it should work
Neil says:
if you turn the dial toward the higher number, it should get colder
Neil says:
toward the lower number, should get warmer
matt says:
so do i turn it with a screw driver
Neil says:
correct
matt says:
one more question, did you ever hear back about the claim for the damaged equipment
Neil says:
let me pull up your account
Neil says:
and shoot you an email or give you a call later
Neil says:
i have to look into it and see what came of it
Neil says:
i apologize for dropping the ball
Neil says:
on this one
Neil says:
did you get the replacement lids?
Neil says:
i guess you did if you are asking about the holes
matt says:
yeah
Neil says:
ok
Neil says:
let me check on the claim
Neil says:
will get back to you
matt says:
ok so you will get back to me today
Neil says:
yes
Neil says:
as soon as I can
matt says:
sounds good thanks for your help
Neil says:
thank you
Neil says:
keep in mind that when you turn the tsta dial
Neil says:
tstat dial
Neil says:
that it takes about 24 hours to settle to the new setting
Neil says:
takes a while for the compressor to cycle on and off and find the new temp
matt says:
good to know
Neil says:
talk to you soon
matt says:
sounds good
The chat session has timed out.
Janet says:
Hello
Neil says:
Hi Janet. Neil Williams here. How can I help you today?
Janet says:
I’m looking for a 8 flavor used or new ice cream dipping cabinet, with the holders. What is the best deal you have?
Neil says:
Right now, we have the TKPEDC-8 brand new, with shipping and can holders
Neil says:
for $1849
Neil says:
less $100 discount
Neil says:
makes it $1749
Janet says:
Do you have any used ones or scratch and dent?
Neil says:
unfortunately no
Neil says:
nothing used and we just sold out of the scratch n dents
Neil says:
if you purchase a new one today
Janet says:
Do yo offer financing?
Neil says:
I will drop the price to $1649
Neil says:
that is the best I can do
Neil says:
no financing, sorry about that
Janet says:
Ok thanks, let me check around.
Neil says:
I will actually honor the $1649 for you
Neil says:
through the end of February
Neil says:
just let me know and remind me that I made you that offer
Janet says:
Ok, I might be back in touch with you. Thanks
Neil says:
or call me or chat me next week and see if we have scratch n dents again
Neil says:
those will go for $1299 if I have them
Janet says:
Sounds good.
Neil says:
great thanks!
Janet says:
That sounds more like what I was hoping for
Please wait. An operator will be with you shortly.
Neil says:
Hello Antoine. My name is Neil how can I help you?
Antoine says:
Hi Neil, I am intrested in dipping cabinets
Neil says:
ok
Neil says:
for starters, the TKPEDC-8 will not work well in Canada
Neil says:
the Canadian tubs are too tall for the unit to work right
Antoine says:
The ones with curve glass top
Neil says:
No, those SP Units will work
Neil says:
The SP 12H is great for Canada
Neil says:
unless you need a smaller unit, which would be an SP 8H or and SP 4H
Neil says:
Did you get a chance to watch the video on the SP 12H?
Antoine says:
the 12H will do
Antoine says:
yes i did watch it
Neil says:
here is the link to the video
Neil says:
http://turnkeyparlor.com/
Neil says:
http://turnkeyparlor.com/
Neil says:
the only small issue is that the skirt that sits over the top of the 3 gallon tubs wont sit perfectly on the canadian plastic tubs
Neil says:
but that is a minor issue
Neil says:
the cost on the SP 12H is $2599 with shipping to Canada included
Neil says:
You will have to pay GST, and a broker fee for customs (about $75 from what I’ve been told)
Neil says:
the shipping company that carries the freezer to you will have a customs broker call you when it arrives, and they will handle all the customs paperwork for you for the $75
Antoine says:
no problem. This is austrian made product I uderstand
Neil says:
correct
Neil says:
service is not an issue as we have these units all over the US and Canada
Neil says:
Nestle uses them
Antoine says:
Is the curve top more than adequate to display on it or we risk to have displayed items following
Antoine says:
Is the same manufacturer makes a 16H exactly similar in look
Neil says:
sorry, no 16′s
Neil says:
the curve has some flat space on top to display stuff
Neil says:
but you always run a risk
Neil says:
if you want a really nice 16 curved glass unit, the Nelson BD16DIP High Visibility
Neil says:
is a great cabinet, but costs $6,000
Neil says:
here is a like to a 15 second youtube video on that model
Neil says:
http://www.youtube.com/watch?
Neil says:
http://www.youtube.com/watch?
Antoine says:
How about 12 plus 4. what is the price for the 4
Neil says:
I can do an SP 4H delivered in CA for $1990
Neil says:
so, $2599 + $1990
Neil says:
but I’ll take $200 more off for a volume discount
Neil says:
so $4389 for the 2 units, with shipping included
Antoine says:
2 8H price?
Neil says:
$2289 each
Neil says:
$4578
Neil says:
less $200
Neil says:
$4378 for 2 SP 8H
Antoine says:
Lead delivery time?
Neil says:
ship 3 days after you order, arrive about 7-10 days later
Neil says:
probably faster than that
Neil says:
what part of canada?
Antoine says:
If I want to see a unit in NH or MA is it possible?
Antoine says:
Quebec City
Neil says:
I have to search for older customers, but I can see if I can locate one
Neil says:
shoot me an email at sales@turnkeyparlor.com with a reminder to do so, and I’ll see if I can locate someone there that bought one
Antoine says:
Ok should I wait?
Neil says:
I won’t be able to get to that until Monday
Neil says:
shoot me an email so that I have your email
Neil says:
or give me your email onow
Antoine says:
I will send u an email care of Neil. I am going to the show in Colombus Ohio. Are u going to exhibit in it?
Neil says:
I don’t think I’m going to exhibit, but I might make it there to browse
Neil says:
I’ll be looking out for the email.
Neil says:
thanks!
Antoine says:
R u going to be in Colombus Show. My email
Neil says:
got it
Neil says:
I think i will be at the columbus show, but i haven’t decided yet
Neil says:
will let you knwo and we cna meet
Neil says:
got your email thanks
Antoine says:
Thanks and bye now
Neil says:
thank you
The chat session has timed out.
Please wait. An operator will be with you shortly.
Neil says:
Hi steve. Neil Williams here. How can I help you today?
steve says:
hello, i have 2 taylor soft serve machines that are in perfect condition that i would like to sell. do you buy equipment?
Neil says:
I don’t buy it outright, but I definitely can sell them for you
Neil says:
basically broker them
Neil says:
what model, approximate age and where are they?
Neil says:
water cooled or air cooled, single or 3 phase?
steve says:
taylor model 342, single air cooled…serial number starts K1 but this unit was purchased at auction and never used before….used 3 months by a shop in cohasset and does not have customer base for frozen beverage product
steve says:
the other is a K2 model 390 single air….countertop machine very clean inside and out….i have photos of both
steve says:
also a taylor
Neil says:
cool
steve says:
i worked for Taylor for 6 years, I now service their equipment with my own company as well as sell equipment for my customers
Neil says:
send me photos and what you would expect to get for them
Neil says:
call me let’s talk
steve says:
the 342 is in cohasset and the 390 is in burlington ma
Neil says:
877-817-5716
steve says:
ok
Neil says:
press option 1
The chat session has timed out.
Please wait. An operator will be with you shortly.
Neil says:
Hi April. Neil Williams here. How can I help you today?
