Turnkey Parlor Help Chat Transcripts 2011

August 5th, 2011 by

Check out our chat transcripts with Turnkey Parlor customers! We are always ready and available to help at Turnkey Parlor!

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Neil says:
Hi Chris. Neil Williams here. How can I help you today?
Chris says:
Looking to purchase a ice cream dipping cabinet. I just watched the video on the 8-can dipper. How much are these going for?
Neil says:
normally $1849
Neil says:
right now only $1749
Neil says:
and free shipping
Neil says:
all 48 states
Chris says:
ok and how long is that price available
Neil says:
at least 30 days
Chris says:
that works
Neil says:
includes the can holders for 3 gallon tubs
Neil says:
the SP 12H is normally $2749
Neil says:
now $2499 with free shipping
Chris says:
ok I am looking to open up in a few months in arizona
Neil says:
ok
Chris says:
which one is that
Chris says:
12 can?
Neil says:
that is the 12 flavor unit
Neil says:
yup
Chris says:
nice..
Neil says:
includes can holders and free shipping in the $2499
Chris says:
Okay what i am doin is writing all this down
Neil says:
you can always order it when ready, and ask me not to ship it until X date
Chris says:
i like the can holders, keeps thinkgs clean and organized
Neil says:
yea, the can holders are a nice feature
Neil says:
and they can be expensive, so keep that in mind when shopping around
Neil says:
make sure you are comparing apples to apples
Chris says:
ok neil and there is a maitenece package?warranty?
Neil says:
some sites don’t include the can holders – or shipping
Neil says:
800 number on all cabinets, nationwide service network
Neil says:
5 years on compressor
Neil says:
1 year parts, 90 days labor
Neil says:
i can email you a transcript of this chat if you want
Chris says:
yes please, ccheney805@gmail.com
Neil says:
ok, will do
Chris says:
you guys sell waffle makers?
Neil says:
yes
Chris says:
how much they going for?
Chris says:
like 8″
Neil says:
see the package deal
Neil says:
http://www.turnkeyparlor.com/waffle_cones.htm
Neil says:
http://www.turnkeyparlor.com/waffle_cones.htm
Neil says:
7″
Chris says:
i see
Chris says:
i like the package deal
Chris says:
would need the waffle iron too
Chris says:
i am liking your website..
Neil says:
cool thanks
Neil says:
i’ll follow up with the transcript, as well as an email with other details and stuff for you to consider.
Neil says:
any other questions?
Chris says:
not at the moment i wanna thank you for the help
Chris says:
:)
Neil says:
thank you. talk to you soon. bye
Chris says:
have a great day

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Carolyn says:
Need your fax #?
Neil says:
Hi Carolyn. Neil Williams here. How can I help you today?
Neil says:
877-632-2210 (fax)
Carolyn says:
Please check item # clt-6 for Qty 1 we are ready to purchase
Neil says:
ok
Neil says:
clt-6 with refrigeration, correct?
Carolyn says:
It was $2,490 on your site
Neil says:
correct
Neil says:
ok
Neil says:
will you be paying with credit card or by check?
Carolyn says:
probably credit card not sure,,,I’m not the buyer
Neil says:
ok, checking lead time.
Carolyn says:
Deb will be sending over a PO shortly
Neil says:
i can call you in a few with the answer, or email you. might take me a few minutes
Neil says:
the answer as far as how quick it can ship i mean
Neil says:
i’ll be looking out for the po via fax
Carolyn says:
Thanks..Carolyn
Neil says:
ok
Neil says:
thank you!

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Neil says:
Hi Chris. Neil Williams here. How can I help you today?
Chris says:
Looking to purchase a ice cream dipping cabinet. I just watched the video on the 8-can dipper. How much are these going for?
Neil says:
normally $1849
Neil says:
right now only $1749
Neil says:
and free shipping
Neil says:
all 48 states
Chris says:
ok and how long is that price available
Neil says:
at least 30 days
Chris says:
that works
Neil says:
includes the can holders for 3 gallon tubs
Neil says:
the SP 12H is normally $2749
Neil says:
now $2499 with free shipping
Chris says:
ok I am looking to open up in a few months in arizona
Neil says:
ok
Chris says:
which one is that
Chris says:
12 can?
Neil says:
that is the 12 flavor unit
Neil says:
yup
Chris says:
nice..
Neil says:
includes can holders and free shipping in the $2499
Chris says:
Okay what i am doin is writing all this down
Neil says:
you can always order it when ready, and ask me not to ship it until X date
Chris says:
i like the can holders, keeps thinkgs clean and organized
Neil says:
yea, the can holders are a nice feature
Neil says:
and they can be expensive, so keep that in mind when shopping around
Neil says:
make sure you are comparing apples to apples
Chris says:
ok neil and there is a maitenece package?warranty?
Neil says:
some sites don’t include the can holders – or shipping
Neil says:
800 number on all cabinets, nationwide service network
Neil says:
5 years on compressor
Neil says:
1 year parts, 90 days labor
Neil says:
i can email you a transcript of this chat if you want
Chris says:
yes please, ccheney805@gmail.com
Neil says:
ok, will do
Chris says:
you guys sell waffle makers?
Neil says:
yes
Chris says:
how much they going for?
Chris says:
like 8″
Neil says:
see the package deal
Neil says:
http://www.turnkeyparlor.com/waffle_cones.htm
Neil says:
http://www.turnkeyparlor.com/waffle_cones.htm
Neil says:
7″
Chris says:
i see
Chris says:
i like the package deal
Chris says:
would need the waffle iron too
Chris says:
i am liking your website..
Neil says:
cool thanks
Neil says:
i’ll follow up with the transcript, as well as an email with other details and stuff for you to consider.
Neil says:
any other questions?
Chris says:
not at the moment i wanna thank you for the help
Chris says:
:)
Neil says:
thank you. talk to you soon. bye
Chris says:
have a great day