April says:
Hello. on your home page if you click on the “ice cream store equipment” tab it shows you a photo of a young lady over ice cream cabinet.
Neil says:
ok
April says:
I need the separators shown in that photo.
April says:
What are those called and how do I order those?
Neil says:
they are called can skirts….
Neil says:
the problem is I don’t have them
Neil says:
unfortunately
April says:
Ah! Skirts! Great to know! Can you also get a lid that fits over the ice cream to keep fresh?
Neil says:
do you know the brand of freezer you have?and model #?
Neil says:
can holders, can skirts, can collars..lots of different ways to refer to them
April says:
No, I do not. I just know I can fit 8 3 gal ice cream inside it.
April says:
Hoping I could get the skirts and a lid to keep it fresh and neat looking.
Neil says:
yea….i get this question a lot.
Neil says:
still trying to find a source for those skirts.
Neil says:
the problem is that the company that made them went out of biz
April says:
Oh no. I hate it when that happens. At least I know what they are called. I will keep checking to see if you get them in.
April says:
Thank you so much.
Neil says:
what is your email. if i can locate them, i’ll let you know
April says:
That would be great!
Neil says:
ok. will do. thanks!
Please wait. An operator will be with you shortly.
Neil says:
Hi Becca. Neil Williams here. How can I help you today?
Becca says:
Hi Neil, I just received an email about the refurbished Taylor 754 machines and I was wondering if Turn-Key would ship these to New Zealand (where I am)?
Neil says:
We don’t ship direct out of the country, but if you have a freight forwarder, we will get the machine to your freight forwarder, and then you can work with them to get it to NZ
Neil says:
This is how we ship to Hawaii and the Caribbean, etc
Becca says:
Ah, I see. Do you know the cost of the machines plus the service to getting them to a freight frowarder?
Neil says:
I include that in the $5940
Neil says:
so we get it to your freight forwarder anywhere in the 48 states
Neil says:
for the $5940
Neil says:
and you pay the freight forwarder to get it from there to NZ
Becca says:
Ok, that makes sense. The email mentioned a discount for multiple machines, my partner and I are looking to buy three. Would there be any discounts for three of them?
Neil says:
Yes, I could drop the per machine price by $300 per unit, saving you $900. Total, with shipping included for 3 machines would be $16,920
Neil says:
there might be some small charges depending on whether you need special electrical specs…
Neil says:
i need to check with my technical guy on that
Becca says:
hm, okay. Yeah, I’m not sure if NZ has any special electrical requirements
Neil says:
ok
Neil says:
but it would be worth it for you to look into these questions
Neil says:
is new zealand 50 or 60 cycle?
Neil says:
will you have single or 3 phase power
Neil says:
those are the two biggies to make sure we know of
Becca says:
NZ is 50 cycle I believe. What’s the difference between a single or 3 phase power?
Neil says:
i’m not an expert on power, but single phase is simpler and more common, 3 phase is used when you have larger electrical machines and it costs a little less to buy from the electric company
Becca says:
Gosh, I really don’t know. I just did a quick google search and some people are saying that NZ is three phase
Neil says:
i think you have a choice
Neil says:
in the us
Neil says:
the basic power is single phase
Neil says:
but some commercial establishments that are going to have heavy machinery will have 3 phase converters installed to try and save money in the long run
Neil says:
so if you go into a basic location, it is most probably single phase power
Becca says:
hm, I see. Well, my partner and I are planning to set up shop in a mall, so I would assume it’s going to be basic single power phase
Neil says:
but those are questions you should ask an electrician
Neil says:
yup, that would be my guess single phase
Becca says:
ok, single phase it is 
Neil says:
Neil says:
keep in mind that for 3 machines, you will need at least 60 amps per machine
Neil says:
so 180 amps just for the machines
Neil says:
and then more amps for all your other stuff
Becca says:
okay
Neil says:
maybe a 300 amp panel to be safe
Neil says:
i gotta go
Neil says:
but we can chat again another day
Neil says:
thanks!
Becca says:
yup, thanks for all your help!
Becca says:
bye
Please wait. An operator will be with you shortly.
Neil says:
Hi dan. Neil Williams here. How can I help you today?
dan says:
I am looking for a cake display freezer
dan says:
hopefully used
Neil says:
Don’t have anything used right now unfortunately
dan says:
i understand
dan says:
Thanks
Neil says:
and as you probably already know, these aren’t cheap new
Neil says:
The FIP-50 is your best bet,
dan says:
what is the price
Neil says:
but close to $6k when you factor shipping, etc.
dan says:
wow!!
Neil says:
yup
dan says:
who is the manuf
Neil says:
Masterbilt
Neil says:
or you can go with a 1 or 2 door upright glass front freezer
dan says:
do you have any 1 door upright
Neil says:
or last choice would be to merchandise the cakes in a bunker style slide top cabinet
Neil says:
don’t have any used freezers right now.
dan says:
ok
Neil says:
lowest cost way to merch the cakes is in a glass top bunker style
dan says:
never seen one
Neil says:
hold on, i’ll send you a link in a second
dan says:
ok, thanks
Neil says:
http://www.turnkeyparlor.com/
Neil says:
http://www.turnkeyparlor.com/
dan says:
got it, thanks
dan says:
you have been helpful.
Neil says:
cool
Neil says:
thanks
Neil says:
i’m running out of the office, but feel free to call me or email me questions down the road
dan says:
have a good day
Neil says:
thanks!
Please wait. An operator will be with you shortly.
One moment please…
Neil says:
Hi joe. Neil Williams here. How can I help you today?
joe says:
i am interested in cold plate freezers…I live in Hawaii.
Neil says:
ok
Neil says:
tell me what you want to do with them
Neil says:
and i’ll tell you what i would recommend
Neil says:
are you talking about cold plate carts with wheels
joe says:
put it in a small ice cream mini van….shipping costs?
Neil says:
or an actual cold plate freezer to put in a truck
Neil says:
ah, i see
Neil says:
put it in a van
Neil says:
shipping depends on where in HI
Neil says:
but i can look into it.
joe says:
honolulu
Neil says:
ok
Neil says:
best way to do it is for us to ship it to a freight forwarder in CA, which our HI people normally use a company called Royal Hawaiian
Neil says:
have you heard of them?
joe says:
sure i have heard of them….i am looking at a craigslist ad for a kevry ckd-300 i think i can pick it up in new condition for 1900 locally..
Neil says:
never heard of kevry
Neil says:
but if you can see it live and in color and it looks good, that might be your best deal
joe says:
it was purchased by a cold stone creamry franchisee
Neil says:
you will pay more for a nelson, then have maybe $600 in shippng between US and ocean freight
joe says:
google search kevry ckd 300 and it should pop up
Neil says:
ok hold on
joe says:
i appreciate your time…
Neil says:
no problem.
Neil says:
yea, it looks good
Neil says:
if it has cold plates and is in working condition, that is your best bet
Neil says:
if not, come back to me and I’ll work out pricing on something similar, but it will definitely be more $
joe says:
great thanks…aloha
Neil says:
aloha!
Please wait. An operator will be with you shortly.
Neil says:
Hi Martine. Neil Williams here. How can I help you today?
Martine says:
yes please
Martine says:
i’m looking to get a price for the Nelson Model BD8RB-04
Martine says:
as well as shipping cost to zipcode 10804. and do you install?
Neil says:
not much to install
Neil says:
you can pay for what they call white glove delivery
Neil says:
which means they take up to 15 minutes in your store to unpack and put the cabinet in place
Neil says:
but its not cheap….adds about $200 to the shipping cost.
Martine says:
cool. so can i get a seperate quote for the equipment vs basic delivery vs white glove delivery?
Neil says:
are you using the larger tubs?
Martine says:
yes, replacing a unit in the store today and my franchise recommended this model
Neil says:
got it
Neil says:
ok
Neil says:
what is your email address, i’ll get you a quote with both shipping options
Martine says:
robekswykagyl@live.com
Neil says:
got it
Neil says:
I’ll shoot you an email before end of day today.
Neil says:
thanks,
Martine says:
thanks
Neil says:
Hi mike. Neil Williams here. How can I help you today?
mike says:
Can you provide a quote for two CTL-8
Neil says:
Non refrigeration? IN other words, the CLT-8 NR? Or are you looking for them with a refrigeration unit? What is your zip code?
mike says:
Nelson CLT-8 Complete W/Locking accessories My zip code is norfolk, VA 23505
mike says:
still there?
Neil says:
yup
Neil says:
I will have to find out the lead time for you.
mike says:
ok
Neil says:
might be 4-6 weeks on that model
Neil says:
how soon do you need them if you decide to buy?
mike says:
If your price is right, will order on 10/22/10
Neil says:
$2337 X 2 = $4674 + $535 shipping for 2 = $5209
Neil says:
I’ll make it an even 5K if you put the order in by 10/22
mike says:
What are the locking assessories?
Neil says:
That is standard with the cart. it’s a locking bar that sits on the lid
Neil says:
you would need to furnish the actual padlock though
Neil says:
If you watch the video on the BDC-8 cart, it has me showing how it works
Neil says:
here the link to the video
Neil says:
for the cold plate BDC-8
mike says:
Please draft an official quote regarding this transaction and email to me: dixonbrothers@msn.com
Neil says:
http://www.turnkeyparlor.com/
Neil says:
http://www.turnkeyparlor.com/
Neil says:
ok, i’ll draft the quote
Neil says:
keep in mind that the BDC-8 is a different cart, runs about $3200 without the canopy…
Neil says:
I’ll get that quote out to you shortly
mike says:
This will be for a government agency. My contact number is 301.346.5598
Neil says:
Sounds good. I think you guys might have contacted me earlier this year or at some point last year (corrections facility?)
mike says:
This purchase for that a government agency. My contact number is 301.346.5598
Neil says:
got it
ok
Neil says:
keep an eye out for my email.
Neil says:
Hi matt. Neil Williams here. How can I help you tonight?
matt says:
what is the difference between your economy dipping cabinets and your high end dipping cabinets?
Neil says:
Are you looking at gelato or ice cream dipping cabinets?
matt says:
gelato dipping cabinet for ice cream
Neil says:
are you making your own ice cream? and planning to put it in 5 liter gelato pans?
matt says:
I have a distributor who makes ice cream and puts in 5 liter pans
Neil says:
ok. got it
Neil says:
The difference between the AHT cabinets with gelato racking, and the higher end models is
Neil says:
for one, the higher end models have what is called forced air refrigeration
Neil says:
which means there is air flowing inside the cabinet
Neil says:
this is necessary if you are going to be sculpting gelato
Neil says:
but to scoop ice cream out of pans, you don’t really need to go overboard and spend that kind of money
matt says:
does it matter if i am using ice cream
Neil says:
no it doesn’t matter
Neil says:
the economy cabinets are actually perfect for the situation you describe
matt says:
is aht a quality brand
Neil says:
with the AHT models, you are essentially getting an ice cream dipping cabinet that is racked for gelato pans
Neil says:
it is definitely a quality brand
Neil says:
there are thousands of AHT cabinets all over the world
Neil says:
you get a 5 year warranty on the compressor and parts are easy to find because there are many cabinets in the US.
Neil says:
Nestle, Haagen Dazs and many others use AHT all over the US
Neil says:
so service is not an issue should you need it
Neil says:
plus, the curved glass sneeze guard is a really nice look…did you watch the video?
matt says:
how are you able to sell your dipping cabinet so cheap compared to other websites?
Neil says:
http://www.turnkeyparlor.com/
Neil says:
http://www.turnkeyparlor.com/
Neil says:
How do I sell so cheap?
Neil says:
I buy at the lowest possible cost from the manufacturer and I move a lot of volume
matt says:
did you ever sell that blaster freezer
Neil says:
so I get excellent pricing and pass that on to my customers
Neil says:
I have someone who wants it and said they would call me tomorrow, so no worries
Neil says:
I’ll move it
matt says:
sorry about that we decided that buying the ice cream would just be easier
Neil says:
i agree
Neil says:
don’t be sorry, you made the right decision. a blast freezer is expensive
Neil says:
when are you going to buy the freezers?
Neil says:
did you get the debit card?
matt says:
yeah we got it and we are going to put the order in tomorrow. I was wondering if i could get the specs on the tuero freezer?
Neil sends the file:
EURO Specs.pdf
Neil says:
there you go…did it show up?
Neil says:
it’s the EURO-16
matt says:
yeah thanks, how many 5 liter pans will it store
Neil says:
you have to admit, that was pretty cool, sending the spec sheet via chat.
Neil says:
im sure you’re impressed:-)
matt says:
how soon could we get the freezers and waffle cone maker
Neil says:
Not really sure how many 5 liter pans it will store. Tell your supplier how its 15 cubic feet and that it holds about 18 three gallon tubs and ask him how many pans he thinks you can get in it
Neil says:
what city, state are you in? what is your phone #? if you order tomorrow, I should be able to get you everything by end of next week, or early the following week
matt says:
We are located in lompoc california which is just about an hour north of Santa Barbara
Neil says:
cool
Neil says:
ok. give me a call tomorrow around 10PT and lets get the order in
Neil says:
Thanks!
The chat session has timed out.
Neil says:
Hi T-Tom. Neil Williams here. How can I help you ?
T-Tom says:
What is the cheapest way to hold and serve Frozen Custard and Italian Ices. I have a small Hussman dipping cabinet for serving. But don’t know if I can hold both in this and also need backstock holding. Very small rural store, just trying to get things together. Thanks.
Please wait. An operator will be with you shortly.
One moment please…
Neil says:
Hi John Burgess. Neil Williams here. How can I help you today?
John Burgess says:
I am looking into opening several yogart stores and am tryinh to find suppliers for both the yogart machines & the yogart product?
John Burgess says:
can you help me with this?
Neil says:
yes
Neil says:
i can help you
Neil says:
are you planning to open a self serve concept store?
John Burgess says:
Can you direct me to the companies tyhat would have these, how do I contact them?
Neil says:
We sell machines
Neil says:
and we can help you with the equipment you would need to open a store
Neil says:
what type of concept do you have in mind?
Neil says:
self serve frozen yogurt?
Neil says:
what have you seen in the market that you want to try to be like?
John Burgess says:
YES, I looked into a Franchise Yogartland but they do not have any available in my area. Therefore I am looking into to opening my own stores .
Neil says:
got it
John Burgess says:
Therefore I would need the equipment and the product
John Burgess says:
As they say if you can’t beat them join them.
Neil says:
I hear you
Neil says:
We can set you up with a sweet deal on multiple machines
Neil says:
And give you a few options for buying product
John Burgess says:
sounds great , how do we proceed?
Neil says:
what kind of time frame are you looking at to get this thing going?