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One moment please…
Neil says:
Hi Jennifer. Neil Williams here. How can I help you today?
Jennifer says:
Hi I am looking at the Two Flavor Twin Twist Flavor Counter-top, Soft Serve Frozen Yogurt Machine, Gravity Freezer E131 or F131. Can you provide me a quote for this item?
Neil says:
hello?
Jennifer says:
Hi I am looking at the Two Flavor Twin Twist Flavor Counter-top, Soft Serve Frozen Yogurt Machine, Gravity Freezer E131 or F131. Can you provide me a quote for this item?

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Neil says:
Hi jose. Neil Williams here. How can I help you today?
jose says:
hello neil . well this is my ? my boss is interested in purchesing an eight flavor model i believe is the tkpedc-8 the price that was given to her is 1749. is that the amount she’s to wrie on the check?
Neil says:
yes
Neil says:
if you give me your email address, I’ll email you directions on how to pay with check
jose says:
ok how safe is it to buy by this means?
Neil says:
i would send the check overnight, just so that it doesn’t get lost
Neil says:
if you mail the check overnight, i will deduct $20
Neil says:
so it would be $1729 total
jose says:
and about the shipping .is it free i mean included in the 1729?
Neil says:
shipping is free within the US
jose says:
yes we are in yuma az
Neil says:
ok
Neil says:
perfect then
jose says:
give me a second
Neil says:
i can give you the directions now if you want
Neil says:
Mail the check for $1749 to:
Neil says:
sorry, $1729
jose says:
go right ahead
Neil says:
overnight to
Neil says:
Make check payable to Keyword Farm, LLC
Neil says:
attn: Neil Williams
Neil says:
6309 Zumirez Dr, Malibu, CA 90265 (this is our CA office)
Neil says:
Make sure you include a paper with the check that says:
Neil says:
for TKPEDC-8 ice cream dipping cabinet
Neil says:
and has the shipping address, your email address and 2 telephone #’s for shipping purposes
jose says:
yes .
jose says:
i was talking to my boss
Neil says:
ok
jose says:
and the ?S she was more concerned with is the mailing of the che and the secureness
jose says:
and this shipping will take aprox ?
Neil says:
this is why I ask that you mail the check overnight with tracking
Neil says:
that way it is more secure
jose says:
cool
Neil says:
if it is a personal or business check, i need to wait for it to clear, then it will ship
Neil says:
if it is a bank cashiers check
Neil says:
it will ship the day after we receive
Neil says:
and then arrive about 3-5 days later
Neil says:
we will email you a tracking # once it ships
jose says:
ok exelent
jose says:
i will be sending you the check today with hall the info youve requested
Neil says:
perfect
Neil says:
I’ll confirm when I receive
jose says:
thank you for your time okys
Neil says:
thank you too. Saludos!