John Burgess says:
couple of months, I am in the process looking inot commercial retail space in seven different locations.
Neil says:
what state?
John Burgess says:
Colorado
Neil says:
Got it.
Neil says:
First thing we do is set up a conference call, you, me and our soft serve expert, Kevin
Neil says:
we can discuss why the Stoelting machines are your best option
Neil says:
what is your email address?
John Burgess says:
birgy@prodigy.net
Neil says:
i will email you the spec sheet on the new Stoelting F231, which was made specifically to meet the needs and demands of the self serve concept
John Burgess says:
sounds great , how about Yogart product?
Neil says:
ok, look out for an email from me with the machine info, take a look at it with the pricing and then let’s plan on a conference call
Neil says:
I will also give you some good options on where to buy the yogurt
John Burgess says:
sounds good
Neil says:
one last thing, since your going to be in the business
Neil says:
it’s yogurt, not yogart:-)
Neil says:
couldn’t keep letting you misspell it
Neil says:
you still there?
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Please wait. An operator will be with you shortly.
Neil says:
Hi John Cooley. Neil Williams here. How can I help you today?
John Cooley says:
hi neil
John Cooley says:
im interested in dipping cabinets with floppy doors
Neil says:
ok
Neil says:
any particular size?
Neil says:
how many tubs do you want to scoop?
John Cooley says:
well i have capacity for up to 16 in our store, but im not sure what my budget will allow
Neil says:
I’ve got a bd10
Neil says:
that you can squeeze 15 tubs on top
Neil says:
and 10 below in storgae
Neil says:
let me grab the price for you
John Cooley says:
wowok
John Cooley says:
ok
Neil says:
what’s you’re zip code for shipping?
John Cooley says:
30303
Neil says:
Atlanta area?
Neil sends the file:
BD-10.pdf
Neil says:
see the drawing for this unit
Neil says:
you should be able to click on that file and have it open
Neil says:
22.5 cu.ft.capacity, 15 tubs facing, 10 can storage, (25 Total) 3-gal cans
Neil says:
cost $2995 + $285 shipping to 30303
Neil says:
next model up is the BD 12
Neil says:
$3799 + $320 shipping
Neil says:
29.5 cu.ft. capacity, 21 tubs facing, 18 can storage , (37 Total) 3-gal cans
John Cooley says:
sorry about that
John Cooley says:
had a few customers
Neil says:
no problem
Neil says:
take your time
Neil says:
i just sent you a file with a drawing, and put pricing on there for the two different choices
John Cooley says:
seems like that may be out of my immediate price range… do you have any reccomendations on used equipment
Neil says:
unfortunately I don’t have anything used right now
John Cooley says:
ok… did the file go to my email
Neil says:
the other option would be to go with a more generic brand of flip top dipping cabinet.
Neil says:
I carry ones made by Fogel out of central america
Neil says:
they are good quality and I sell a lot of them too
John Cooley says:
what is a flip top dipping cabinet
Neil says:
i can get you one of those just under $2k with shipping
Neil says:
i’m assuming you mean flip top by floppy top
Neil says:
maybe i assumed wrong
John Cooley says:
yes
Neil says:
so you mean the old style diner ones
Neil says:
that you can’t see through
Neil says:
correct?
John Cooley says:
what kind of capacity do the generic brands have
Neil says:
hold on
Neil says:
i’ll get you pricing on the two models
Neil says:
and capacity
John Cooley says:
the product that we sell is similar to italian ice or frozen lemonade, so we dont want our product to be displayed
John Cooley says:
we would prefer a freezer without the glass top
Neil says:
makes sense
John Cooley says:
i actually saw a model i liked in a brewsters ice cream… it was a nelson
Neil says:
yea
Neil says:
they order the BD14, which is a monster, and almost $5k
John Cooley says:
and silver with the flip top doors
Neil says:
really nice unit
John Cooley says:
i ll say!
John Cooley says:
yes it was!
Neil says:
sorry
Neil says:
i had a phone call
John Cooley says:
ok
John Cooley says:
cool!
Neil sends the file:
HFF Specs.pdf
John Cooley says:
ok
Neil says:
the HFF-8 or the HFF-12 could work for you
Neil says:
cost as follows and include shipping to Atlanta
John Cooley says:
ok
Neil says:
$1897 on the HFF-8 (includes shipping) – 5 year warranty on the compressor
John Cooley says:
ok
Neil says:
$2347 includes shipping on the HFF-12
John Cooley says:
can i adjust the temps to hold around 5 and 10 degrees F
Neil says:
yes
Neil says:
you can
John Cooley says:
sweet!
Neil says:
range is -10 to +10
Neil says:
if you ended up needing more than +10
Neil says:
that’s not a problem
John Cooley says:
how many containers will the hff 8 hold
Neil says:
you just buy a wide range thermostat for $40
Neil says:
i can sell that to you too
John Cooley says:
gotcha
Neil says:
12 tubs on top
Neil says:
for the HFF-8
Neil says:
9 underneath
Neil says:
you can probably squeeze a 13th tub on top
John Cooley says:
wow! thats plenty of space!
Neil says:
ok
Neil says:
so think about it
Neil says:
the HFF-8 is a good freezer
John Cooley says:
i definitely am!
Neil says:
i can take a credit card over the phone when you’re ready
Neil says:
just call
Neil says:
877-817-5716
Neil says:
Talk to you soon!
Neil says:
Thanks,
Neil says:
Neil
John Cooley says:
thanks neil!
Neil says:
takes about 2-3 days to ship
John Cooley says:
have a good 1
Neil says:
then 2-3 days to ATL
Neil says:
you too
John Cooley says:
yeah, we are looking to get one in the off season
Neil says:
i can forward you an email of the chat if you want
John Cooley says:
end of oct or novemeber
Neil says:
just need your email address
Neil says:
that way you can hold me to those quotes:-)
John Cooley says:
frozencooleys@gmail.com
Neil says:
ok
Neil says:
have a good one bye
John Cooley says:
appreciate it!
The chat session has timed out.
Please wait. An operator will be with you shortly.
Neil says:
Hi Rick. Neil Williams here. How can I help you today?
Rick says:
Am i able to sell equipment on Turnkey? i have two batch freezers that i would like to sell
Neil says:
Here’s how it works
Neil says:
I make 10% commission
Neil says:
so you have to build that in to the price
Neil says:
I get $100 of that up front
Neil says:
to post the ad
Neil says:
then I send out an email to my list letting them kow
Neil says:
know
Neil says:
what type of batch freezers are they?
Rick says:
thompson 40 qt
Neil says:
send me a few pictures, some detailed information, approx age, model, etc
Neil says:
email: sales@turnkeyparlor.com
Neil says:
I can sell them for you fairly quick
Neil says:
always have folks looking
Rick says:
that sounds good. i see them on your website often and am also wondering if you can let me know what a fair price would be
Neil says:
Rick
Neil says:
give me a minute
Neil says:
I’ll be right back
Rick says:
re booting computer back in 5
Neil says:
Rick
Neil says:
not sure what a fair price is yet
Neil says:
need more detailed info
Neil says:
go ahead and send me pics and jot down as much info as you can think of
Neil says:
on an email
Neil says:
and I will see if I can help you set a price point
Neil says:
sales@turnkeyparlor.com
rick says:
i will send over all of the exact info right no with the pictures. i appologize. what was your name again?
Neil says:
Neil
Neil says:
no problem
Neil says:
I’m heading out of the office now, but we can talk about it tomorrow
Neil says:
you can call 877-817-5716
Neil says:
talk to you soone
Neil says:
soon
Neil says:
Thanks
Neil says:
Neil
rick says:
i wll send them right now. call you tomorrow. thanks neil
Neil says:
did you buy the units new or used?
rick says:
used
Neil says:
ok
Neil says:
sounds good
Neil says:
just make sure you have approximate age on there
rick says:
they have extra blade and belts and much more. will do on the age
Neil says:
ok
Neil says:
talk to you tomorrow
The chat session has timed out.
Please wait. An operator will be with you shortly.
Neil says:
Hi Christi. Neil Williams here. How can I help you today?
Christi says:
Hi Neil. I am in Arkansas and we are researching costs to open a yogurt/ice cream shop.
Christi says:
My first question, do you have the flush mount self serve yogurt machines that everyone is using these days?
Neil says:
u mean the ones that are being used for the self serve soft serve yogurt concept stores?
Neil says:
that go behind a wall
Christi says:
yes
Neil says:
yes
Neil says:
the Stoelting Machines are probably the best option for that
Neil says:
have you heard of Orange leaf?
Neil says:
they just built a store in Chapel Hill, NC
Neil says:
and are kicking butt
Christi says:
yes, they just put one in arkansas
Neil says:
they put 8 machines in there
Christi says:
which ones? how much are they
Neil says:
i see, do you know if they used Stoelting machines in the arkansas store?
Neil says:
they did in Chapel Hill
Neil says:
cost depends on how many you buy
Christi says:
not sure
Neil says:
but plan on paying around $13k per machine
Neil says:
it’s not a low cost investment play
Christi says:
does that mean they sell two flavors with twist option
Neil says:
but the volume these stores are doing is huge
Neil says:
yup
Neil says:
that is the F131 twin twist
Neil says:
you might be able to find used machines
Neil says:
but that is a little risky and hard to find
Neil says:
good ones
Neil says:
we are working on a “turnkey” concept
Christi says:
i think we would be more interested in new ones
Neil says:
yes, new makes sense
Christi says:
what is that concept
Neil says:
the self serve shop concept, just like orange leaf, menchies, and all the others out there
Neil says:
who are doing it
Neil says:
it is definitely the best business model
Neil says:
you can see some of them in action on youtube
Christi says:
but we could be independent without franchise costs?
Neil says:
yes
Neil says:
independent, no franchise
Neil says:
that is my plan
Christi says:
what is that cost?
Neil says:
haven’t gotten that far yet
Neil says:
working on it, but it won’t be expensive.
Neil says:
our angle is to make money on the sale of machiens
Neil says:
machines
Neil says:
and a little on consulting
Christi says:
i would be interested in hearing more about that!!!
Neil says:
but make it so that it it s a much better deal for you
Neil says:
than a franchise
Neil says:
stay tunes
Neil says:
tuned
Neil says:
if you sign up for pricing on the soft serve page
Neil says:
you will be in our data base and will hear more about it as we develop it
Neil says:
just put your first name and email address in there
Neil says:
i promise not to send you too much spam:-)
Christi says:
we do NOT want franchise, but would like to have a little help with getting started. we have a town in Arkansas that does not even have an ice cream shop
Neil says:
sounds good
Christi says:
would you recommend only going yogurt, or maybe adding ice cream too
Neil says:
i was thinking about the combo idea
Neil says:
and i don’t think its a bad one
Neil says:
but i have to give it more thought
Neil says:
you have to really figure out a way to distinguish the two
Christi says:
how soon would you get back with us on turn key concept
Neil says:
and make sure that there isn’t confusion
Neil says:
should have something within 2-4 weeks that we can share with you
Christi says:
why would there be confusion
Neil says:
confusion between what is yogurt, and what is ice cream
Christi says:
gotcha
Neil says:
make sure the signage is good
Neil says:
etc
Neil says:
but it could work well
Neil says:
ok, i’m taking the rest of the day off:-)
Neil says:
keep in touch!
Christi says:
thank you!
Neil says:
you too
Neil says:
don’t forget to check out you tube
Christi says:
what do i look up
Neil says:
search
Neil says:
self serve soft serve stores
Neil says:
and some good stuff will come up….you sort of have to sift through some irrelevant stuff
Neil says:
and teenage vides
Christi says:
thanks!! Please get back with us.
Neil says:
or self serve frozen yogurt stres
Neil says:
stores
Neil says:
ok will do
Neil says:
don’t forget to sign up for the pricing so that you go in our database
Christi says:
will do right now
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Neil says:
Hi larry nelson. Neil Williams here. How can I help you today?
larry nelson says:
just checking on 8 compartment freezer and waffle cone
Neil says:
ok
Neil says:
do you have questions on it?
Neil says:
The TKPEDC-8 is $1749
Neil says:
that includes shipping and the can holder system
Neil says:
I do have a scratch n dent unit available, but it won’t last long
larry nelson says:
yes does the dented freezer have a sneeze hguard
Neil says:
it does
Neil says:
brand new in the crate
Neil says:
but if you don’t need it, I can reduce the cost of the dented freezer
larry nelson says:
is it 110 or 220
Neil says:
110
larry nelson says:
great will be checking back when i get words about my loan thank you
Neil says:
sounds good
Neil says:
feel free to give me a call, or shoot me an email or a chat when you’re ready
Neil says:
have a great rest of the weekend
larry nelson says:
how much is mixer three spidle on it i could not fing price
Neil says:
follow this link to the pricing on our mixers
Neil says:
http://www.freezerplanet.com/
Neil says:
http://www.freezerplanet.com/
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Neil says:
Hi Carol Weidner. Neil Williams here. How can I help you today?
Carol Weidner says:
Hi Neil! I have a couple questions about the freezer we bought last month.. First I really need a copy of an invoice.. can you e-mail it tome?
Neil says:
yes
Neil says:
will do that today
Carol Weidner says:
awesome! it’s info@trailend.com. Second.. I never heard back about the racking system.. any word?
Neil says:
i’m so sorry i dropped the ball on the racking system
Neil says:
please remind me so I can revisit
Neil says:
you only got racks?
Carol Weidner says:
oh.. we got the frerezer with the white tops (no lids) and there’s supposed to be racks, I’m sure and lids.
Carol Weidner says:
right now, we’re sitting tubs on tubs and just using those white square tops to kinda hold things in place.
Neil says:
got it
Neil says:
ok
Neil says:
let me check and see if the lids are included. I know for sure you are supposed to have racks
Neil says:
i don’t know for sure that hussmann makes lids
Neil says:
but i will double check
Carol Weidner says:
okay.. I’m more concerned about the racking.. but the freezer’s working fine whuich is good cuz we’re in a warm spell!
Neil says:
great to hear the freezer is working well for you.
Neil says:
thanks for being nice about me dropping the ball
Neil says:
i appreciate you being civil about it:-)
Neil says:
I will follow up later today with an invoice and an update on the racks.
Carol Weidner says:
naw.. I know what it’s like to be busy.. and I can serve ice cream! so long as we get them I’m happy =) And if you send that invoice I can get the lease underway.. Thanks a bunch!
Neil says:
got it
Neil says:
have a great day!
Carol Weidner says:
you too!
Please wait. An operator will be with you shortly.
Neil says:
Hi Gerda. Neil Williams here. How can I help you today?
Gerda says:
Hi Neil still looking for the 8 dippingfreezer I live in hawaii
Neil says:
did we talk on the phone or via email already?