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Neil says:
Hi Linda. Neil Williams here. How can I help you today?
Linda says:
Hi neil well the health dept shot me down on the push cart
Linda says:
what about dipping cabinet for a step van
Neil says:
wow
Neil says:
harsh
Linda says:
do you have anything used
Neil says:
no, nothing used right now
Neil says:
how many tubs do you want to scoop?
Linda says:
what would the price be in something that would work in a van
Linda says:
I think 6 maybe
Neil says:
are we talking italian ice?
Neil says:
can’t remember
Linda says:
yes and maybe prepacked ice cream
Linda says:
do I need a generator or would a cold plate unit be what I need
Neil says:
you still there
Neil says:
sorry about that
Linda says:
yeap
Neil says:
you would need a generator
Neil says:
a cold plate freezer would work if you have a way to plug it in at night
Neil says:
to charge the plates
Linda says:
I’m starting all over again
Neil says:
ok
Linda says:
I’m looking for a step van that I could convert over
Neil says:
got it.
Neil says:
i think that is a good first step, then once you have an idea of what you would be buying, you can start thinking of how to outfit it
Linda says:
not sure what would work best
Linda says:
how much would a nelson cold plate run
Neil says:
about $3k
Neil says:
or more depending on size
Linda says:
o do you ever get used one
Neil says:
very rarely, but if you are on our used equipment update list, you’ll get an email
Linda says:
I think I am
Neil says:
cook
Neil says:
cool
Linda says:
finger going to fast
Neil says:
ha
Neil says:
yes
Linda says:
do you have any idea on what step van model is the best

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One moment please…
Neil says:
Hi Ben. Neil Williams here. How can I help you today?
Ben says:
Hi, I’m planning to start a frozen chocolate-covered banana stand. I’ve been looking at the different options I may have and it seems the BD4-CE-00 or -01 is my best bet. What do you reccomend?
Ben says:
?
Neil says:
sorry Ben..spaced out…getting late:-)
Ben says:
No problem
Neil says:
that is an excellent choice.
Neil says:
will you have access to power or will you need cold plates?
Ben says:
I will need cold plates. Are the carts made just for icecream or will it work okay?
Neil says:
it will work just fine
Neil says:
it will hold zero or below if you need the plates to do so.
Neil says:
too cold is not an issue for the bananas, correct?
Ben says:
Awesome, do you know anything about having it on a trailer?
Ben says:
That is correct
Neil says:
let me get you the link to harbor freight and the trailers we recommend
Neil says:
hold on
Ben says:
That would be great, thanks
Neil says:
or would you prefer that I follow up with an email detailing the specs, etc with links, etc
Neil says:
that’s probably better
Neil says:
what is your email address
Ben says:
bendzurik@aol.com
Neil says:
ok
Ben says:
I appreciate all of your help
Neil says:
i’ll shoot you an email tonight, and then give me a buzz or a chat with your questions once you digest the info
Neil says:
what is your zip code for shipping purposes, so I can give you a full quote?
Ben says:
Sounds great, I will be talking with you later. Zip is 55391
Neil says:
got it. thanks. talk to you soon.
Ben says:
Thanks, will do

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Neil says:
Hi matt. Neil Williams here. How can I help you today?

matt says:
Hi, I have question about the sp 12 K dipping cabinet

Neil says:
ok
Neil says:

the 12G or the 12H?
matt says:
12H i think, which way do you turn the knob to raise the temp
Neil says:
hold on a sec
Neil says:
let me double check to make sure i give you the right info
Neil says:
matt
matt says:
yeah
Neil says:
should be clock wise to make it colder
Neil says:
when you look at the tstat
Neil says:
does it have the little snow flakes on the unit?
Neil says:
and numbers?
matt says:
so the higher the number the colder.those are snow flakes?
Neil says:
:-)
Neil says:
ya…snowflakes
matt says:
what is the temp range
Neil says:
-9 to plus 7
Neil says:
1 being plus 7
Neil says:
7 being -9
Neil says:
and four theoretically around +1
matt says:
is +5 ideal scooping temp
Neil says:
hard to say what is ideal because all products are a little different
Neil says:
i would start with the setting around 3 or 4 and then see how the product reacts. Each time you change the setting, you have to wait 24 hours at least, to see the effect it has on the product
matt says:
thanks for the help
Neil says:
no problem. thanks for your business.

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Neil says:
Hi Linda. Neil Williams here. How can I help you today?
Linda says:
containers do you think that the plastic are better than the cardboards.
Linda says:
sorry italian ice sorry
Neil says:
they probably do keep the product in better condition, at least a little more protected I would think
Linda says:
What do you think about Little Jimmy’s products I think they are the only one that put the products in it ?
Neil says:
they use cardboard. 3 and 5 gallon. the 5 gallon are a pain because they are too big to fit in a lot of freezers
Neil says:
the product does not taste as good as Via Veneto
Linda says:
What do you think about using the paper cups like little jimmys
Neil says:
that is fine. i don’t have a real opinion between paper cups or the squeeze cups or cardboard cups. not really sure which way to go with that. one of the suppliers you choose like via veneto could hel pyou there
Linda says:
thanks again for your time and answer
Neil says:
no problem at all
Neil says:
have a good day
Linda says:
you too
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Neil says:

Hi Jessica. Neil Williams here. How can I help you today?
Jessica says:
Hi there.. i was curious if your company ships ice cream dipping cabinets to canada
Neil says:
We do
Jessica says:
i emailed a few days ago for a quote but didnt get a response yet
Neil says:
oh sorry about that
Jessica says:
do you know how i would go about getting a quote
Neil says:
yes
Neil says:
give me your email address and let me look up your email
Neil says:
i’ll give you the quote right now
Neil says:
ok, give me a few minutes
Jessica says:
thanks
Neil says:
i can’t seem to find your request
Neil says:
are you looking at the package deal?
Neil says:
one thing I’ll tell you right off the bat
Neil says:
the TKPEDC-8 model won’t work well with the Canadian tubs
Jessica says:
well, i wanted a quote on 2 different sizes, but maybe you can just give me one on the 8 tubs freezer
Neil says:
i will have to quote you our SP models
Jessica says:
oh, why is that?
Neil says:
these work much better with the Canadian plastic tubs
Neil says:
the Canadian tubs are too tall
Neil says:
and they don’t fit right in the TKP models
Jessica says:
well then we dont want that :)
Neil says:
Do you want me to quote you the SP 12H and the SP8H or were you looking at a 4?
Neil says:
yup:-)
Jessica says:
how about just the 8.. a price of the machine and shipping quote
Neil says:
check your email to see if you just got one from me, I just want to confirm
Neil says:
that i have the correct email address
Jessica says:
also i was thinking about a soft serve ice cream that does the twist, something that maybe the product doesnt have to be dumped every night, and possibly a counter top
Jessica says:
k 1 min
Neil says:
what is your postal code
Jessica says:
L9Z1T5
Neil says:
ok
Neil says:
I’ll email you a quote with specs and more info in a few minutes
Jessica says:
lip
Jessica says:
oops
Jessica says:
sorry
Jessica says:
thanks
Jessica says:
got it!
Neil says:
soft serve machines are expensive – a twin flavor with a twist is about $13,000 US
Neil says:
I normally recommend that people stay away from soft serve
Neil says:
unless you really, really know you want to get into that business
Jessica says:
yeah i’ve heard they are a nightmare, but trying to compete with a competition store, so it was a thought
Neil says:
makes sense
Jessica says:
do you have reconditioned machines.. or would you not recommend that for soft serve machines?
Neil says:
i can shoot you a quote for a soft serve machine too
Neil says:
i would stay away from buying reconditioned online
Neil says:
maybe if you see a machine locally that you can see that it works well
Neil says:
then you might go for it, but not used online
Jessica says:
ok will do! thanks!
Jessica says:
do you sell waffle makers?
Neil says:
yes, we do. I’ll shoot you a link to that pricing along with the quote
Neil says:
look out for it in a few minutes
Neil says:
thanks!
Jessica says:
great! thank you!
Jessica says:
got the email! thanks.. another question tho.. do you know how much duty would be on top of these prices

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Neil says:
Hi Linda. Neil Williams here. How can I help you today?
Linda says:
I’m looking for a Italian Ice push cart? I watch you and Steve Thompson
Neil says:
cool
Linda says:
on the web cam
Neil says:
are you already making your ice
Neil says:
or will you be buying from a distributor?
Linda says:
No looking to start
Neil says:
i see
Neil says:
what is your email address?
Linda says:
I found two used emery thompson a cb2 and a cb350 but I did know if it would be better to buy from a distributo
Neil says:
i would say its better to start by buying from someone else
Neil says:
this way you get a feel for the business
Linda says:
do you have any good used push cart
Neil says:
don’t have anything used
Neil says:
but I will send you an email in a minute with some affordable options
Linda says:
what distributor do you recommend
Neil says:
hold on
Neil says:
let me look into it. you are in kansas, correct?
Linda says:
Yes
Neil says:
Tough to find suppliers in Kansas
Neil says:
you might have to search locally to see if anyone is making it
Neil says:
or, import pallet quantities and rent cold storage space.
Neil says:
or make it on your own like the initial plan.
Linda says:
what about the bigger company?
Neil says:
Via Veneto is a good product
Neil says:
and they will ship to you. you just have to have a way to store it
Neil says:
then maybe you can become a distributor in your area
Linda says:
I looked at there site I like the square tubs
Neil says:
yup
Neil says:
they are a good company
Neil says:
give them a call and talk to Jim. real good guy
Neil says:
i think you are better off starting by buying from them,
Neil says:
getting a good feel for your market, then graduate to making your own
Neil says:
a lot of people do it that way
Linda says:
so you feel it better to start by buying instead of investing in a batch machine
Neil says:
i think so
Neil says:
just because it gives you less stuff to buy at first
Neil says:
keeping your investment lower
Neil says:
and then you can “prove” the business
Linda says:
what push cart would be the best in the midwest Kansas. Do you think I need a cold plate?
Neil says:
if you are going to do the via veneto, i think you should go with a cold plate cart,
Neil says:
either the BD4-CE-00, or a BD6-CE-00
Neil says:
I will send you another email with the details on these.
Linda says:
what about the one you talked about at steve that has the removable plates
Neil says:
i sent you 2 emails, with both options for you to consider.
Linda says:
you like the nelson the best
Neil says:
yes
Neil says:
anything else out there is inferior
Neil says:
and I sell Nelson at the lowest prices, even lower than Nelson direct
Linda says:
you had a used one on your site do you still have that one
Neil says:
no sorry
Linda says:
Ok how often do you get used ones
Neil says:
rarely. they are very hard to find, especially at this time of the year
Linda says:
have you sold any cart to anyone in kansas?
Neil says:
not sure
Neil says:
will have to look into it. will send you an email if i can find a customer in KS
Linda says:
I’m still waiting to hear back from the health dept.
Linda says:
don’t know if I could sneak by the health dept for awhile I’m planning to do fundraising and summer ball
Linda says:
What about the unit you was talking about that has the removable cold plate
Neil says:
i just sent you 2 emails
Neil says:
with all the information on both the units with the removable cold plates and the ones with the built in cold plates.
Linda says:
ok I will check them over I did see anything about the removable plate I will look again
Neil says:
ok.
Linda says:
what flavors would you start with?
Neil says:
one of them should have some pictures of the removeable cold plates
Neil says:
not sure about flavors, the via vento guy could tell you the top 4-6
Linda says:
Ok I will call Jim and ask him
Neil says:
ok
Neil says:
once you go through the emails, feel free to contact me with questions
Neil says:
thanks!
Linda says:
Thanks for all the info I will look them all over and get back with you. When is a good time to call you
Neil says:
anytime
Neil says:
after 10am eastern
Linda says:
ok thanks again for your time
Neil says:
Thanks!