Gerda says:
Yes we did,my computer was broke so i got it fix’t
Neil says:
I see
Neil says:
Cost on a brand new TKPEDC-8 Ice Cream dipping cabinet
Neil says:
with shipping included to Hawaii is $2349
Neil says:
no tax
Neil says:
i charge no tax
Gerda says:
Ok that sound good are you open for buisness to day
Neil says:
yup
Neil says:
open all day today
Neil says:
you can call me with a credit card and place the order
Neil says:
if you get our voice mail, leave me a message that you are ready to buy
Neil says:
and I will call you back.
Neil says:
i have to run out of the office right now for about an hour. be back at 12:30 eastern time
Gerda says:
Wher can I get some info about icecream Toppings
Neil says:
i will look into that and email some local companies
Neil says:
i have to run out now Gerda. I will be back shortly.
Neil says:
Thanks!
Neil says:
Neil
Gerda says:
Ok will call you.
Neil says:
ok!
Please wait. An operator will be with you shortly.
Neil says:
Hi tommy. Neil Williams here. How can I help you today?
tommy says:
hello i want to buy ice cream carts
Neil says:
ok
Neil says:
what do you want to do with them?
tommy says:
i want item sent before july 6
Neil says:
sorry tommy
Neil says:
i can’t get it to you that quick
tommy says:
bc health department need to check item before renew licen to me
Neil says:
will take about 2 weeks to get you a cart
tommy says:
yes i know for a favorite for me
Neil says:
sorry
tommy says:
i will buy more item here more
tommy says:
how long i can get a item
Neil says:
ok
Neil says:
it depends on which cart you want
Neil says:
some i can get you in 2 weeks
tommy says:
bdc10
tommy says:
or 8
Neil says:
2 weeks on the BDC-8
Neil says:
maybe less if you order tomorrow
Neil says:
If you want to call me in the morning
Neil says:
i can give you a better eta
Neil says:
on when it would get to CA
tommy says:
bc my health department meet on july 6 i think or 7
Neil says:
BDC-8 is $2874 +$300 shipping
Neil says:
I might be able to get it to you by July 5 or July 6, but can’t tell you until tomorrow morning for sure.
tommy says:
i want to know how differen bdc 10 and bdc 8s or bdc 8
Neil says:
July 6..i think monday is a holida
tommy says:
no july 5
Neil says:
same thing, bdc-10 is just much bigger
Neil says:
i think the 5th is a holiday
Neil says:
shipper won’t deliver
tommy says:
one more think
Neil says:
ok
tommy says:
if i dont sell ice cream can i put soda beer can and water bottle
tommy says:
bc after summer time i sell a beer at football season
Neil says:
not a good idea
Neil says:
they will freeze
Neil says:
unless you manage the cold plates
Neil says:
like plug them in two days before
Neil says:
let them sit
tommy says:
i can turn a freeze little low
Neil says:
and then use the cart 2 days laters
Neil says:
but you will have to learn to manage that and test it a few days after charging the cold plates
Neil says:
i think you can do it
tommy says:
simple if i sell beer tomorrow i put a beer inside maybe 2 hours
Neil says:
yup
Neil says:
if you are serious about the cart, make sure you check with me in the am to put in the order
Neil says:
i can take any major credit card
tommy says:
i worrie one thing is a better can is plates maybe take a eletc pass trought
tommy says:
thourgh
tommy says:
beer
Neil says:
you can keep the cart plugged in
Neil says:
at all times if you want
Neil says:
and it will act like a freezer
tommy says:
how long a batter will take
tommy says:
without pulg a power
Neil says:
the cart will hold below zero temperature for up to 12 hours without electricity
tommy says:
wow
tommy says:
about beer and soda and water which temperature will take
Neil says:
it is made for ice cream temperature
Neil says:
the only way to use it for been and soda will be to plug it in 2-3 days before you plan to use it for beer and soda, then it will be warm enough to keep the 35 degree temp for beverages
tommy says:
can i choice 35 degree temp
tommy says:
on a carts
Neil says:
no
Neil says:
actually yes
Neil says:
you can
Neil says:
there is a digital thermostat
tommy says:
how do i know is 35 degree tmp
tommy says:
ohic
tommy says:
i want one
Neil says:
ok
Neil says:
call me tomorrow
Neil says:
what is your email address?
tommy says:
if i put beer and soda and water
tommy says:
how many can or bettle
tommy says:
my godtommy30@yahoo.com
Neil says:
ok
Neil says:
let’s touch base early tomorrow
Neil says:
i’ll let you know if we can hit the date you are looking for
tommy says:
that good
tommy says:
how many can or water bottle can fix in a carts
Neil says:
not really sure
Neil says:
it’s 8.5 cubic feet
tommy says:
i want to make a soda float
tommy says:
bdc10
Neil says:
bdc-8
Neil says:
you can see the drawings and dimensions here
Neil says:
http://www.turnkeyparlor.com/
Neil says:
http://www.turnkeyparlor.com/
tommy says:
please hold
tommy says:
do item come with umbrella
Neil says:
$125 for umbrella
tommy says:
i need a my bussiness icon on carts
Neil says:
you can do that locally for a lot less
Neil says:
ask for a vynil decal
Neil says:
we charge $600 for that
Neil says:
locally it can be around 150
tommy says:
i talking about a sign
tommy says:
on top
tommy says:
do u think health department will look a ice cream carts on that day
Neil says:
i don’t know
tommy says:
which one more better
tommy says:
incule soda float with a icecream
tommy says:
which carts can do that
tommy says:
i have to go now what time u will on line again tomorrow
Neil says:
6 am california time
tommy says:
please giveme which day u can do
tommy says:
i live in ca too
Neil says:
i live in north carolina
tommy says:
where
Neil says:
call me in the morning with a credit card if you want to place the order for the BDC-8
Neil says:
that is the only one we can get you quickly
Neil says:
maybe
Neil says:
I’ll know in the morning
tommy says:
i live in san leandro ca
Neil says:
ok
Neil says:
call me tomorrow
tommy says:
give me a phone
Neil says:
877-817-5716
tommy says:
bye
Neil says:
ok
Neil says:
bye
The chat session has timed out.
Neil says:
Hi tadas. Neil Williams here. How can I help you today?
tadas says:
8 Hole (flavor) Ice Cream Dipping Cabinet Model #TKPEDC-8
tadas says:
hello
tadas says:
what is the price of the product indicated above
Neil says:
normally $1849, no only $1749 with shipping and can holders included.
Neil says:
ships in 2-3 days, arrives 3-4 days later
tadas says:
total time about 7 days
Neil says:
correct
tadas says:
taxes excluded:)
Neil says:
no taxes!
Neil says:
you would be buying from an nc business
Neil says:
so no worries
Neil says:
$1749 is your net cost
tadas says:
ok. i put you guys on my top list:)
tadas says:
thank you for your time.
Neil says:
sounds good
Neil says:
thanks Tadas
Please wait. An operator will be with you shortly.
One moment please…
Neil says:
Hi Bob . Neil Williams here.
Neil says:
Are you still there?
Neil says:
sorry about the delay
Bob says:
yes
Bob says:
Neil I was looking at Nelsen dipping cabinets on your site and had inquired about a price
Neil says:
ok
Bob says:
the e-mail I got detailed all sorts of cabinets but NOT the Nelson that I inquired about
Neil says:
Which one do you need a price for
Neil says:
is it an 8 flavor or 12?
Bob says:
well.. to tell you the truth, I forget now — but the Master Bilt equivalent I am researching holds 14 + 11 Its a DC 10D model if that tells you anything
Neil says:
i see
Neil says:
so its a flip top correct?
Neil says:
not a visual dipping cabinet
Bob says:
yes a back of the counter type not display type
Bob says:
its something in the range of 66 inches long +/-
Neil says:
ok
Neil says:
give me a few minutes
Neil says:
and i’ll get you the cost
Neil says:
what is your shipping zip code?
Bob says:
thank you
Bob says:
44203
Neil says:
bear with me…a few more minutes
Bob says:
ok
Neil says:
$4100 + $225 shipping
Neil says:
let me price out the masterbilt for you too
Bob says:
please do
Neil says:
the nelson is 29.5 cubic feet holds 14 on top 12 in storage
Bob says:
yes.. Just re-located the spec sheet.
Neil says:
ok
Neil says:
i know the masterbilt is cheaper…
Neil says:
working on that price
Bob says:
ok
Neil says:
I gave you the wrong freight on the Nelson – should be $125…you are in OH
Neil says:
On the masterbilt
Bob says:
ok
Neil says:
DC-10D
Neil says:
you are looking at
Bob says:
yes
Neil says:
$2812
Neil says:
$225
Neil says:
shipping
Neil says:
So, $3037 total
Bob says:
ok.. any idea on availability and expected shipping time to Ohio?
Neil says:
what’s your phone #?
Neil says:
I can call you back with that
Neil says:
Just want to check with the warehouse
Neil says:
and confirm stock
Neil says:
if it’s available, it will go out within 3 days, and arrive in OH 3 days after
Bob says:
just e-mail me please. bob@1pricepizza.com Thanks. .. I have to run here.. appt to get to
Neil says:
perfect. will do. Thanks!
Neil says:
Hi Peter Stewart. Neil Williams here. got someone else on the line
Neil says:
but will be with you in a few minutews
Peter Stewart says:
Neil, I reviewed all your material. Subject to my submission to Fayetteville, zoning in the next week or so, I will be ready to get serious. I want to use you to help me put my final plans together and work up operational plans. Will you have any free time in the next few weeks. I will be glad to drive up to Chapel Hill.
Neil says:
sounds good
Neil says:
I prefer to work over phone and internet
Neil says:
as this time of the year is insane
Peter Stewart says:
Neil as background, I spoke with you last week. I have spent my career in the auto business. I have the land and capital to build and open a small shop. My concept is a Ice cream / hot dog restaurant by a Park in the Downtown Fayetteville area.
Neil says:
putting meetings together is a challenge.
Neil says:
got it
Neil says:
i remember talking to you
Peter Stewart says:
OK, the phone is my preferred way. I am about a week or two away. What I need is a general idea of what you need to help me put this to operation together.
Peter Stewart says:
Can I fax you my concept layout to review.
Peter Stewart says:
If you are busy now I will contact you later.
Peter Stewart says:
Thank you.
Peter Stewart says:
My phone # is 910-485-2080 Cel 910-977-5770
Neil says:
sorry peter
Neil says:
jumped off the desk
Peter Stewart says:
Ok still here
Neil says:
absolutely
Neil says:
fax me what you got so far
Peter Stewart says:
what is you fax #
Neil says:
877-632-2210 (fax)
Peter Stewart says:
OK , I will sent you my lay out as well as my cost of operation estimate. I look forword to working with you. For now. Good by. The fax will be coning shortly.
Neil says:
sounds good
Neil says:
thanks peter
Please wait. An operator will be with you shortly.
One moment please…
We apologize for the delay. A representive will be with you shortly.
Neil says:
Hello Patricia.
Neil says:
neil here
Neil says:
Sorry to make you wait
Neil says:
Do you have a question?
Patricia says:
Yes, Can you tell me at what temperature the hot fudge topping dispenser holds the sauce?
Patricia says:
I am looking for something to use with Gold Brick topping (chocolate with pecans –it turns hard when spooned over ice cream or anthing chilled) that must be held at 95-100 degrees.
Neil says:
hold on a sec
Neil says:
oh i see
Neil says:
i thought you were asking me what temperature the sauce should be kept at
Neil says:
give me a second and I’ll find out what the range is
Patricia says:
that’s what I need to know
Neil says:
wow..
Neil says:
can’t seem to find such simple information
Neil says:
can you give me your email address and I’ll find the spec sheet and shoot you an email?
Neil says:
ill get it out to you shortly
Patricia says:
that’s what I was just getting ready to type thanks, this has been my first on-line chat
Neil says:
chat works pretty good doesn’t it:-)
Neil says:
I’ll get the spec sheet out to you shortly.
Neil says:
thanks
Patricia says:
yes, thanks….looking forward to receiving that temperature range via e-mail. good bye
Please wait. An operator will be with you shortly.
Neil says:
Hello Brit. My name is Neil
Neil says:
can i help you?
Brit says:
Neil, I believe we have emailed before and spoken about the 12H ice cream dipping freex=zer
Brit says:
freezer
Neil says:
ok
Neil says:
still have questions?
Brit says:
i can not locate the email with the price of that 12H and would I still be eligible for the $300 off?
Neil says:
yes
Neil says:
i’ll still do the deal with you
Neil says:
after discounts
Neil says:
the SP 12H is $2499
Neil says:
if you want gelato racking its $2649
Neil says:
those prices include shipping
Brit says:
and if this freezer was left outside would it it be durable in the rain?
Neil says:
it can handle rain
Brit says:
just want the ice cream….we changed our mind about gelato =)
Neil says:
but I would do my best to dry it off and try and protect it
Neil says:
at the very least see if you can buy a tarp for it
Neil says:
i can’t guarantee that it won’t rust over time
Neil says:
if it keeps getting wet
Neil says:
but I don’t think it will affect it mechanically
Brit says:
exactly what we were thinking…i got ya…also would it be durabel in the sun ?
Neil says:
while in the sun
Neil says:
you will have to dial it down as cold as it will go
Neil says:
the thermostat i mean
Brit says:
right i understand
Neil says:
ideally you have some sort of shade cover
Neil says:
keep it out of direct sunlight
Brit says:
ike an umbrella of some sorts
Brit says:
like*
Neil says:
exactly
Neil says:
or even better
Neil says:
a tent type thing
Neil says:
with four poles
Brit says:
right
Brit says:
ok thank you for your help….we are clearing the space and as soon as that is set I will email you to make the order. i need my husbands business credit card and dont have it on me.
Neil says:
Hello Daniel. My name is Neil. How can I help you?
Daniel says:
I’m trying to order your cart vending business guide book but the check out feature on your site is not working
Neil says:
ok
Neil says:
today’s your lucky day
Neil says:
I’ll give you the upload page for free
Neil says:
hold on a second
Neil says:
download page for free
Neil says:
hold on
Daniel says:
ok’
Neil says:
Hi Kelly Harris. Neil Williams here. How can I help you today?
Kelly Harris says:
Neil,
Kelly Harris says:
I met you at Steve Thompsons in June. I am looking for a Batch freezer and Blast freezer. What do you have?
Neil says:
I don’t have batch freezers – Steve sells those direct
Neil says:
I can sell you a blast freezer
Neil says:
about $5600 for a one door, or $7200 for a two door
Neil says:
shipping with lift gate service is included in those prices
Kelly Harris says:
Are they new?