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One moment please…
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Neil says:
Hi Loris Nathoo. Neil Williams here. How can I help you today?
Loris Nathoo says:
Good afternoon Neil
Loris Nathoo says:
I live in Guyana
Neil says:
ok
Loris Nathoo says:
and I am in the final stages of planning an opening of an ice cream parlour and cafe
Neil says:
ok
Loris Nathoo says:
I am interested in the following list of equipment
Loris Nathoo says:
8 can illuminated dipping cabinet
Neil says:
ok
Loris Nathoo says:
4 can dipper unit
Neil says:
what kind of batch freezer are you using? are you using plastic tubs, or gelato pans?
Loris Nathoo says:
upright pie and freezer display unit
Loris Nathoo says:
plastic tubs
Neil says:
ok
Loris Nathoo says:
is there a number that i can call you on
Neil says:
3 gallon?
Loris Nathoo says:
it may be a quicker means of us communicating?
Neil says:
ok
Loris Nathoo says:
5 US gallons
Neil says:
424-644-0504
Loris Nathoo says:
Ok I will call now
Neil says:
what are the dimensions of the plastic tubs?
Neil says:
Loris
Neil says:
please try me in about 15 minutes
Neil says:
i’m on the line right now
Loris Nathoo says:
ok . . . I just tried and got a fax tone
Loris Nathoo says:
ok – let me give you the full list of equipment and then I will call
Loris Nathoo says:
Single door reach in freezer
Loris Nathoo says:
Automatic Coffee maker
Loris Nathoo says:
I am not sure if you only deal with the Ice cream equipment
Loris Nathoo says:
so I wouldnt send the list of the other items I need
Loris Nathoo says:
I would be interested in knowing whether you could arrange shipments CIF Georgetown Guyana South America

Neil says:
hold on
Neil says:

sorry about that
Neil says:
i have a person on the line that i’m having trouble finishing up with:-)
Neil says:
we would ship to a freight forwarder, but you would be responsible for arranging shipping to Georgetown
Loris Nathoo says:
Ok thats fine
Loris Nathoo says:
Tell me when its a good time to call
Neil says:
can you send me an email with the list? sales@turnkeyparlor.com
Neil says:
what type of power is used there? 220V?
Loris Nathoo says:
110 and 220
Loris Nathoo says:
I will need 110 Volts initially
Neil says:
good
Neil says:
thats easier
Loris Nathoo says:
I am going to get the size of the tubs by this afternoon and e-mail you that
Neil says:
sounds like a plan
Loris Nathoo says:
Scroll up and you will see the list of the other equipment I typed earlier