Neil says:
brand new
Kelly Harris says:
do you like carpigiani batch freezers. There are a few of them locally that I can get….not sure which is better????
Neil says:
I don’t have anything negative to say about carpigiani
Neil says:
if you can get a good deal on one
Neil says:
I wouldn’t tell you not to go for it.
Neil says:
I do think the Emery Thompson is a little bit better, but again
Neil says:
if you can find a great deal on a used one, like from an old cold stone creamery
Neil says:
that might be the way to go.
Kelly Harris says:
ithought I should start out with either a used Thompson machine or Carpigiani batch freezer. I was also looking for a used blast freezer….but haven’t been able to find one. If our plan works, then we would buy new to continue the growth……
Neil says:
sounds good Kelly
Kelly Harris says:
How much Ice cream/gelato will a blast freezer hold for a one door vs a two door
Neil says:
I’ll keep my eyes open for a used one
Neil says:
in 3 gallon tubs
Kelly Harris says:
thanks Neil….have a good night
Neil says:
the 2 door holds 43 tubs
Neil says:
the one door holds 20 tubs
Neil says:
not really sure about 5 liter pans
Neil says:
you have a great night too.
Kelly Harris says:
we would probably used the two door. we are making ice cream for 21 outlets….
Neil says:
WOW!
Neil says:
that sounds like a lot
Neil says:
let me know when you’re ready
Neil says:
thanks,
Neil says:
neil
Kelly Harris says:
I hope it is a lot!!!
Please wait. An operator will be with you shortly.
Neil says:
Hello brad freeman. My name is Neil. Can you hold on for about 5 minutes?
brad freeman says:
sure i guess
Neil says:
ok
brad freeman says:
alright neil. i wanna know if i can put those automatic thermostat controls on a dipping freezer
Neil says:
you mean swap out the thermostat that is in the freezer to begin with?
Neil says:
our dipping cabinets already have thermostats
brad freeman says:
i want to be able to tell my freezers to stay at 0 or 5 degrees or whatever temp, not a power of 2 or 6
Neil says:
i see, so you mean put in a digital thermostat?
brad freeman says:
yep, but it also control the temp, not one that just tells me it is too warm or cold, and i have to go adjust the power
Neil says:
in theory, you should be able to set a digital thermostat to, lets say, zero
Neil says:
and then wait for it to get there
Neil says:
the compressor will turn on and off on its way there
Neil says:
but it needs time to find the temp you set it a
Neil says:
usually takes about 24 hours
Neil says:
to get there
Neil says:
any thermostat, digital or dial
Neil says:
works this way
brad freeman says:
is the thermostat accurate, or is it giving me the temp of my wall, which has very little to do with my product (might be having that problem now)
Neil says:
that could be the problem
Neil says:
the temp of the wall
Neil says:
is your ice cream too soft?
brad freeman says:
it is wierd, some flavors are soft, some hard, but mainly i don’t have control over it the way i want. i don’t know what is going to happen when i have it out on a 90 degree day
brad freeman says:
i don’t guess i could make a thermostat on a string, that i could hang in the middle of the freezer?
Neil says:
you are talking about a temperature gauge
Neil says:
a temperature gauge is different from a thermostat
Neil says:
the thermostat goes inside the machine, and controls when the compressor starts and stops
Neil says:
the temperature gauge just gives you the temperature inside the freezer
Neil says:
here’s an idea
brad freeman says:
right, control the machine, but get the temp from the right area
Neil says:
i see
Neil says:
ok, here’s my thought
Neil says:
that might or might not help
Neil says:
flavors in the corners are always going to be harder
Neil says:
because they are up against 2 walls
Neil says:
chocolate flavors are traditionally harder
brad freeman says:
yep, like a freakin rock
brad freeman says:
i jsut set that out on the counter
Neil says:
ok
Neil says:
put those super hard flavors in the middle of the cabinet
Neil says:
and those that you’ve identified as softer flavors
Neil says:
put them in the corners.
Neil says:
you can rotate as needed
Neil says:
this won’t solve all your problems, but it will help some
brad freeman says:
moving on to a different topic.
Neil says:
ok
brad freeman says:
my health department won’t let me dip ice cream from a cart. i have to be in a stearilized trailer. how are others doing it?
Neil says:
some states simply won’t let you do dairy products outdoors
Neil says:
what state are you in?
brad freeman says:
tn, i do, it is just a major major pain
Neil says:
i see
Neil says:
the health dept can be a challenge.
brad freeman says:
i am going to bust my butt today to set up a commisary, at a potential store front location, so i can have the mobile food vender permit to serve at teh farmers market
brad freeman says:
and get water tanks installed on my trailer.
brad freeman says:
….but i can hand out prepackaged stuff from an exposed cart, so 1. have you ever heard of that before, 2. is that a good choice or a can of worms i don’t even want to mess with
Neil says:
you mean is pre packaged a problem?
brad freeman says:
yea, like having a commercial kitchen or certifications
Neil says:
pre packaged ice cream bars is easy
Neil says:
should not be a problem at all.
brad freeman says:
oh no, i mean prepacking my own stuff
Neil says:
ahh
Neil says:
i see
Neil says:
now
brad freeman says:
i am too high class for pos dove bars
Neil says:
haha!
brad freeman says:
jk
brad freeman says:
i hate those guys, and italian ice
Neil says:
i hear you
Neil says:
i wish i could tell you what the right thing to do it
Neil says:
is
Neil says:
but i have a feeling you already know
Neil says:
its a pain in the ass to go through all of this
brad freeman says:
i HOPE there is someone that know more about this than me
Neil says:
but i think if you do it, and you make a good product
Neil says:
it will be worth it
brad freeman says:
it is like the only one that knows anything, if at all, big if, is the inspectors
Neil says:
unfortunately, that’s true
brad freeman says:
oh, people love my shit
Neil says:
they control
Neil says:
and determine everything
Neil says:
down to the county
Neil says:
and in many cases the individual inspectors
Neil says:
have their own interpretation
Neil says:
so its tough
brad freeman says:
i should have just done kettle corn
Neil says:
ha
Neil says:
yup
Neil says:
but they’d probably mess with you for that too
brad freeman says:
oh no, that is uncontroled, you could have rat shit in that and he can’t do anythign
brad freeman says:
he said so
Neil says:
haha!
Neil says:
maybe rat shit will add flavor
brad freeman says:
do you have a used ice cream shop to move
Neil says:
not right now
Neil says:
http://www.turnkeyparlor.com/
Neil says:
just some italian ice stuff as a package here:http://www.turnkeyparlor.
brad freeman says:
how bout a used batch freezer
brad freeman says:
blast, tempering, storage, and some of those digy therms
Neil says:
I have some stuff I’m sourcing, but won’t know the details until Saturday.
Neil says:
Check with me next week if you can
brad freeman says:
what is sourcing
Neil says:
“getting”
Neil says:
i work with a guy here in NC that has access to cold stone creamery’s, etc. that have closed
Neil says:
and he refurbishes the stuff before we sell it.
brad freeman says:
how much are one of the digital thermostats. and chan i install one of those, or does it require flushing and stuff
brad freeman says:
can*
Neil says:
brad
Neil says:
sorry
Neil says:
i don’t carry digital thermostats
brad freeman says:
ebay? …….i have know idea
Neil says:
possibly
Neil says:
don’t think you have to flush anything.
Neil says:
might be an easy swap of some wiring
The chat session has timed out
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