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Neil says:
Hi Linda. Neil Williams here. How can I help you today?
Linda says:
the push cart NR with removable cold plates what size of cart is it. You mentioned it on the web at steve’s the cost was $1890
Neil says:
the CLT-4 NR pacakge is $1890. that includes shipping, umbrella, 2 cold plates
Linda says:
thanks will it fit the tubs from Via Veneto
Linda says:
do you think going with the removable cold plate is a bad idea or should I spend the extra and go with the one I need to plug in
Neil says:
you can get 4 tubs in there
Neil says:
but not 8, because the tubs will be too tall
Neil says:
you can put the plates on the bottom of the cart, then the tubs
Neil says:
so you should be able to scoop 4 flavors
Neil says:
you are better off going with the plug in cart
Neil says:
and spending the extra money
Neil says:
this way, if you have power, you can rest more comfortable and not worry about the plates, etc.
Neil says:
so you can use it both ways.
Linda says:
what do you think about Famous Italian ice company
Neil says:
if you go with the plug in cart, i would suggest the clt-6
Neil says:
little bit bigger, more space inside
Neil says:
famous is good
Neil says:
don’t know too much about them,
Neil says:
but haven’t heard anything bad.
Linda says:
famous or via veneto
Linda says:
the clt-6 I have to stay plugged in all the time?

Neil says:
yes
Neil says:

but you can also unplug it and use it with the cold plates like the non refrig
Linda says:
O ok Just trying to see the best way to go for the money.
Neil says:
if i had to pick one, id go with via veneto
Linda says:
that’s what I wanted to hear
Linda says:
do you have the any other stuff that I need to get started other than the ice
Neil says:
no, sorry, just the equipment
Linda says:
no cups or scoop
Neil says:
scoops are easy to get at target or walmart
Neil says:
not really sure where to get cups, but the via veneto guys i’m sure can help you source that stuff
Linda says:
do you feel the italian ice is a good business
Linda says:
would I be able to sell prepacked ice cream along with the italian ice
Neil says:
i think its a very good business
Neil says:
you won’t be able to sell both at the same time, because the ice cream needs a much lower temp.
Neil says:
you can do one or the other.
Neil says:
at different times
Linda says:
why I ask about the business I live in a small rural town of about 1500 but I live 20 to 30 min from towns of about 10,000 to 15,000 I want to do fundraiser, summer ball, and fairs
Neil says:
i think you will do well with it, especially since you will have little competition
Linda says:
Italian ice is new in this area
Linda says:
thanks again for your time neil
Neil says:
no problem at all. good luck moving everything forward!
Linda says:
I will need the luck
Neil says:
you’ll be fine if you have the energy and drive to do it.
Linda says:
I have the drive that for sure, I have two kids that nickel and dimes us. But that FREE help

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One moment please…
Neil says:
Hi Phil. Neil Williams here. How can I help you today?
Phil says:
Do you offer a “Package Deal” with a 12 flavor dipping cabinet?
Neil says:
yes
Phil says:
Do you have a breakdown of what it includes? and the cost? or will you email me a quote?
Neil says:
email sounds good
Neil says:
what is it and I’ll get that to you in a bit
Phil says:
Thanks…send to my email, one more thing…do you have any suggestions for someone to carry say 12 toppings? We are a candy and nut store too and will have a lot of toppings from which to choose but challenged by a proper way to have them as toppings handy to the ice cream cabinet?
Neil says:
hold on one second, sorry
Phil says:
no problem
Neil says:
we have the 4 compartment topping rails that sit on a counter
Neil says:
but these might be overkill for what you need
Neil says:
they include the ice packs
Neil says:
for refrigerated toppings
Neil says:
you might be best off with basic acrylic candy dispensers
Neil says:
and put these on a counter behind the cabinet, or to the side of the cabinet
Phil says:
Ok thanks…please send me the package quote when you have a minute…I like the acrylic idea
Neil says:
will do. thanks!

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Neil says:
Hi charles abbott. Neil Williams here. How can I help you today?
charles abbott says:
I neeed to know how much domestic water will be used for a 8-10 gallon dipping machine (water cooled) ?
Neil says:
charles,
Neil says:
the dipping cabinet will not require water
Neil says:
it is a complete self contained refrigeration system
Neil says:
it is air cooled
Neil says:
I don’t know that any dipping cabinets are water cooled. which are basic freezers that you use to scoop the ice cream
charles abbott says:
I kow that air cooled models are but how about water cooled.
Neil says:
i honestly have never heard of a water cooled dipping cabinet
Neil says:
heard of water cooled soft serve machines
Neil says:
and batch freezers
Neil says:
but never a dipping cabinet.
Neil says:
if they exist, I am ignorant to them
charles abbott says:
Yes there are plenty out their and we have an older one.
Neil says:
i see

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Neil says:

Hi Smita. Neil Williams here. How can I help you today?
Smita says:
Hi, thank you. I’m looking to buy either 1.5 or 3 gallon ice cream tubs
Neil says:
ok
Smita says:
Do you sell those directly to me and what is your turnaround time?
Neil says:
did you see the ropak ones
Smita says:
yes, those will work, I’ve used them before
Neil says:
I could get them out next week
Neil says:
and probably to you by early the following week
Smita says:
I am in Artesia, CA;
Neil says:
need to know your zip, what you want to order and I’ll email you a quote
Smita says:
90701
Neil says:
are you looking for the 1.5 or the 3
Smita says:
Give me quote for both the 1.5 and the 3
Neil says:
1 case?
Smita says:
Yes, one case and the lids too
Neil says:
of
Neil says:
ok
Neil says:
what is your email address?
Smita says:
can you give me an estimated delivery date if I place the order today?
Smita says:
Neil says:
ok
Neil says:
I won’t be able to give you an ETA until Monday morning
Smita says:
oh ok; thats fine
Neil says:
but I know I can get them to you by March 8 or 9, possibly before
Neil says:
I’ll email you a quote in 10 minutes
Smita says:
I just want to make sure that I’ll have the containers ready for packing
Smita says:
ok,
Neil says:
ok
Neil says:
i’ll get the email out and then follow up with a call to see if you want to place the order.
Smita says:
ok sounds great, thank you
Neil says:
thanks!
Smita says:
I will look up the rest of your website to see if I see anything else I need
Neil says:
great.
Smita says:
Ok, then I will wait for the information. Where are you located?
Neil says:
our main office is in North Carolina and we have a sales office in Malibu, CA
Smita says:
Ok, great, thank you.
Smita says:
Are you still there Neil?
Neil says:
yes
Smita says:
I saw some ice cream equipment on your site; we sometimes cater events where we do an ice cream bar with 4 flavors
Smita says:
do you have anything that we can use?
Neil says:
http://turnkeyparlor.com/Ice-Cream-Dipping-Freezer.htm
Neil says:
http://turnkeyparlor.com/Ice-Cream-Dipping-Freezer.htm
Neil says:
you can choose either the 4 flavor back room dipper
Neil says:
or the 4 flavor dipping cabinet with a sneeze guard ($1599)
Smita says:
oh ok, let me check
Neil says:
the 4 flavor back room freezer is $995
Neil says:
both include shipping and there is a video on the $1599 one
Smita says:
I need one that will fit 4 litre pans and also some room for cups spoons etc
Neil says:
hmmm
Neil says:
i have one that will fit 5 liter pans
Smita says:
I signed up for the information, so I can keep looking
Neil says:
ok
Smita says:
we are already making 4 litre pans; so not able to change
Neil says:
will a freezer with 5 liter pan racking work for your ice cream…or no?
Neil says:
i see
Neil says:
I can get you a good Nelson freezer that is racked for 4 liter pans
Neil says:
but those are more expensive
Smita says:
Do you have a picture on your site?
Neil says:
would you want it to be a visual cabinet, where people could see the product?
Smita says:
yes; we use it at weddings or parties
Smita says:
don’t need a sneeze guard
Neil says:
ok
Neil says:
let me see what I can put together for you on that. don’t have a pic on the website for it
Smita says:
ok then, I’ll wait for your email regarding the tubs.
Neil says:
working on it now.
Neil says:
thanks!
Smita says:
ok, thank you

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Neil says:
Hi Kim. Neil Williams here. How can I help you today?
Kim says:
I am looking for a pushcart for my waterice business. Where are you located?
Neil says:
North Carolina, but the carts ship out of Ohio
Kim says:
Do u have a warehouse in Ohio where I could buy it directly. I have family in Ohio and may be able to pick it up
Neil says:
yes
Neil says:
you can pick up if you want
Kim says:
What is the price of a sturdy cart for italian water ice
Neil says:
We have our CLT-4 NR, which is a great little cart. Stainless steel inside, super strong lid, umbrella bracket, stainless steel lid, locking bar.
Neil says:
$1390 includes free shipping. $1260 if you pick it up in Oak Harbor, OH.
Neil sends the file:
 CLT-4.pdf
Neil sends the file:
 CLT-4.pdf
Neil says:
that is a drawing with dimensions of the unit
Neil says:
holds 8 three gallon tubs
Neil says:
this is a NO REFRIGERATION cart
Neil sends the file:
 CLT specs 2011.pdf
Kim says:
how would the water ice stay frozen
Neil sends the file:
 CLT specs 2011.pdf
Neil says:
you could use dry ice
Neil says:
or, when they are available, which will be in mid march, you could buy removable cold plates,
Neil says:
you will need 2 and they run $100 each
Neil says:
you need to freeze them the night before, then they will hold the ices in good shape the day you are selling
Neil says:
stay tuned for more information on these. We will have a package deal soon. Probably $1890 for the cart, 2 cold plates, umbrella and shipping.
Kim says:
ok is the the reg price or is it a sale price
Neil says:
what is your email address.
Neil says:
I will send you an email
Kim says:
k4toys@yahoo.com…I am very interested so i will look for information from you regarding the cart. Thank you
Neil says:
Ok. Thanks!

The chat session has timed out.

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Neil says:

Hi kevin. Neil Williams here. How can I help you today?
kevin says:
i was just woundering if you could help me out i am looking to open a dickie dee bike company this summer in Dunnville ontario and i am looking for a dickiedeebike
kevin says:
i was woundering if you could help me out with this i have looked everywhere for one and haven’t found one yet
Neil says:
Sorry, I’m not sure where to get one
kevin says:
ok thank you for your time have a good day
Neil says:
if you give me your email, I’ll ask a few of my contacts if they know where
Neil says:
and then I’ll shoot you an email
kevin says:
ok it is kevinstead2010@hotmail.com
kevin says:
thank you very much
Neil says:
ok
Neil says:
have a good one
kevin says:
how long will it take you to get back to me
Neil says:
hopefully not long
kevin says:
ok i will keep checking me email thanks
Neil says:
if you don’t hear back from me today, i probably can’t helpyou
kevin says:
have a good day
kevin says:
where are you from

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Neil says:

Hi Dedee. Neil Williams here. How can I help you today?
Dedee says:
I want have a Gelato Cart business, and have it up and running by Memorial day. I make my own gelato at home, but I’ve never used commercial equipment. I don’t know which would be the best machine for my business.
Neil says:
where will you be selling the product? outside, inside? what venues?
Dedee says:
I will be outside, most likely in a fixed location. I will have a commercial kitchen to use nearby
Dedee says:
It will be outside of a bed and breakfast/Inn and next to a park.
Neil says:
will you have access to power?
Dedee says:
Yes.
Neil says:
Ok
Neil says:
a couple of choices
Neil says:
a CLT-6 with refrigeration cart built by nelson
Neil says:
racked for gelato pans
Neil says:
do you make the gelato and put it in 5 liter pans?
Neil says:
or another type of container?
Dedee says:
Gelato pans would be ideal. My machine at home is for very small batches. I will need to get a bigger machine. I’ve been looking at the Carpigiani, but I’m not sure which model would be the best.
Dedee says:
I watched a video of one of your carts built custom for a woman that had gelato pans.. is that the CLT-6?
Neil says:
hmm
Neil says:
where did you see that video
Dedee says:
On your website.
Neil says:
oh yea
Neil says:
now i remember what you looked at
Neil says:
the molli coolz cart
Neil says:
no, the clt-6 is a much smaller, less expensive cart
Neil says:
that cart in the video goes for about $8k
Neil says:
the CLT-6, with gelato racking and shipping runs about $3k
Neil says:
or, you the unit will not be in direct sunlight, you could opt for the SP 4G or SP 6G
Neil says:
you can see those here
Dedee says:
Ok. Do these carts have a sink attached?
Dedee says:
Or would I need to have a seperate hand wash sink?
Dedee says:
Health departments regulations
Neil says:
give me a call so that we can talk it through
Neil says:
877-817-5716 press option 1
Neil says:
ask for Neil and tell Tish we have talked
Dedee says:
Ok. I’ll take a look at the carts first
Neil says:
cool
Neil says:
here is the link to the dipping cases with small wheels
Neil says:
http://turnkeyparlor.com/gelato_dipping_cabinet.htm
Neil says:
http://turnkeyparlor.com/gelato_dipping_cabinet.htm
Neil says:
the SP models might do the trick maybe if not in direct sunlight

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Neil says:

Hi Marcella. Neil Williams here. How can I help you today?
Marcella says:
Hi Neil! Do you still have the MB-IHC-27 used blast freezer for sale?
Neil says:
sorry Marcella
Neil says:
for the delay in answering
Neil says:
we do have them available
Neil says:
are you asking about the scratch and dent discounted model?
Marcella says:
Yes…the one on the turn key website.
Neil says:
I do
Neil says:
i mean
Neil says:
i have to double check
Neil says:
the warehouse
Neil says:
where would it ship to?
Marcella says:
Chestertown, MD

Neil says:
ok
Neil says:

what will you be using it for? do you want to call me first to talk about it?
Marcella says:
I maybe would have it shipped to Elkton, Maryland. Not sure…just doing research on equipment to make ice cream and your site came up from Emery Thompson’s site. And yes, I would call and talk about it. I wouldn’t want to buy it without first talking to you.

Neil says:
ok
Neil says:

please give me a call at your convenience
Neil says:
i’m on the other line right now, but should be off in a few minutes

Neil says:
877-817-5716 press option 1
Neil says:

Thanks!
Marcella says:
Thank you!